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“Not near anything” 3 of 5 stars
Review of Courtyard by Marriott Alexandria Old Town/Southwest

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Courtyard by Marriott Alexandria Old Town/Southwest
3.0 of 5 Hotel   |   2700 Eisenhower Avenue, Alexandria, VA 22314   |  
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Ranked #24 of 50 Hotels in Alexandria
Level Contributor
256 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Not near anything”
3 of 5 stars Reviewed October 11, 2013

We stayed here because we got a good price. It is not near anything - everything is driving distance. If you are looking to stay walking distance from Old Town, do not stay here. They have a free shuttle.

The tv was not in good working order - it was very dim. We complained about it and were told it would be replaced but it was not.

I'd call this hotel average at best. I may stay here again if the price was right, since this tends to be an expensive area. Or I might just try another Marriott down the street.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby B, General Manager at Courtyard by Marriott Alexandria Old Town/Southwest, responded to this review, October 14, 2013
Hello Clubnev -

Thank you so much for your feedback regarding your stay with us. First, let me apologize for the issue with your TV. I'll try and track down which room you were in so we can get the issue properly resolved. Our team is usually really tuned into our guest's needs and we obviously dropped the ball here.

Also, I'm so sorry that you felt our hotel was so far from the things you wanted to do! Our hotel is conveniently located .2 miles from the Eisenhower Metro Station which gives our guests easy access to Washington, DC and Old Town Alexandria (Via the free City of Alexandria King Street Trolley). We also offer a free shuttle to the metro and the surrounding restaurants and shops on the Eisenhower Corridor. There are several restaurants located just across from the Eisenhower Metro Station as well as a movie theater.

Thank you again for your feedback and we look forward to your next visit to Alexandria!
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294 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Spanish first
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English first
Richmond, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed October 9, 2013

Courtyard by Marriott
Alexandria Old Town/Southwest
2700 Eisenhower Avenue
Alexandria, VA 22314
GM Bobby [--]
703.329.2323 Ext. 6601
Bobby.[--]@Marriott.Com
Stay- 7th and 8th
On 10/8/2013 ‘Someone’ entered our room while we were out. Upon return a bloody Kotex was noticed lying on the sink counter of the bathroom next to my toothbrush and ALL of my wife’s make-up.
My wife summoned two housekeeping associates from the hall and showed them the bloody Kotex and was met with accusatory stares of disgust. One then removed and flushed the bloody Kotex.
My wife called the front desk and explained the situation. The front desk attendant said she would have the manager call us.
Ten minutes later the housekeeping supervisor knocked on the door and asked my wife to show her the bloody Kotex. She explained the associate flushed it. “Sorry for the inconvenience.”
Thirty minutes later my wife and I went to the front desk to speak with the manager. The attendant explained that the manager was in a meeting regarding this situation. We would have to wait.
Monica? Half-heartedly apologized and offered to” buy us dinner”. No. “Cocktails”, no. Breakfast? What else could we do? I was disgusted and we went to the room. NO-ONE had offered to clean! I asked!
As we were leaving I asked to speak to the manager again. I explained we were not satisfied and I would like to take up the matter with someone else. She gave us a card, Bobby [--]. I could not reach him.
I called customer care. The person I spoke with wanted my Marriott Rewards number. I asked if it was needed to file a complaint. I asked to speak to a supervisor.
The customer-care supervisor noted my complaint and said she would notify the Hotel’s General Manager. She took my contact information so the manager could call me. (My cell phone)He did not.
On 10/9/2013 At 3:29 A.M. I awoke and went to the bathroom. A piece of paper was on the floor. This was a notification that $1.60 was charged to our card. (My attempts to call Mr. [--])

Around 8:45 we went to have the Breakfast the night manager had offered us. A menu was offered with our Limited options. I had a brown banana and my wife had a bowl of cereal.
We went to the front desk and asked for Mr. [--], who ‘talked’ to us in lobby. He took a phone call during our conversation. Mr. [--] said he was willing to comp. one night’s stay. We would not have stayed two nights had we had other options.
My wife asked for the entire amount. Mr. [--] declined. I asked if he wanted his name attached to this incident. He replied, “I’m comfortable with that.”
We have travelled extensively all over the world, including developing nations. Never have we been more disgusted nor have we been treated so badly. We were assured that housekeeping staff did not use the rooms' bathrooms, but we have seen irrefutable evidence to the contrary.
Not only will we not stay at this Marriott again, we will certainly explore every available option before choosing to stay at any Marriott property.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby B, General Manager at Courtyard by Marriott Alexandria Old Town/Southwest, responded to this review, October 16, 2013
Dear Curl1 –

Thank you again for your comments to our staff and here on Trip Advisor. As we said previously, all feedback is welcomed and helpful. We are very serious about enhancing each guest’s stay and resolving any issues. We are truly sorry that your experience did not meet your expectations.

