I reserved a room here based on other reviews and cost. When we arrived, there was no one at the front desk. Another customer was also waiting ahead of us. We then find out there was no elevator and no refrigerator--my fault, I should have checked more closely. I just needed to refrig some cold cuts for lunch the next couple of days. I then find out that their ice machine was not working. There was a heat wave at the time and daily temps were 95 degrees. There was no attempt to repair the ice machine during our 3-day stay. The carpet in our room was also wet from A/C condensation. I was told we would receive a discount, but did not. Upon checking out I told them had dissatisfied I was and they said they would send me a Best Western gift card. 10 days later and it still hasn't arrived. By the way, there seemed to be a dffierent desk clerk every day....and one of them was a mean, old lady. "Breakfast" was also a joke.
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- Also Known As:
- Best Western Old Colony Hotel Alexandria
- Best Western Alexandria
- Alexandria Best Western