This was THE worst hotel experience I have ever had. No where, on their site, is there an indication that there wasn't an elevator. My husband has problems with his legs, and this hotel put us in the room farthest from the only entrance that was accessible at night, even though I had requested a first floor room upon booking. When brought to their attention, they were unable to accommodate us. The front desk employees were quite rude as they worked hard at taking reservations on the phone, while I stood at the desk for quite some time, waiting to be checked in. The room was basic.. The plaster was falling off the walls in the bathroom area. The carpeting was tattered and the room smelled of cigarette smoke even though it is a nonsmoking hotel. (See the picture of the wall plaster!) The doors close by themselves and are noisy when they do. Best Western customer service is worthless. Needless to say, I will never stay in a Best Western again... (nor will I recommend one). By the way, we paid $160.00 per night.
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- Also Known As:
- Best Western Old Colony Hotel Alexandria
- Best Western Alexandria
- Alexandria Best Western