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“Great base for touring Washington DC, very clean and comfortable.” 5 of 5 stars
Review of Hilton Alexandria Mark Center

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Hilton Alexandria Mark Center
3.5 of 5 Hotel   |   5000 Seminary Road, Alexandria, VA 22311   |  
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Ranked #22 of 50 Hotels in Alexandria
Gypsum, Colorado
1 review
“Great base for touring Washington DC, very clean and comfortable.”
5 of 5 stars Reviewed July 22, 2010

This hotel was a great location and price for us, traveling with a teenage son. Room choices were 2 doubles or 1 king with a roll out (extra $15/day). We chose the king with rollout, corner room which is a little bigger. We had great views of the city. Room was very quiet. Hotel staff friendly and responsive. The sushi bar was amazingly great, beyond anything we expected from a hotel restaurant. The restaurant in general was excellent. Our room came with complimentary breakfast buffet which included made-to-order omelets. Shuttle service was dependable, taking us to the Pentagon City Metro terminal for easy access to Washington DC sites. There was a very minimal learning curve to using the metro service (subway). People everywhere were always quick to offer advice or direct us as needed. We had a great trip, tried to see it all but that was impossible for only 4 full days so I'm sure we'll be back & I would definitely consider staying at the Hilton Alexandria Mark Center. Also, they have free evening shuttle service to Old Town Alexandria so we got to visit that area and enjoyed a fabulous meal at the Fish Market Restaurant on King Street. Washington DC definitely has a "foodie" aspect that was especially fun for our family.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bantac, General Manager at Hilton Alexandria Mark Center, responded to this review, August 22, 2010
Thank you for taking the time to write a review about your experience at our hotel. I was very pleased to learn that you had an enjoyable stay with us. Thank you for the kind words about our staff - I will certainly share them.
We hope we can be of service to you again in the future!

Sincerely,

Charlie Banta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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833 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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columbus
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2010

The room and bathroom was completely spotless. Everyone was absolutely wonderful and helpful. Check in and checkout was speedy. You just melt in the bed...it was the most comfortable bed and best pillows.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bantac, General Manager at Hilton Alexandria Mark Center, responded to this review, July 22, 2010
Thank you for taking the time to write a review about your experience at our hotel. We were very pleased to hear that you had an enjoyable stay. Thank you for the kind words about our staff.
We hope to be of service to you again soon!

Sincerely,
Charlie Banta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
1 of 5 stars Reviewed June 22, 2010

Avoid this hotel at all costs! I am a big fan of Hilton and am a rewards member, but I will never stay at this hotel again. Dirty rooms, dirty hallways, carpet needs to be replaced throughout the hotel, bad location, terrible maid service, incidental charges, and a pompous, self-serving manager. This guy takes the cake! The rudest ever!

  • Stayed June 2010, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bantac, General Manager at Hilton Alexandria Mark Center, responded to this review, June 25, 2010
Thank you for taking the time to write a review about your recent hotel stay. I was very sorry to hear that you had such an unpleasant stay, and would welcome the opportunity to discuss it with you further.
Sincerely,
Charlie Banta
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Channahon
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 18, 2010

My confirmation did not include any indication there would be a $50.00 (per day) incidental charge, charged to my "debit card" when checking into the hotel. I was so upset, because my total went from $159.00 to $209.00 per day (for 3 days) and I would have to wait 5 to14 days to receive a refund for the incidental charge of $150.00. They said it wasn't a charge to my debit card, but the $150.00 was being held. To me it's the same thing, because the money would not be available (in my checking acount) for 5 to 14 days after checking out of the hotel.

Furthermore, I was there for a 3 1/2 day business conference, which was being held in their hotel. After compaining about the incidental charges they were waived, but the fact remains this should have been stated in my confirmation when I booked my room.

I also discovered during my stay that I could have booked my room through a travel webite (in advance) for $109.00 instead of $159.00 per night. I don't understand this, because everyone at the business conference was supposed to have received a group rate. I guess our group rate included the cost of reserving the meeting rooms, which should have been covered by the company holding the conference.

