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“Not what I expected from a Hilton” 2 of 5 stars
Review of Hilton Alexandria Mark Center

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Hilton Alexandria Mark Center
3.5 of 5 Hotel   |   5000 Seminary Road, Alexandria, VA 22311   |  
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Ranked #25 of 49 hotels in Alexandria
virginia beach, United States
1 review
“Not what I expected from a Hilton”
2 of 5 stars Reviewed November 10, 2013

I chose this hotel due to the location as it was fairly close to my meeting the following day. The parking deck was tight and once parked the entrance to the hotel from the deck was confusing as to where to go for check-in. Overall the room seemed ok, but there was mold on the inside of the shower curtain, the tub drain plug was rusty with hair, and the fridge also wasnt clean. The king bed was good as with the tv but there were no dark curtains to prevent the early morning light from coming in. This was a problem for me as my hrs are nights. I was looking forward to a good meal and not knowing the area they seemed to have a nice place at the hotel. I was caught off guard when I walked in to have a good meal and relax to learn there grill wasnt working and well so much for having a nice steak. I must say I expected a little more from this hotel and will find another place if I have to return to the area.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph P, General Manager at Hilton Alexandria Mark Center, responded to this review, November 12, 2013
Dear Chris M
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Again, we apologize for all of the inconveniences and we hope you will consider staying with us again.

Sincerely
Ralph Priesing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
fort wayne, United States
1 review
5 of 5 stars Reviewed November 9, 2013

good choice, food excellent but overpriced. stayed in corner room and view was excellent, room kept clean and in good condition. walls were a bit thin but not a deal breaker. it really stupid to have to write at least 200 characters in order to have to post this review. this is something that needs changed, it don't need 200 characters to write my review so i find i have to rant a bit hit 200 characters.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wall, NJ
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 8, 2013

Granddaughter and husband along w/our first great grandson recently moved from FL to Alexandria, VA in apt complex directly opposite Hilton Hotel at Mark Center and suggested we stay there. We did and spent three wonderful nights. We took advantage of the excellent Finn & Porter Restaurant located off the lobby and enjoyed breakfast all three days, as well as lunch once and dinner twice. Guess you might say we liked it! Would highly recommend this hotel!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed November 8, 2013

The room was fine; unfortunately a majority of the staff was rude and seemed completely disinterested in providing customer service.

While the housekeeping, parking attendants, and some of the front desk staff were great, some of the front desk staff, and most of the food service personnel were remarkably rude.

I would not recommend this hotel.

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph P, General Manager at Hilton Alexandria Mark Center, responded to this review, November 12, 2013
Dear Trip Advisor Member
Thank you for taking the time to provide us with your observations. As the General Manager at the Hilton Alexandria Mark Center, I am working very hard to continually improve our property and to provide all of our guests with the products and services that will exceed their expectations. Your comments indicate we failed to meet your expectations for friendliness and good service, for which I sincerely apologize. Please know that this is not the norm. I have forwarded your comments to the appropriate department heads that are certain to take the corrective steps needed to improve their areas.
Again, thank you for your review and please know that we value your business and we look forward to being of service to you in the very near future.

Sincerely
Ralph Priesing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 7, 2013

Traveling for business and with my wife, we enjoyed our short stay. The hotel was very nice and clean, and we enjoyed a great breakfast. Service was good at the front desk. Valet parking was not bad, but probably the weak link during our stay. The prices were much lower than downtown, but the location is not near the National Mall, etc. It is only a short drive away, and we had no trouble getting in and out (aside from typical morning traffic). We would certainly stay again.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed November 6, 2013

Excellent accommodations, close to DC, Old Town Alexandria, metro, Pentagon city, etc without being in the middle of the worst of the business district. The hotel was very clean and well kept, staff was very accommodating, transportation was always available and on time.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed November 6, 2013

When my wife and I were married eight years ago, we spent our first night as a married couple at the Hilton Hotel at the Mark Center in Alexandria. At that time we were pleased with the accommodations, but we could only stay one night. Recently we returned to the Hilton to celebrate our anniversary. We checked in with the Romance package and it was everything it was promised to be. The hotel staff treated us in a way that made us feel very special. Thank you for making it possible for my wife and I to have a stay that we will long remember.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Alexandria Mark Center

Address: 5000 Seminary Road, Alexandria, VA 22311
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Romantic Hotel in Alexandria
#23 Business Hotel in Alexandria
#24 Family Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Alexandria Mark Center 3.5*
Official Description (provided by the hotel):
Located in Alexandria, VA this Alexandria hotel is convenient to, Downtown DC, attractions, Reagan airport and Old Town. Upscale guest rooms and suites overlook a botanical preserve. This luxury Alexandria hotel offers onsite restaurants, business center, over 55,000 sq. ft of flexible event & meeting space, fitness center and pools. ... more   less 
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Also Known As:
Hilton Alexandria Mark Hotel Alexandria
Hilton Hotel Alexandria
Mark Center Alexandria Hilton
Alexandria Hilton

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