I am a lifetime Platinum member so I stay in a lot of Marriott hotels.
When I checked in here and went to my room, I called down to express my concern that the room was right next to the housekeeping room and I was concerned about the noise. I was assured that they are not in there and there would be no problem.
For the first two nights, it was fine. Tonight, it sounds like someone is moving furniture next door to me. I called, I think five times, and was told that it would stop-- that the people using what was a "service elevator" would be gone soon. Several calls and 90 minutes later the sound continued and nobody called me back, so I finally got dressed and walked downstairs.
The front desk manager said he could go up there and listen, but as I pointed out, he is welcome to do so, but I need the sound stopped, not confirmed.
He then wanted to look up the timing of my first call when I checked in. It seemed important to him to confirm that I called about the sound when I arrived. (I hope he found it because he stopped talking to me and just searched and searched.)
He said they had no other rooms and he could not guarantee the noise would stop.
His focus seemed to be on searching for a record of my past calls and making down my current complaint... and he typed a lot. ;-)
I don't yell or swear, but I expressed my deep disappointment. Actually, I am disappointed enough to take the time to write this review, and I just about never do that.
Hotels know where the noisy rooms are. Everyone knows that. And, they don't generally put us frequent "stayers" in those room (not that they should put anyone in there). But, when you call and ask, let's at least be honest.
And it is midnight as I write this... and there is the rumbling sound again.
So, you get the point...
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- Courtyard Alexandria
- Alexandria Marriott
- Alexandria Courtyard