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“Hotel with the Common Touch” 5 of 5 stars
Review of SpringHill Suites Alexandria

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SpringHill Suites Alexandria
3.0 of 5 Hotel   |   6065 Richmond Highway, Alexandria, VA 22303   |  
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Ranked #8 of 50 Hotels in Alexandria
Jacksonville, Florida
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“Hotel with the Common Touch”
5 of 5 stars Reviewed September 7, 2013

This is a pretty standard Springhill Suites until you start dealing with the staff. We had to come to DC on zero notice due to a family medical emergency; once the staff found that out they went out of their way to be helpful and part of the solution. They made it clear that they were genuinely concerned about our family, AND they were going to go out of their way to help make our stay comfortable. This seems like a small thing until you're in a crisis, and a group of strangers shows you some kindness.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 5, 2014
Dear Guest,

Thank you for taking the time to share your feedback. Thrilled to know that our staff was able to accommodate your needs throughout your stay. Here at Spring Hill Suites we make each guest and their comfort level a priority. We hope that all is well with you and your family and that you'll be able to visit with us again soon. We look forward to seeing you.
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291 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
New Hampshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 4, 2013

Very convenient to Metro; taxi service a bit slow to this area. Right off the highway. Free breakfast...all good except the powdered eggs! Room was very nice, shower only. Two laptops near lobby for printing. Staff very nice.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 5, 2014
Dear Guest,

Thank you for your feedback. Knowing that you were able to experience the convenience of our location as well as several of our complimentary amenities gives us great gratification. We apologize for any inconveniences you experienced during your stay and hope that you will choose to visit with us again. Looking forward to seeing you soon.
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Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 1, 2013 via mobile

This hotel is very nice. This place is 100% BUG FREE! The rooms are hugh! Yes the walls are kind of thin but if your in your own world it shouldnt matter. The layout of this place is kind of diffrent The front desk is on the second floor, and you enter on the 2 floor. The front desk girl Estella is very helpful and friendly, The shuttle driver Corey was such a gentleman with helping me in and out the van. The maintenance guy David is very nice he speaks to everybody, he's like the in house commidian he's a sweetheart. My stay here was good and I felt very safe.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 5, 2014
Dear Guest,

Thank you for sharing your feedback. Your kind words regarding your stay are genuinely appreciated. Our staff is greatful for your compliments and is committed to providing an enhanced quality of service to each individual guest and to ensure their comfort and satisfaction. We hope that you'll be able to visit with us again soon and look forward to seeing you.
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Pennsylvania
Top Contributor
145 reviews 145 reviews
48 hotel reviews
Reviews in 93 cities Reviews in 93 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed August 31, 2013

the room is clean and spacious, the hotel is new, neat and clean. breakfast was good and the wifi is fast. we asked for a late checkout and were given a very reasonable later time with no haggling. we checked in at midnight and the girl at the desk was very friendly and helpful. Marriott is running some promos right now so we will benefit with credit toward free stays and that is always a plus!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 5, 2014
Dear Guest,

Thank you for your feedback. So pleased to know that you enjoyed our modern decor and utilized a few of our amenities.We hope that in the future you will choose Spring Hill Suites to provide you the same quality service once again. We look forward to seeing you soon.
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Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 28, 2013

We visited this location two years ago and when coming back to DC for an extended stay we decided to look no further. This time we took advantage of services that we didn't the first time. The pool has a life guard - not that I would leave my kids alone, but a huge plus for a hotel. The washer and dryers are free - a huge huge plus when vacationing with your family and lessens the packing. Also the shuttle service, this area would be my only complaint, though a minor one, the service itself is free and it's great, you call and they come and pick you up. My only minor complaint is that when multiple families are waiting for the shuttle at the end of their day the driver has no idea who has called first and the family that you are standing next two have no idea that you are waiting for the same shuttle. I do wish that there was a better system, on more than one occasion we got "cut" in line by another family, I'd love to see the driver show up and say McDonald family next or McDonald family party of 5 or even when you call you are told that there are two families in front of you, so that you would be aware that you are not next. Again, this would be my only complaint. The hotel is extremely clean, breakfast is great, it was very quiet this time, no kids running as others have complained about, overall a great experience and will stay again if and when we are in DC.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 18, 2014
Dear Guest,

Thank you for your feedback. Thrilled to hear about your return visit and that you were able to enjoy several of the amenities we have to offer. Spring Hill Suites is perfect for family fun with so much to do nearby. We apologize for any inconveniences you experienced with the shuttle service during your stay and are in the process of making improvements. We hope to make your next visit just as memorable as the last and look forward to seeing you again soon.
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West Milford, New Jersey
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 26, 2013

We stayed here from Thursday 8/22/2013 to Sunday 8/25/2013, for a weekend family trip to Washington DC. The main reasons for picking this hotel were location, price and Tripadvisor reviews. We were about a 20 minute car ride to downtown Washington DC, and that was fine with us for this stay.

