I have being a guest at numerous hotels and I expect good service. Yet a recent unpleasant experience at this hotel has shaken my belief in this hotel to provide great services. I was there with my husband in early April and stop by the front desk to get information about Washington DC. The blonde girl at the desk, I think her name is Pam was quite rude or others would say sarcastic, she did not no much of anything. She was more busy with the phone call that she was on than assisting me. I left and went to dinner, when I got back it was a different person at the desk. I ask the same questions I previously ask the other representative. Not only was she polite she gave us lots of information about DC. She also gave us tours information and which one picks up at the hotel. She even call and schedule a morning tour for us. Thanks to her I will visit your Hotel again. I did not get her name but I think she said she was from Jamaica. She even comp our parking for us.
- Official Description (provided by the hotel):
- Located in the growing Carlyle neighborhood just outside of historic Old Town Alexandria, Residence Inn Alexandria Old Town South at Carlyle provides the perfect accommodations for corporate and leisure travelers visiting the Washington, D.C. area. This 15 floor hotel features 181 studio, one- and two- bedroom suites including complimentary Internet access and fully-equipped kitchens. Additional on-property amenities include 1,025 sq. ft. of meeting space, state-of-the-art fitness center, 24-hour market, and business center with print, copy, scan, and fax services. Along with well-appointed accommodations, guests enjoy complimentary daily hot breakfast and evening social hours (Monday-Thursday). Ideal for extended stays, guest laundry facilities and pet-friendly rooms are available. This Alexandria, VA hotel is conveniently located near two Metro stations, offering easy access to key area businesses and leading downtown Washington, DC destinations. The hotel provides complimentary shuttle service to the Metro and Old Town Alexandria. ... more less
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- Also Known As:
- Residence Inn Alexandria Old Town South At Carlyle Hotel Alexandria