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“Watchout with the Pool Guy - Hector” 2 of 5 stars
Review of SpringHill Suites Alexandria

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SpringHill Suites Alexandria
3.0 of 5 Hotel   |   6065 Richmond Highway, Alexandria, VA 22303   |  
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Ranked #8 of 50 Hotels in Alexandria
Certificate of Excellence 2014
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Watchout with the Pool Guy - Hector”
2 of 5 stars Reviewed December 28, 2013

I truly believe that if one is in the hospitality business it does not matter if you work at the front desk, clean the rooms, or if you are the life guard everyone in the hotel should treat their customers with the highest respect and make the customers stay experience absolute fantastic. Unfortunately, this is not what I got from Hector the life guard today. After check-in today, I took my kids to the pool, when we arrived Hector whistle me like I am some sort of animal to grab my attention and said don’t take those towels their not yours. Now understand the towels he was referring were for the customers to take, which I could not understand why he would not want us to take them. Finally he said in a demining way that if I want towels I must ask him first, which to my surprise he open this door where he kept the rest of the towels on the floor, when I saw all those them I simple stated that he should place all those towels on the rack for any of the customer to take them but he disregards my advice. I this point I had enough arguing for pool towels so I went straight to the front desks to complaint but they could not do anything Hector is not Marriot employees but a contractor. Look, I always prefer Marriott hotels because of their upstanding hospitality but this time I am completed unsatisfied with the service I received. You make your own decision; I already made my not to ever come back to this hotel.

Room Tip: Room are quiet
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, April 27, 2014
Dear Guest,

Thank you for taking the time to share your feedback Any concerns that our guests may have are very important to us. I sincerely apologize for the unfavorable experience you had with our pool attendant during your stay. Here at Spring Hill Suites we make every effort to ensure that each guest is pleased with the quality of service they receive throughout their stay. We are presently in the process of making improvements in all areas of concern. Thank you for choosing the Spring Hill Suites and we hope to see you again soon.
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299 reviews from our community

Traveler rating
    177
    93
    18
    10
    1
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140
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
Augusta, Georgia
Top Contributor
126 reviews 126 reviews
15 hotel reviews
Reviews in 34 cities Reviews in 34 cities
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed December 8, 2013

Stayed for a three day weekend while visiting DC to sightsee. The hotel wasn't hard to find and was modern and very nicely furnished. We were pretty jazzed to stay there. UNTIL...we discovered there was a group of Jr. High school kids that were staying there as well in the rooms right next to ours. Commence bumping, crashing, yelling, thudding etc. Complained to the front desk (and I have to say they were just terrific I DO NOT BLAME THE STAFF AT ALL) and they immediately tried to rectify the problem but couldn't locate the chaperones so they went to the room and told the kids to shut it down which they did. Went into DC for dinner and returned late and what do my disbelieving ears hear? The kids next door? Oh no. Now we had the Extended Family Clan staying across the hall from us which consisted of approximately 6 young children, baby mama, baby daddy and granny staying in three rooms. I watched them run in and out so I know how many rooms they were in. The kids had obviously never stayed anywhere that manners were required as they literally ran the halls until two in the morning! Another complaint to the front desk and they absolutely addressed the problem but I have to say there is no cure for ignorant behavior and the incessant running, giggling, screaming and door slamming was ridiculous. All in all it would have been a lovely vacation but unfortunately you don't get to pick your neighbors. Needless to say trying to get some breakfast the next morning was an exercise in futility and I ate once we got into the city. The shuttle was prompt and we had no problems in that area.

Room Tip: Just check to see who else is staying on that floor.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, April 27, 2014
Dear Guest,

Thank you for your feedback. We truly appreciate your compliments in relation to our modern decor and convenient location. Spring Hill Suites is the perfect hotel to stay in for guests who choose to sightsee and visit some of the many attractions our area has to offer. Our most sincere apologies for any negative experiences you had during your stay. Our staff takes great pride in our efforts to make each guest as comfortable as possible and look forward to the next opportunity to accomodate any needs you may have in the future. We hope to see you again soon.
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florida
Top Contributor
88 reviews 88 reviews
17 hotel reviews
Reviews in 38 cities Reviews in 38 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed December 2, 2013

Nice Newer Hotel. Free WiFi, Breakfast and parking. Nothing exciting.
Cannot walk to anywhere from here--must use car. 2+ miles from OLD TOWN. Movie theatre very close by car.

Breakfast is a struggle with all the people--even when only 60% booked while we were there.

Rooms were nice but not outstanding. Had a Best Western feel to it.

Priceline fast deal for $54.