The check in staff was friendly and courteous, as was all of the desk staff we encountered during our stay. We had a 2 queen bed room that also had a queen pullout sofa on the third floor. This worked well for my family of four, however my son did complain that the bar in the center of the pull out bed was uncomfortable and did leave him sore. There was a desk as well as a nice size TV that could be viewed from the sofa or bed area. The window in our room was cracked and taped up. If I had younger children I would have been concerned for their safety, as any pressure against the glass could easily have caused someone to fall three floors down. Our room was cleaned nicely during our stay, but we were only provided 3 towels daily, to be fair we never requested anymore. The sink is separate from the toilet and shower which is nice, the addition of a curtain would be a nice, as it could then be used as a changing area while the shower is in use. There also was a sink, fridge, microwave and coffeemaker out by the couch area, that we found to be useful, clean and in great condition. In the closet there was an iron, ironing board and hair dryer. There is no safe in the room which I found very odd and troublesome. However, the worst part of the room was the lack of storage. If you are staying here with more than one person then you will need to live out of your suitcases. Although there is a nice closet with hangers, the drawer space is extremely limited. There is one medium sized drawer under the TV, and a very small 2 drawer unit in the closet, that is all there is as far as drawer space.

The hotel has a small indoor pool and hot tub which has a lifeguard on duty and has limited hours. Although it is clearly stated that children under 16 are not to use the hot tub, this was not enforced. Even though we did not allow my 10 year old daughter to go in, there were other much younger children in the hot tub. On our third day there was even a sign posted on the door to the pool stating the age limit, but it still was not enforced. The hotel also includes breakfast, served 6:30 to 9:30 on weekdays and 7:00 to 10:00 on weekends. This did get crowded on the weekends and you may want to get there earlier rather then later because they can run out of items and seating, for example on Sunday they had run out of several items over an hour before breakfast had ended. Also people tended to hoard and waste food so it can be hard to get what you want. On Sunday it was next to impossible to get milk as people would bring several of them back to their rooms. If needed, just several miles south of the hotel is all of the stores and chain restaurants you could need.

Overall I can easily recommend staying here as none of the shortcomings I mentioned negatively affected our stay. The broken window and hot tub issue can easily be corrected and if a safe and dresser were added to the rooms then they would be almost perfect.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 18, 2014
Dear Guest,

Thank you for taking the time to share your feedback. The comments we receive allow us to make improvements where needed and are always important to us. We are pleased to know that you and your family were able to enjoy your stay and take advantage of the amenities offered. We apologize for the inconveniences you experienced and are continuously working to enhance the quality of service provided to every guest. Looking forward to seeing you and your family again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 22, 2013

I checked into this hotel on Saturday, 8/17 for 6 nights with my 2 kids ages 10 and 13. We got a beautiful king room with a separate sitting area that had a pull out couch. Plenty of room for the 3 of us and never felt cramped. Our room also had a refrigerator, microwave and separate sink to allow to keep snacks in our room. The free daily breakfast was outstanding and included many different choices including: scrambled eggs, bacon or sausage, fresh fruit, bagels, muffins, yogurt, cereal, coffee, tea, juice and milk. My kids jumped out of bed every morning, because they were so exvited for breakfast! Every staff member at the hotel was extremely kind and helpful! Even a maintenance man struck up a conversation with my daughter shortly after we arrived and remembered her every time he saw her and asked her about the cool things she saw in DC. We did used the pool and hot tub and were quite surprised to see a lifeguard on duty. We did not take advantage of the free shuttle service that was offered to us. We chose to drive into DC on our own or drove to nearby Crystal City and took the metro from there. The fares from the local Huntington station are significantly higher than from other stations. For instance, an off peak roundtrip fare from Huntington to Smithsonian is $7.50 and it's only $5.50 from Crystal City. Your other options would be to buy an unlimited day pass for $14.00 or an unlimited weekly pass for $57.00. Please note that parking in DC is free on on weekends, so it's more economical to drive yourself on those days. It only takes about 15 minutes to drive to DC and about 5 minutes to drive to Old Town Alexandria. There are several stores and restaurants close by, but they're not in walking distance because the hotel is on a main road. This location is a great alternative to staying in the city. We would definitely stay here again and recommend it to anyone visiting the area. On a side note: this hotel participates with Priceline and we got an amazing deal...less than 50% off the rack rate!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 24, 2014
Dear Guest,

Spring Hill Suites is the perfect location for families on the go and we are thrilled you made the right choice. We are also happy to hear that you and your family had a pleasant experience throughout your stay and were able to enjoy our modern decor suites as well as the outstanding amenities we have to offer. We thank you and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Alexandria

Address: 6065 Richmond Highway, Alexandria, VA 22303
Location: United States > Virginia > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Alexandria
#10 Business Hotel in Alexandria
#16 Romantic Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Alexandria 3*
Number of rooms: 91
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Also Known As:
Springhill Suites Alexandria Hotel Alexandria

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