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Hilton Alexandria Mark Center: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 79 Reviews
5.0 of 5 stars
14
4.0 of 5 stars
30
3.0 of 5 stars
9
2.0 of 5 stars
15
1.0 of 5 stars
11
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#18 of 46 hotels in Alexandria
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  • Hotel class: 4 of 5
  • Rooms: 495
  • Address: 5000 Seminary Road Alexandria, VA 22311
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Elegant High-rise Hotel & Conference Center situated adjacent to a 40-acre nature park, 10 minutes from downtown Washington, D.C. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool
Check Rates: $221 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hilton Alexandria Mark Center

( 5-9 of 79 )
“Alexandria, VA: Hilton at Mark Center: "Is this Iceland?"”

Hilton Alexandria Mark Center

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2 of 5 stars
Frankfurt/Main, Germany
Sep 25, 2008

I spend five nights at the Hilton Alexandria at Mark Center in Alexandria, Virginia for a conference. The hotel looks quite new, spacious halls, marble on the floor, and fake gold on the elevators. The rooms were very tidy, the cleaning lady sure did a great job. Yet, what made my stay very uncomfortable was the temperatures in that building. From the reception aerea on one side to the rear exit leading to the parking air conditioning ran at full pelt. The conference rooms were cooled down to 17°C. I had a running nose all throughout my stay. Lucky enough I was had an independent AC in my room. Second thing is the Internet access. Leaflets proclaimed a high-speed internet access either by cable or wire. First thing, there're no network cables in the rooms to connect to. So I switched in my wireless access... nothing doing ... for THREE days. On the fourth day I finally got an IP address from the wireless router and found out that:
A) they use routes that limit access to only 100 user at a time, and
B) speed was limited as well to merely ISDN quality if at all working.
Very disappointing and absolutely not what I expected from a Hilton hotel.
Apart from that I had a very good time in the Washington D.C. area.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christian1311's Summary
Date of Stay: September 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 25-34
Member since: September 13, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Other
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Average price*: $221 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Bad choice”

Hilton Alexandria Mark Center

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1 of 5 stars
Lakeland,FL
Aug 18, 2008

This is an old hotel. It really is a hit and miss with this one. Occassionally I get a good room with a good bathroom. For example, today I was put in a room that has physically handicapped bathroom that was not cleaned well. While the PH room may be good for the disabled, I don't need it. I didn't have a choice but to accept it. I was offered this in lieu of the room with a "jacuzzi". But they didn't tell me that having jacuzzi in your room also means that you have to bear the smoking smell!! I think all their rooms with jacuzzi permit smoking which effectively means to that they are livable to me.

I stay here 2-3 weeks a month on government rate. May be its because of the rate or whatever, this one doesn't really stand up to the "Hilton" brand.

There are better choices around that offer free breakfast, free wifi, and better cancellation policy if those are important to you.

Oh, by the way, they try to price gouge you whenever they can.

I really wanted to stay here because of the points I already have with Hilton. But can't take it anymore. I'll be switching to a different hotel for all my future reservations.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flash777's Summary
Date of Stay: August 2008
Member since: August 18, 2008
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Average price*: $221 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“great for business - not location”

Hilton Alexandria Mark Center

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3 of 5 stars
Boston, MA
Aug 18, 2008

This is a great hotel for business. It is close to major highways, has parking, has a business center, and plenty of conference rooms. As far as traveling here for pleasure, the location is not great. It is inconvenient to get into the city and there is nothing nearby to walk to. There is a pool and one restaurant but not much else for a vacationer!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lkm's Summary
Date of Stay: August 2008
Traveled with: Spouse / significant other
Visit was for: Business
Age group: 25-34
Member since: December 28, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $221 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Fantastic service and tourist location”

