I truly believe that if one is in the hospitality business it does not matter if you work at the front desk, clean the rooms, or if you are the life guard everyone in the hotel should treat their customers with the highest respect and make the customers stay experience absolute fantastic. Unfortunately, this is not what I got from Hector the life guard today. After check-in today, I took my kids to the pool, when we arrived Hector whistle me like I am some sort of animal to grab my attention and said don’t take those towels their not yours. Now understand the towels he was referring were for the customers to take, which I could not understand why he would not want us to take them. Finally he said in a demining way that if I want towels I must ask him first, which to my surprise he open this door where he kept the rest of the towels on the floor, when I saw all those them I simple stated that he should place all those towels on the rack for any of the customer to take them but he disregards my advice. I this point I had enough arguing for pool towels so I went straight to the front desks to complaint but they could not do anything Hector is not Marriot employees but a contractor. Look, I always prefer Marriott hotels because of their upstanding hospitality but this time I am completed unsatisfied with the service I received. You make your own decision; I already made my not to ever come back to this hotel.
- Official Description (provided by the hotel):
- Our Alexandria, VA hotel's guestroom suites are furnished with a light, contemporary touch, maximizing comfort and style. Take our complimentary shuttle to Huntington Metro, just one mile away, and explore Washington, DC's monuments, museums and top attractions. At our all-suite Alexandria hotel, guests enjoy many modern amenities, including free hot breakfast, shuttle service to Old Town Alexandria, WiFi and parking. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Priceline, Orbitz, Hotels.com, Marriott, Odigeo, TripOnline SA and Tingo so you can book your SpringHill Suites Alexandria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Springhill Suites Alexandria Hotel Alexandria