Overall, the hotel was a nice clean place to stay with free shuttle service that runs every 30 minutes. Beware, there are no other restaurants in the area except for the hotel, which was pretty pricey. The hotel was nice, but I depend on people's reviews and wanted to provide my experiences as well.

  • Stayed June 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bantac, General Manager at Hilton Alexandria Mark Center, responded to this review, June 24, 2010
Thank you for taking the time to write a review about your experience at our Hotel. While I was pleased to hear that you enjoyed the hotel, I was sorry to hear that you were inconvenienced by the authorization processed on your debit card. Such authorizations create the ability to access services such as High Speed Internet, Telephone, In-Room Movies and signing priveleges in the hotel restaurants and bars. Unused autorizations are credited upon departure.

Thank you for the opportunity to respond to your concerns. We hope to be of service to you again soon.

Sincerely,
Charlie Banta
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Glen Rock, NJ
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 17, 2010

This hotel was a comfortable stay for a 2 nights visit for business. I was given a corner king that was very spacious. The concierge and front desk were very professional and always helpful. The rooms were clean and comfortable. The close proximity to DC and the Georgetown area was great. Getting a cab from the hotel was easy and the staff was always there to assist. There’s really nothing that stood out against this hotel. I would recommend.

  • Stayed June 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bantac, General Manager at Hilton Alexandria Mark Center, responded to this review, June 24, 2010
Thank you for taking the time to write a review about your stay at our hotel. We were very pleased to hear that you had an enjoyable visit. Thank you for the kind words about our staff.

We look forward to being of service to you again soon.

Sincerely,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 10, 2010

Stayed there on business; average size rooms, beds okay in comfort level. Great staff, good food in the Finn and Porter restaurant on site. Hotel lobby good and has flat screens and bar at night. Location of hotel is too far removed to be able to walk to do anything.

  • Stayed March 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bantac, General Manager at Hilton Alexandria Mark Center, responded to this review, June 24, 2010
Thank you for taking the time to write a review about your stay at our hotel. We were very pleased to hear that you had an enjoyable visit. Thank you for the kind words about our staff.

We look forward to being of service to you again soon.

Sincerely,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burke, Virginia
1 review
3 of 5 stars Reviewed June 9, 2010

Came to the hotel to join a guest for dinner - parked in the pay parking lot (not surprised that payment would be expected). Spent a good bit of money in the bar and dining room. Upon departure, arriving at the exit booth, I provided my parking ticket and credit card. Booth Attendant didn't even bother to speak to me just tapped the small sign taped to the booth window that said "Cash Only, ATM in Hotel Lobby." Being $4 short, I had to re-park the car, go back to the lobby, pay the extra $3 ATM fee, return to my car, back to the booth, and by that time pay an addditional $2.00 for the extra time I now had stayed. A few more "cash only" signs would have been considerate and more convenient...

  • Stayed June 2010
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bantac, General Manager at Hilton Alexandria Mark Center, responded to this review, June 24, 2010
Thank you for taking the time to write a review about your experience at our hotel. Please accept my sincere apology for the unacceptable service that you received from our parking garage attendant. We offer complimentary valet parking and validate self parking tickets for guests of our Finn & Porter Restaurant, and it is apparent that this was not brought to your attention.

Thank you for the opportunity to respond to your concerns. We hope we have the chance to be of service to you again soon, and to better demonstrate the level of service our staff is capable of delivering.

Sincerely,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Alexandria Mark Center

Address: 5000 Seminary Road, Alexandria, VA 22311
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Romantic Hotel in Alexandria
#20 Family Hotel in Alexandria
#21 Business Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Alexandria Mark Center 3.5*
Number of rooms: 495
Official Description (provided by the hotel):
Located in Alexandria, VA this Alexandria hotel is convenient to, Downtown DC, attractions, Reagan airport and Old Town. Upscale guest rooms and suites overlook a botanical preserve. This luxury Alexandria hotel offers onsite restaurants, business center, over 55,000 sq. ft of flexible event & meeting space, fitness center and pools. ... more   less 
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Also Known As:
Hilton Alexandria Mark Hotel Alexandria
Hilton Hotel Alexandria
Mark Center Alexandria Hilton
Alexandria Hilton

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