Positive: The rooms are modern, aesthetically pleasing, filled with new electronics, and well-cleaned. Very high quality. The location is also very good: close to the metro and walkable to the heart of Old Town.
Neutral: The staff is professional and efficient. Above-average relative to the industry, but only average relative to Kimpton standards. Minor example: I check in at 1 AM after a long day traveling, and during the process, the front desk staff member answers a phone call. I would have loved to get to a shower and bed as soon as possible, but instead I had to wait a minute. It was just a minute, and the front desk was otherwise efficient, but sometimes I think it's the little things that matter.
Negative: Slight industrial noise from the center courtyard if your windows face that direction.
This is really a 4.5 star review, but since I have to round to a whole star, the Lorien earns 5 mostly on the basis of the quality of the hotel. The rooms are wonderful. I did not experience the same stellar staff interactions that others have written about (and that I'm used to at other Kimptons), but that could have been for any number of reasons.
- Official Description (provided by the hotel):
- Centrally located in Old Town Alexandria, our luxury boutique hotel is a collaborative dream. Renowned interior designer Vicente Wolf created a space that is reflective of the past and grounded in modern sensibilities. Combined with the stylish calm of our spa, our destination restaurant, BRABO by Robert Wiedmaier, a striking environment and the amenities expected of a Kimpton Hotel, Lorien Hotel & Spa unites the elegance of yesteryear with the comforts of modern-day living. ... more less
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- Also Known As:
- Lorien Hotel Kimpton