We stayed 2 nights in November. This is a really nice hotel in a real nice part of town. Very convenient as well as it is located at the end of the George Washington Memorial Parkway. A very easy drive to Arlington National Cemetery. It is also located close to the Braddock Road Metrorail station and they have a shuttle that will drive you there and they picked us up very promptly when we returned from a day of sightseeing. Alexandria is a great town and the hotel is in the older, upscale area of town. it is close to restaurants and a grocery store and a "package store" are a short walk away. The room was large, clean, and really, the location could not be better. For the price we paid, it was a good value for Washington. The breakfast was great and the snack room one of the best I have ever experienced. What really soured me on the experience was the sort of laissez faire attitude about some of the problems we experienced. There was no heat in our room so we had to be moved the first night. I reconfirmed the change of room for the wake-up call, but it never came the next morning. It could have ruined our day, but luckily I awoke about 20 minutes after the original and we made our train to Washington. The next morning the wake-up call came at 4 rather than 5 and I had a 10 hour drive ahead of me. The coffee machine in the snack room ( fantastic snack room) did not work for the entire stay so no coffee. I would have given this hotel a higher rating except for what I perceived to be the uncaring attitude for my troubles. I appreciate there can be snags, but like anything else in life when there are negative consequences - one pays attention. Someone should have offered a discount on the stay or some extra points for all the inconveniences - that would have been good customer service - I am a top tier member of their rewards program - they should have recognized that loyalty to the brand. It was not forthcoming just an "canned" marketing type e-mail thanking us for pointing out the challenges - a very weak response for all our challenges
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- Also Known As:
- Best Western Old Colony Hotel Alexandria
- Best Western Alexandria
- Alexandria Best Western