The staff here were all very hospitable, and anxious to be of help--we had help with dining suggestions and directions, Metro to the city, being sure we were in a quiet area of the property since they had a high school group in house, etc. Everyone seemed anxious to make you happy. The shuttle to the Metro was very prompt and helpful. Our room was very clean and nice, and the beds great. I would LOVE to have the same shower head here at home--it was so soft and yet plenty of pressure. The free breakfast was great--plenty of choices. It was a good experience.