I travel frequently. In the past two weeks I have stayed at four different hotels. Rarely do I post a review except in cases of extreme excellence of severe disappointment. Unfortunately, this is a case of severe disappointment. The hotel is located in an area of Alexandria that is unconducive to walking, yet the shuttle bus was never available as it seemed always to be going somewhere else. If you plan on using this service for more then airport transportation that you pre-secheduled, don't. The rooms are supposed to have refrigerators and microwaves in them, but they do not. You have to request them upon checking in, and you will get them only if they are available. Ours arrived at 1130 pm, and it was not clean. The price of breakfast, is outrageous, at $13 and there is nothing on the buffet that is not provided free at other Alexandria hotels, like the Best Western. The free high speed internet would not allow us to log in to any chat programs, and was a hassel as we kept having to sign up for a daily free trial.
Finally after this experience, the highlight of which, was the shower which did have great pressure, we were bullied by the front desk. When we asked for a receipt of our stay, they were unable to provide us one, which our company requires for reimbursement. Though some of the fault does lie with Expedia in this matter, it could have been handled more gracefully. My partner who was trying to be diplomatic in the matter was getting yelled at by the manager, who we asked several times to stop yelling at us.
Finally we left with nothing to show that we stayed in the hotel.
I have never had this problem at another Marriot property and will say I am shocked at this locations unwillingness to work with us to reach a compromise. Needless to say, I will submit this account and our company will rethink our usage of these properties.