Room Tip: Higher Floors away from train tracks. There are NO VIEWS of anything other than parking garage. Gr...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 21, 2014
Thank you for your comments, and feedback.
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Allen Park
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 21, 2013

I found the hotel very clean and they had a very good breaksfast with many choices. It is a more modern deco which was refreshing. The staff was very helpful except for one person on the evening shift, she never rode the Metro and could not help us. The next morning the day staff was much more helpful. We did have one problem with the shuttle driver on the second night being very late picking us up at the Metro but the management comped us with something from the snack selection which was nice. I would recomend this hotel to anyone traveling to sight see Washington DC. It was convenient to the Metro station.

Room Tip: I would have like to be on the second floor because the people above us was a little loud. Also dow...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 3, 2014
Dear Guest,

Thank you for taking the time to share your feedback. It gives us great pleasure knowing you enjoyed your stay. We appreciate your kind words regarding our modern decor as well as your shared experience with our staff. Please accept our apologies for any inconveniences you experienced throughout your stay. We hope that you'll visit with us again soon and thank you for choosing Spring Hill Suites.
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Upper Marlboro, Maryland
1 review
5 of 5 stars Reviewed November 3, 2013

Corey and Estella helped me retrieve my keys locked inside my car. Without them I don't know what I would have done. They went the extra mile for me, I wish you guys do the same for them. Once again my stay at spring hill suites was amazing thanks to the great staff on your team.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 3, 2014
Dear Guest,

We appreciate your feed back. Delighted to hear that our staff here at Spring Hill Suites were able to make your experience memorable. The entire staff is continuously striving to do anything we can to assist our guest in what ever they may need. Thank you for staying with us and we look forward to seeing you again soon.
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Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 26, 2013

We stayed at this hotel as a group of Army Soldiers from 18-21 Sept 2013 for the 2013 Army Ten miler! The location is about 10-15 mins from Ronald Regan national airport which was great for us! They have free parking and a mediocre free breakfast from 6-10 every morning! The hotel is very nice, modern, and clean! We also appreciated them allowing us to have a late check out after our run to get some rest before heading to airport! There are several restaurants and even a walmart within a mile or so up the road! Definitely a great inexpensive option in a very expensive town!

Stayed October 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 3, 2014
Dear Guest,

Thank you for your feedback. We are thrilled to know that you were pleased with your experience here at Spring Hill Suites. Our convenient location and complimentary amenities make it easy for anyone to have an extrodinary time throughout their stay. We thank you for your time and hope to see you again soon.
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Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 26, 2013

Every time I go to Alexandria, VA I stay at a different hotel. I'm looking for a place that satisfies me and meets all my needs. Well, I can now stop looking. Where do I start? The place was spotlessly clean. The staff was amazing....helpful, courteous, accommodating. The layout of the room was perfect for me and my granddaughter and great grandson, with plenty of room to move around, even with the crib set up. Having a kitchenette with a sink and counter space worked out so much better for us than just having the fridge and microwave (like most hotels). They even leave a set of wrapped heavy-duty paper plates and plasticware in the microwave for heating leftovers. The breakfast service was excellent. Lots of choices, hot and cold. The shower had good water pressure and, I don't know what kind of vent system they have, but there was absolutely no steam lingering in the room after the shower. We all used the pool, but it was nice to see that they have staff in attendance in case someone wants to swim alone. And for anyone who has ever tried to get into or out of the traffic on Richmond Highway, you know how hard that can be at any time of day. Not to worry. If you're heading north, the hotel has it's own exit lane off Richmond. And if you're coming in from the beltway or if you want to head south out of the parking lot, there's a light right there. And, thank you Springhill, checkout was at noon, not eleven. Sometimes you really need that extra hour. I can't wait for my next visit.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 3, 2014
Dear Guest,

Thank you for taking the time to share your feedback. We are always overjoyed to receive a positive review and knowing that our guests are pleased with their stay. Hearing from satisfied guests is always refreshing no matter how often it occurs. Our staff greatly appreciates your compliments regarding our assistance and take great pride in everything we do to provide excellent service. Your kind words regarding our suites is very gracious of you. Delighted that your choosing to stay with us again. We hope to see you again soon.
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Additional Information about SpringHill Suites Alexandria

Address: 6065 Richmond Highway, Alexandria, VA 22303
Location: United States > Virginia > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Alexandria
#8 Business Hotel in Alexandria
#17 Romantic Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Alexandria 3*
Number of rooms: 91
Official Description (provided by the hotel):
Our Alexandria, VA hotel's guestroom suites are furnished with a light, contemporary touch, maximizing comfort and style. Take our complimentary shuttle to Huntington Metro, just one mile away, and explore Washington, DC's monuments, museums and top attractions. At our all-suite Alexandria hotel, guests enjoy many modern amenities, including free hot breakfast, shuttle service to Old Town Alexandria, WiFi and parking. ... more   less 
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Also Known As:
Springhill Suites Alexandria Hotel Alexandria

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