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“mixed feelings about this place” 3 of 5 stars
Review of Hilton Alexandria Mark Center

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Hilton Alexandria Mark Center
3.5 of 5 Hotel   |   5000 Seminary Road, Alexandria, VA 22311   |  
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Ranked #23 of 50 Hotels in Alexandria
Denver, Colorado
Top Contributor
314 reviews 314 reviews
51 hotel reviews
Reviews in 71 cities Reviews in 71 cities
224 helpful votes 224 helpful votes
“mixed feelings about this place”
3 of 5 stars Reviewed February 3, 2013

When i arrived, i was impressed with how nice this place looked. Little did i know what was in store for me during this stay. The hotel is 30 floors so when i was assigned a room on the 16th floor i thought it would be fine. I walked in and discovered that the shower had evidently come apart and the handle was laying on the top of the toilet lid. Hmm. Called and got a new room on the 26th floor. Turns out that i probably should have gotten that floor since they were for Hilton Honors members, which i have been a member for many years. The furniture needed some repair, the dresser drawer wouldnt close and many pieces looked well worn where suitcases had hit them. The bathroom had a great lighted mirror with bright light been filtered from behind. The bathroom was very small with the door almost hitting the toilet when opening. Nice toiletries by Philip Thomas Roth. After breakfast with colleagues the next morning, we walked out to return to our rooms to get materials for the meeting and discovered the firefighters in the lobby trying to pry open an elevator. After waiting about 5 minutes, i asked where the service elevator was and headed there to go upstairs. Since many others had the same idea, that took about 10 minutes. FInally after getting my things from the room, i had to walk down the 26 flights because the elevators were still out of order. WHen reaching the main floor, the only eit was to the outside or through the management offices, which had a cypher lock. One nice fellow opened it and let a few of us through. As we entered, many of the staff challenged us and why we were there. Not very hospitable. In the lobby we heard people talking that the elevators do this pretty often.. Beware of those elevators! Had a decent breakfast in the restaurant and also a nice lunch there, though the service left a lot to be desired. This place is not near a metro or any restaurants so be prepared to take a taxi or bring a car.

Room Tip: Ask for the side which faces DC otherwise you look out to the freeway
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bantac, General Manager at Hilton Alexandria Mark Center, responded to this review, February 5, 2013
Thank you for taking the time to write about your experience at our hotel. I was sorry to hear that you were inconvenienced by the elevator outage; please accept our sincere apologies.

Your experience was not a typical one, and we hope to have the opportunity to better demonstrate the abilities of our staff and facility.

Most Hospitably,

Charlie Banta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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866 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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Maryland
Top Contributor
58 reviews 58 reviews
43 hotel reviews
Reviews in 40 cities Reviews in 40 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 2, 2013

I stayed here in mid-January for two nights on business. It was very easy to get to from I-395, which is a bonus when you aren't familiar with the area.
The room was modern and attractively decorated, and good sized. It had an interesting divider that separated the bedroom area, and I didn't hear any hallway or real outside noise.
There's a nice restaurant for breakfast--you can order from the menu or the buffet. I chose the buffet because I was in a hurry. They had very good quality hot and cold items--wonderful oatmeal. And it was only $10 on the first morning, but then the price went up to $14 on Friday. Not sure what the cause of that was, but there was a wonderful waiter who was friendly and attentive. I was able to get in and out quickly, but still have a good meal with excellent coffee.
I wasn't keen on the $20 parking fee either, but the rate I paid for the room was reasonable compared with other properties in the area, so it wasn't that big of a deal for me. There was free wireless for Hilton Honors members.
It was a pleasant stay with no issues.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Richmond, Virginia
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 1, 2013

This is a nice hotel with very attentive personnel. Room service was prompt with quality food choices and reasonably priced. The one draw back, which was sort of outrageous was the parking fee of $20.00 per night, $24.00 for valet. I choose valet parking due to a longer walk and arriving in the dark and leaving each morning while still dark with lots of luggage. They only needed 5 minutes notice and the car was there, warmed up and at the front door. Worth the extra $4 dollars. The rooms were very comfortable and nicely decorated. The bath room was slightly tight, however the bath tub was larger than what I see in other hotels. Very comfortable place to stay.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 31, 2013

Nice hotel, comfortable beds. Free internet in the lobby. Good stay for visit to Washington, DC, area. Shuttle provided. We were there for Inauguration. It's not five minutes away from the district, but the hotel provides shuttle to train station.

Room Tip: Be sure to speak up if it gets too warm during the winter months!
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  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 31, 2013

We had a great experience at this hotel. The only drawback was having to pay for parking...if that is even something to complain about. Comfortable lobby and bar/restaurant - had a delicious dinner at the Finn and Porter, and an equally lovely breakfast. Get extra coffee - it is delicious! The rooms were much nicer than we expected, and everything was very clean. From the 14th floor, we had a great view. NO street noise at all. Will definitely stay here again if we are in the area.

Room Tip: Corner rooms have a little balcony....
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 29, 2013

I come here every January for a conference. Although not outstanding - it is always a comfortable stay.

It is solid, predictable and just a little off the beaten path if Wash DC is your tourist point.
However, for a conference - it has little to distract you...and only one $$$expensive restaurant.
The shuttle from Reagan International is helpful and the shuttle to the Metro is efficient.

The rooms are super clean, and well-appointed. The staff is usually efficient and it is an overall "good experience". Check for better pricing online or via AAA or AARP....weekends are cheaper than weekdays.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bantac, General Manager at Hilton Alexandria Mark Center, responded to this review, January 30, 2013
Thank you for taking the time to write a review about your experience at our hotel. I'm glad that you had a pleasant stay with us.

We look forward to having you back next year.

Sincerely,

Charlie Banta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 28, 2013

Spent one night in a "King Corner" room. The room was spacious and well apppointed. The bathroom was a bit drab and tired, but it was clean and had an excellent shower. The front desk staff was prompt and attentive. I thought the $20 per night on-site self parking was a bit excessive for registered guests. Overall very good experience.

Room Tip: Recommend the "King Corner" rooms.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Alexandria Mark Center

Address: 5000 Seminary Road, Alexandria, VA 22311
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Family Hotel in Alexandria
#20 Business Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Alexandria Mark Center 3.5*
Number of rooms: 495
Official Description (provided by the hotel):
Located in Alexandria, VA this Alexandria hotel is convenient to, Downtown DC, attractions, Reagan airport and Old Town. Upscale guest rooms and suites overlook a botanical preserve. This luxury Alexandria hotel offers onsite restaurants, business center, over 55,000 sq. ft of flexible event & meeting space, fitness center and pools. ... more   less 
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Also Known As:
Hilton Alexandria Mark Hotel Alexandria
Hilton Hotel Alexandria
Mark Center Alexandria Hilton
Alexandria Hilton

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