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“Excellent overall” 5 of 5 stars
Review of Residence Inn Alexandria Old Town South at Carlyle

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Residence Inn Alexandria Old Town South at Carlyle
3.0 of 5 Hotel   |   2345 Mill Road, Alexandria, VA 22314 (Eisenhower East)   |  
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Ranked #10 of 50 Hotels in Alexandria
New Delhi
Top Contributor
52 reviews 52 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
53 helpful votes 53 helpful votes
“Excellent overall”
5 of 5 stars Reviewed August 5, 2014

This is an excellent hotel in the area. stayed for 5 nights last December. The location of the hotel is very good, close to two metro stations king street and Eisenhower Ave. Rooms are really nice and cozy. Ours was a two bedroom suite which had a very large living/dining room and with fully equipped kitchen. The small convenience store in the lobby had some useful stuff. The breakfast was very good and on week days, they had social gathering in the evening with food, wine, beer and soft drinks. The staff was very friendly and helpful.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review, August 6, 2014
Thank you very much for telling me about your stay. I am extremely delighted that my services and staff delivered you an overall excellent experience. We have the best free breakfast and free dinner in the area, and we are also conveniently close to the metro and popular destination spots. I look forward to sharing your comments with my staff and to seeing you again upon your return.
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311 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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  • English first
  • German first
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  • Any
English first
Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed July 28, 2014

Absolutely enjoyed my stay at this establishment. From the moment I arrived, I felt welcomed and very comfortable. The staff was down to earth and even upgraded my room. This was my first time in the DC area but after getting the run down from friendly hotel patrons AND the staff, I was manuevering through the city like a champ.

Down and dirty:
Good:
Distance from the Metro, Staff, upkeep, parking, free breakfast, free bar style food (I believe tuesday through thursday)

Bad:
Where they serve the breakfast is kind of tight. It will definetly test your patience (but its free, what do you expect).

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review, July 29, 2014
Dear Sharkey D, thank you for the "Exceptional" review of my hotel and staff. I am especially pleased to learn that my other customers assisted in talking you into staying here by word of mouth. So many travelers enjoy our tremendous value of free breakfast, dinner, internet, and close distance to the metro station, and I am glad that you enjoyed it too. Once again thank you, and I look forward to seeing you again when you return.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

The hotel was awesome with the exception of the receptionist who was not very friendly at all. I was greated with a barely audible "Hey" No, "How may I help you" or "What can I do for you today." She prejudged me based on my outfit, but when she saw me suited in my Doctorate cap and gown the next day, it was a different story. Nevertheless, I did not allow her to spoil my moment. I loved the hotel and it was in walking distance to eateries and AMC movie theater. I checked in on July 11, 2014 and checked out on July 13, 2014

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review, July 24, 2014
Dear Tamieka G, congratulations on your doctorate! Thank you for your very valuable feedback and the opportunity for me to make the necessary corrections to my staff’s greeting skills. Please accept my apologies for your encounter and my assurances that I will remedy that behavior immediately. I am grateful that the remainder of your stay was positive and I appreciate you sharing both the opportunity and the compliments with me. Once again thank you and congratulations again on your impressive achievement … "Doctor"!
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Huntsville, Alabama
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 23, 2014

So about a year ago this hotel switched from being a corporate-owned hotel to being a franchise-hotel. Some of the team members that wanted to stay in the promotion and retirement system for Marriott corporate switched to work and/or manage at other Marriott hotels nearby. However, many of the staff stayed on to work with the franchise team. The new manager (well, I guess after a year Cory is no longer new), is excellent in his customer service. He has done his best to hire people that are of good quality, but if anyone falls short, he is on it immediately. I have a previous review in the queue below, but I wanted to let you know that this is STILL my favorite hotel in the DC area. In fact, I had a bunch of work meetings that were up at Ft. Meade in Maryland (about 30 miles away) and I still stayed here since I have everything I need and it's hard to find places that are as consistent with their customer service as this hotel has been and continues to be. One last word...in June I was trying to get my usual reservation for the 3rd week of the month and they were BOOKED UP. I did what anyone else would do, I booked at another hotel (but then I called the R.I. Alexandria/Carlyle) and asked them to put me on the list if there was a cancellation. They were able to get me in and I was able to cancel the reservation at another nearby Residence Inn. So thanks Old Town Carlyle team. You guys are doing great!!

Room Tip: Fitness center is on the second floor. Old Town Alexandria is about 10 minutes away. Whole Foods i...
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review, July 24, 2014
Dear Anonymous196307, thank you very much for this wonderful praise of my hotel and my staff. I am particularly humbled for your compliments of me personally … you are very gracious … and I thank you kindly. The entire team of us here strive every day to deliver the experiences that you receive, and there is no greater satisfaction than to see those efforts successfully accomplished as they have with you. Thank you very much for being such a loyal repeat customer, and as you remain “anonymous” here, I look forward to further expressing my gratitude to you in person the next time you are here.
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Vancouver, Canada
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 22, 2014

