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“Ok, but vulgarly overblown with disappointments” 3 of 5 stars
Review of Hilton Alexandria Mark Center

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Hilton Alexandria Mark Center
3.5 of 5 Hotel   |   5000 Seminary Road, Alexandria, VA 22311   |  
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Ranked #25 of 49 Hotels in Alexandria
Brooklyn, United States
1 review
2 helpful votes 2 helpful votes
“Ok, but vulgarly overblown with disappointments”
3 of 5 stars Reviewed August 19, 2014

This hotel was rather full of itself - the overall look was pretentious, though the staff was largely courteous. The room service was quite disappointing. Though the menu said food was available all day, it was not available on Saturday at lunchtime. I kept ringing room service with no answer, and it wasn't until I called the front desk that I found out that the promised service wasn't really available. And the breakfast on Sunday morning took an hour to arrive, which made me late for my meeting, and ran right into check-out time. Plus, lots of added fees.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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731 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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English first
Los Angeles, California
Top Contributor
130 reviews 130 reviews
46 hotel reviews
Reviews in 77 cities Reviews in 77 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 19, 2014

This was a very comfortable room. A great sushi bar in the lobby and a wonderful staff. The bathroom was large and the bed was very comfortable. It is a great location just outside of DC but with fast access. The views were also spectacular. This is great for business but also leisure.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 19, 2014 via mobile

They say you can check in early but you can't have the room you paid for. They don't tell you that they will hold a $200 charge on your card at check in. They also dont tell you about to $24 parking a day. The bathroom is tiny and the housekeepers give you a wake up call before 7:30a to clean your room. When you call with questions all of the staff is short with you.will never stay at a Hilton establishment again.

  • Stayed August 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph P, General Manager at Hilton Alexandria Mark Center, responded to this review, August 21, 2014
Dear Traveler
I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve.
Most hotels charge for parking in the Alexandria Washington D.C. area. We do have this charge listed on our website to let guests know there is a charge.
Thank you once again for sharing your observation..

Sincerely
Ralph Priesing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johnstown, PA
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
Reviews in 28 cities Reviews in 28 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed August 18, 2014

My husband and I stayed at the Hilton Alexandria Mark Center while he took a class and I did some sightseeing and relaxing. We checked in early and left our vehicle in the parking lot all week. You do have to pay for parking. There was a mistake in my husband's reservation with the breakfast but the lady at the front desk made it more than right. The room was clean and the bed was comfortable. The only bad things were a small stain on the shower curtain and an odd smell when we first arrived which disappeared by that evening. Later in the week there was a stain on the hallway carpet which was never cleaned. I saw only a couple of dogs which were well behaved. There was a small fridge in the room which worked well. No microwave. All the bedding and towels were clean and the bathroom was cleaned every day. The elevators are a bit slow and noisy. The lobby and lower lobby have lots of nice seating areas and are attractive. The pool is a nice size and there were enough lounges and chairs when I was there. Sheridan the lifeguard does a good job. He is friendly. He keeps the chemical well-balanced and corrects children when they are doing something dangerous without being mean. The drawback to the pool is that it feels awkward to walk past the fancy conference rooms in my swimming attire to get there. The shuttle to the Pentagon City Metro is very convenient and usually on time. If you plan to take it be early, the driver doesn't wait! The shuttle to Alexandria, which runs later in the day, is convenient too. The hotel staff is helpful. Our room also had a great view of the surrounding area. Nice TV with a decent amount of stations. The temperature was comfortable throughout the hotel. This was a very good experience at this hotel and I would stay there again and recommend it.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 15, 2014

Stayed at hotel for a seminar hosted there. Excellent food and service for the seminar. Good service throughout. However, the room was a little musty, had a badly rusted door frame in the bathroom, no ice bucket and no room to plug in chargers with 3 prongs (because of the size of other things plugged into the same plate, there wasn't room for any of my larger [3-pring] outlets.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 14, 2014

Hotel staff was great, The rooms include a small fridge which is helpful for drinks.The lobby is clean and check in was no problem; we did arrive quite early. Our room had a great view of the surrounding area.

Room Tip: Try to get a corner room offers the best view
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 13, 2014

I was dreading staying here after some of the reviews I read, but it wasn't bad at all. The lobby is nice, the room was clean, the room service for breakfast was even reasonably priced. The restaurant was also fabulous. We would stay here again!

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Alexandria Mark Center

Address: 5000 Seminary Road, Alexandria, VA 22311
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Romantic Hotel in Alexandria
#22 Family Hotel in Alexandria
#24 Business Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Alexandria Mark Center 3.5*
Number of rooms: 495
Official Description (provided by the hotel):
Located in Alexandria, VA this Alexandria hotel is convenient to, Downtown DC, attractions, Reagan airport and Old Town. Upscale guest rooms and suites overlook a botanical preserve. This luxury Alexandria hotel offers onsite restaurants, business center, over 55,000 sq. ft of flexible event & meeting space, fitness center and pools. ... more   less 
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Also Known As:
Hilton Alexandria Mark Hotel Alexandria
Hilton Hotel Alexandria
Mark Center Alexandria Hilton
Alexandria Hilton

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