When these claims were brought to our attention, we immediately investigated. As a prudent measure, we will always question any guest and associate involved so that we may learn more about the facts and move towards a satisfactory resolution. Due to our numerous conversations about the concerns that were brought to our attention, we offered fair compensation despite our inability to verify your claims through our investigation. We are truly sorry that this did not meet your expectations.

We hope that we have an opportunity to serve you again in the future so that you will have an exceptional experience as noted by several other Trip Advisor reviews.

Thank you again for your feedback.
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Level Contributor
189 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed September 21, 2013 via mobile

Stayed at Courtyard on Eisenhower for 4 nights. The hotel is typical for Courtyard. Lobby and restaurant/bar are nice but pricey. No restaurants are conveniently close so you are stuck with the selections and overpriced bar. A few dining establishments are walkable - across the bridge east. The bed was comfy and the hotel staff were extremely pleasant. A shuttle is available for local transportation including to the metro. Parking and wifi are free - which is worth a lot! We would stay again.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby B, General Manager at Courtyard by Marriott Alexandria Old Town/Southwest, responded to this review, October 14, 2013
Hello HappyValley1000 -

Thank you so much for your kind review. Our team strives to provide the best possible customer experience for each and every guest, and it seems we hit a home run with you!

I did want to let you know that along with the restaurants located just .2 miles away at the Hoffman Center (Also accessible by our hotel shuttle) there are also many restaurants located near the hotel on King Street and in Old Town Alexandria. Our hotel shuttle can take you to the Eisenhower Metro stop and you take the yellow line one stop to King Street where there is a free City of Alexandria King Street Trolley that will take you into Old Town or where ever you'd like to go on King Street. I hope you'll check it out next time you’re in town!

Thank you for your great feedback!
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chicago
Level Contributor
198 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed September 16, 2013

An inexpensive way to visit DC, and old town Alexandria while not giving up comfort. Very friendly staff, comfortable and clean rooms. I only wish Courtyard had free breakfast, and beverages like most of the other Marriott's in the chain.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby B, General Manager at Courtyard by Marriott Alexandria Old Town/Southwest, responded to this review, October 14, 2013
Hello AKjazzj -

Thank you so much for your great feedback regarding your stay with us.

While we do not offer "free" breakfast as other Marriott hotels do, we do offer our breakfast included rates. These rates are typically comparable to those of our sister hotels rates that include a free breakfast.

Thanks again for your great feedback!
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Level Contributor
245 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed September 5, 2013 via mobile

Fairly average Courtyard which means good rooms. The beds are comfortable enough although I have awaken both mornings with a little pain in my artificial hip. The bathroom is big enough. Breakfast like in all Courtyards are pay as you go. They do serve Starbucks. I paid $131 plus tax. In DC area that is not too bad.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby B, General Manager at Courtyard by Marriott Alexandria Old Town/Southwest, responded to this review, October 14, 2013
Hello Brackjr -

Thank you so much for your great feedback regarding your stay! We look forward to seeing you on your next trip to DC!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Mississippi
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

We stayed 2 nights at this hotel. It was our first time to this part of the country. Very convenient location to the Metrorail...with complimentary shuttle to/from the station. Everyone at the front desk was very helpful. Enjoyed our stay.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby B, General Manager at Courtyard by Marriott Alexandria Old Town/Southwest, responded to this review, October 14, 2013
Hello Millsab -

Thank you so much for your great feedback regarding your stay. I'm thrilled that you enjoyed your time with us in Alexandria. We look forward to seeing you during your next trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed September 3, 2013

This Courtyard is away from the congestion of Old Town Alexandria - which is nice since there's no trouble getting your car in and out and no additional parking fee. It is also a short 10 minute walk to the Metro station. The hotel offers a shuttle upon request to stops in the local area.
The staff is very welcoming, friendly and helpful. The Bistro is a nice convenience for a quick snack or drink and very reasonably priced. There are many restaurants very close by to choose from as well. The quality of the rooms has always been very good and comfortable.
We have stayed here several times and found it to be the most convenient when visiting Alexandria.

Room Tip: High floor facing Eisenhower Ave.
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby B, General Manager at Courtyard by Marriott Alexandria Old Town/Southwest, responded to this review, October 14, 2013
Hello Bromeley!

I am so thrilled that you enjoyed your stay with us! Thank you for the great feedback and thank you for being such a loyal customer!

We look forward to seeing you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Alexandria Old Town/Southwest

Address: 2700 Eisenhower Avenue, Alexandria, VA 22314
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#22 Family Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Alexandria Old Town/Southwest 3*
Number of rooms: 178
Reservation Options:
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Also Known As:
Courtyard By Marriott Alexandria Hotel Alexandria
Courtyard Alexandria
Alexandria Marriott
Alexandria Courtyard

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