Hilton Alexandria Mark Center

Jul 30, 2008

My family and I stayed at the Hilton Alexandria Mark Center. Overall the stay was wonderful. All the service we received was so polite and friendly. The best was Eric in the Finn and Porter restaurant. The restaurant has a wonderful buffet breakfast, sushi bar for dinner and a limited dinner menu.
The hotel was beautiful. The fitness center did not have wonderful weights for weight lifting, but they had plenty of treadmills with tvs. The pool had a lifeguard for the half inside and half outside pool with plenty of tables and lounge chairs. You were welcome to sit in any of the inside or outside table areas without anyone bothering you. The rooms were spacious with a coffee maker, coffee, creamer and tea bags. We also had a small refrigerator.
The hotel was perfectly located for us tourists. 5 minutes from the hotel was a TGI Fridays, 7-11, Popeye's, Mc Donald's, but it was so close to go to Washington or Old Town Alexandria for dinner too. The hotel is right off the highway (you don't hear the noise) and it takes you directly to Washington and past the Pentagon. The closest exit is King Street which takes you into Old Town. Mount Vernon is easy to access and well worth spending the day. It helps to look on the websites to obtain Washington Monument tickets in advance and the Holocaust Museum as they suggest you get on line at 8 am to have a chance of getting tickets for the day.
Overall, we could not have asked for a better hotel, service was great, the location was safe with on the site parking garage, and we would recommend the hotel to anyone.

  • This TripAdvisor Member:
    • Liked — Perfect location for Washington DC
    • Disliked — Rugs needed to be cleaned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MareNewJersey's Summary
Date of Stay: July 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: June 28, 2003
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $221 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Mediocre rooms, horrible service, overall bad experience”

Hilton Alexandria Mark Center

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1 of 5 stars
Seattle, WA
Jun 14, 2008

As Hiltons go this has to be the worst I’ve ever stayed in. The rooms were dingy, the carpet worn and outdated, the overall hotel layout dismally inefficient, and the pool and gym were unbearably small for such a large hotel but none of that can compare with the rude, inefficient, and uncaring service. Upon check-in, the type of room I had reserved was not available so, after some rigmarole, I was ‘installed’ in what they had left – a handicap accessible room. Normally this would be fine but the bathroom was horribly laid out and there was essentially no vanity or counter space. The room was dark and rather dingy and the carpet in the halls and the room was outdated and faded. The room also had a funny smell and the hall smelled like cigarette smoke. There was no hair drier in the room.

Generally, I am not a really nit-picky traveler but when you call the front desk they should answer. In the course of my stay I had several occasions to call the front desk. I was hung up on once, put on hold for minutes and minutes every single time, and often the staff mumbled so much I had to ask them to repeat themselves several times. When asking for directions at the concierge the old coot was not only impolite and argumentative he was downright rude and anything but helpful. Another evening I spent half an hour waiting for the concierge to call me a cab and, when one finally came, he failed to notify me even though I’d been hanging around his desk the entire time. I was late for dinner reservations. The food at the hotel restaurant , Finn and Porter, was dismal and expensive, my towels were randomly replaced or not and there was no correlation to whether or not I followed the directions to leave them on the rack for re-use. Wireless internet is not free but $9.95 per day and is very slow while the business center is not free either. You are charged a flat fee of something like $2.99 to logon plus a per minute charge - all this, if you just want to print your boarding pass. I felt nickel and dimed to death. If you are paying Hilton prices your shouldn’t have to pay $3 to print your boarding pass.

Overall the experience was dismal and I would go out of my way to never stay at that hotel again. In fact, I will be re-thinking any potential Hilton stays in the future.

  • This TripAdvisor Member:
    • Liked — There was a nice fountain and it was in a quiet area.
    • Disliked — Everything else was pretty dismal - the service being the most frustrating.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highflung's Summary
Date of Stay: June 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 25-34
Member since: August 27, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Was this review helpful? Yes No
Check Rates
Average price*: $221 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Hilton Alexandria Mark Center

( 5-9 of 79 )
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Hilton Alexandria Mark Center Also Known As

Address: 5000 Seminary Road, Alexandria, VA 22311