The rooms in this hotel are amazing. Full kitchens, great heating and ventilation system. The hotel is very close to the train tracks but the soundproofing is excellent so we could not hear any noise from outside or within the hotel.
They offer complimentary breakfast every day and social nights Monday to Thursday.
The location is perfect for visiting Washington DC as well as Old Town Alexandria. The hotel offers a shuttle to the nearest train stations, but you can walk to them in less than 10 minutes.
Parking is $18/night, but there are parking lots nearby for $7/night and on the weekend parking is free on the street.
We loved our stay here and would return any time.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review, July 24, 2014
Thank you very much for your amazing compliments regarding your experience at my property. We are extremely fortunate to be so centrally located to the train stations and popular destination spots. Our Chef works very hard to deliver the best breakfast and dinner meal periods in the area, and I will be certain to pass on your sentiments to her. We loved having you as a guest here and we look forward to seeing you again when you return.
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Chesapeake, Virginia
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 22, 2014

THIS IS MY FAVORITE HOTEL IN DC - PERIOD!!!!!!! I love everything about this hotel, from location, to the service, the parking, all the way to the Manager's Social in the evenings.

I'll start with the location, its right off of I-95 at the Telegraph/Eisenhower exit. The hotel sits in between the Yellow Line Eisenhower Metro Station and the Blue Line/Yellow Line King Street Station. Its a 15-20 walk to center of King Street but the shuttle will gladly take you there in 5 mins depending on traffic.

The Hoffman Plaza is about a 5 min walk and has an AMC Movie Theater, Starbucks, Subway, Ted's Buffalo Burger, Stone Cold Creamery and a few other restaurants.

The hotel itself is relatively new. All the rooms are in excellent condition and the gym is one of the best I have ever seen in a hotel, resorts are a different story.

The staff are fantastic and always are helpful and have smiles on their faces.

The food here is better than average for a hotel and I have never had anything bad.

If you have never stayed here before give this hotel a good look and you will not be disappointed.

Room Tip: There is not a bad room in this hotel, I prefer a high room just so I can see more of the area.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review, July 24, 2014
Wow! Thank you so much for such a fabulous review of my hotel and staff. Every single detail that you outlined is precisely the message we strive to deliver to every prospecting traveler that visits the Washington DC area, I couldn’t have phrased it any better myself. I am extremely proud of my staff for being as fantastic as you described them to be and I look forward to sharing your comments with them. Once again thank you for such a terrific endorsement and for making my hotel your “Go To” hotel in the Washington DC area.
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Pacifica, California
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 16, 2014

I come to Alexandria 3 times a year for work and typically stay at the Westin. Although the quality of the Westin seems to have gone down it definitely knows how to make you feel pampered. As a result, this review is definitely a comparison of my experiences at the Westin and here. The first thing I notice when I walked into my room is a fuse panel right in the middle of the wall. Functionally, no problem but aesthetically, not so nice. The room is tastefully decorated and it came with a kitchenette, which I didn't need. The only reason I stayed here instead of the Westin is that there was no availability at the Westin. The price was $289 per night which seems high but I did have a king suite with both living room and bedroom which was laid out nice and was spacious. The internet was really slow - but free. The free buffet was pretty awful - mostly heavy processed foods although they did have yogurt and oatmeal. There was no hand lotion or water glass in the bathroom. In short, they fell short of those little extras that make you feel pampered - yet the price would suggest that they provide those little extras. The place was clean and run efficiently. The room was quite and the bed was comfortable.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review, July 18, 2014
Thank you for your comparison of my hotel, I truly appreciate the valuable information that you have provided. We are currently in the process of increasing our internet bandwidth and look forward to offering all of our customers faster internet service in just one more week. In our everyday breakfast we have a wide variety of light non-processed foods such as freshly cut fruits, USDA whole eggs, turkey canadian breakfast meat, healthy choice cereals, low fat and skim milk, low fat granola, assorted yogurt flavors, oatmeal, assorted flavors of baked bagels, and whole wheat bread for those who want toast. I very much welcome a follow up review after you have tried our new internet upgrade, and please ask for me at the front desk when you do. Once again thank you, and I look forward to meeting you.
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Additional Information about Residence Inn Alexandria Old Town South at Carlyle

Address: 2345 Mill Road, Alexandria, VA 22314
Location: United States > Virginia > Alexandria > Eisenhower East
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Alexandria
#11 Family Hotel in Alexandria
#18 Romantic Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Alexandria Old Town South at Carlyle 3*
Number of rooms: 181
Official Description (provided by the hotel):
Located in the growing Carlyle neighborhood just outside of historic Old Town Alexandria, Residence Inn Alexandria Old Town South at Carlyle provides the perfect accommodations for corporate and leisure travelers visiting the Washington, D.C. area. This 15 floor hotel features 181 studio, one- and two- bedroom suites including complimentary Internet access and fully-equipped kitchens. Additional on-property amenities include 1,025 sq. ft. of meeting space, state-of-the-art fitness center, 24-hour market, and business center with print, copy, scan, and fax services. Along with well-appointed accommodations, guests enjoy complimentary daily hot breakfast and evening social hours (Monday-Thursday). Ideal for extended stays, guest laundry facilities and pet-friendly rooms are available. This Alexandria, VA hotel is conveniently located near two Metro stations, offering easy access to key area businesses and leading downtown Washington, DC destinations. The hotel provides complimentary shuttle service to the Metro and Old Town Alexandria. ... more   less 
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Also Known As:
Residence Inn Alexandria Old Town South At Carlyle Hotel Alexandria

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