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“convenient to hiways and metro” 4 of 5 stars
Review of Courtyard by Marriott Alexandria Old Town/Southwest

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Courtyard by Marriott Alexandria Old Town/Southwest
3.0 of 5 Hotel   |   2700 Eisenhower Avenue, Alexandria, VA 22314   |  
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Ranked #26 of 50 Hotels in Alexandria
Philadelphia, Pennsylvania
1 review
“convenient to hiways and metro”
4 of 5 stars Reviewed October 31, 2012

We did have some trouble with rooms, they were already occupied but the third room was the charm. We got free breakfast for our troubles.
It was a nice stay, we met relatives in the comfortable lobby and just hung out and talked.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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259 reviews from our community

Traveler rating
    73
    110
    42
    18
    16
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Hershey
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 29, 2012

I thought that the name Marriott meant quality but this hotel should not be allowed to use it. The front desk personnel are the most unfriendly and unprofessional I've ever encountered in my 38 years of traveling.The location of this hotel is far away from everything. It was very difficult to find and highway access is very difficult. There is a Metro station nearby (0.5 mile away) but there hotel shuttle service is poor. They have you call the hotel on our return but when we called nobody answered the hotel main number. We ended up walking the 0.5 mile back to the hotel is a damp mist. There is no free continental breakfast or coffee. The is a restaurant, "The Bistro," where you can purchase breakfast and the service was excellent. The prices for coffee and muffins were way out of line though. The maid service and the room cleanliness on our floor (5th) was excellent. The key cards became deactivated several times during our stay and the front desk staff seemed annoyed when they had to reprogram them. The elevator that serviced the parking garage smelled awful like something died in it. There were two airline boarding pass printing stations, one that was broken with a handwritten sign on it and the second one would not print. The low price of this hotel is what they have to do to suck people into coming here because once you try it you won't come back again. Don't be sucked in like we were.

Room Tip: Go somewhere else. The highways are on one side and the train and Metro are on the other side.
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Atlanta, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 29, 2012

The hotel was very nice and clean, but the staff was not friendly. We went to the food counter to order breakfast. I looked at the menu and told my 7 year old son the three choices for breakfast. He asked if that was all they had because he wanted waffles. They NEVER MENTIONED that there was a breakfast buffet in the other room where there were waffles. We used the pool, and the lifeguard stood with her arms crossed glaring at two little girls that were splashing and playing in the pool, not bothering anyone. We tried to use the hot tub, but were told that children were not allowed in, even though there were no adults trying to use the pool or hot tub. The shuttle service was fine for drop off, but having the shuttle pick you up was problematic. They will not send the shuttle until you arrive at the pick up point. We called at 5:30pm, when we were two metro stops from the pickup area, and they refused to send the shuttle. We called back 5 minutes later when we arrived, and were put on hold while they "found" the driver. It was then more than 30 minutes before the shuttle arrived due to work traffic. Overall, the service was terrible and the staff was rude. The hotel itself is clean and nice, and the food they served was good, but I would not stay here again.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed October 24, 2012 via mobile

I've never complained about a Marriott and have been traveling for work for years, but for the first time I want to warn prospective guests away from this hotel. Front desk service was unprofessional (wasn't apologetic when key card became deactivated during stay, didn't freely answer questions about shuttle timing, didn't care about reported cigarette smoke in room despite no-smoking policy). Hotel is located between two noisy highways and a railroad (you can hear the train horn at night), and the metro is a 7 min walk over a highway bridge (the free shuttle was fast in the morning but not in the evening). When I took the shrinkwrap off the glass cup on the sink, there was hair and sticky residue inside. Even the boarding pass printing station had very slow internet connection. Only pro was great breakfast service in lobby.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Boston, Massachusetts
1 review
5 of 5 stars Reviewed October 22, 2012

I am a frequent guest to the Courtyard Alexandria on business and the staff and facilities have been excellent to date. I have been consistently greeted with courtesy and professionalism upon arrival and for the duration of my stays. I'd like to recognize Summer, as well as Edna, Mike, and Tom for their attention to my needs and for making my visits enjoyable and stress free. Great work!! DT

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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midwest
Top Contributor
106 reviews 106 reviews
35 hotel reviews
Reviews in 47 cities Reviews in 47 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 22, 2012

We stayed here four nights and were very satisfied. The room was clean and spacious, and the bed was very comfortable. The front desk clerks were friendly and knowledgeable. We used the shuttle service a few times, but also walked to and from the Metro station and several nice restaurants. The restaurant in the hotel has a limited menu, but everything we tried for breakfast was excellent. You can't beat the price for a hotel with all this plus easy access to everything in DC.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orem, Utah
Top Contributor
115 reviews 115 reviews
33 hotel reviews
Reviews in 53 cities Reviews in 53 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed October 17, 2012

Came to Alexandria for a 2 day family reunion and stayed 4. Location is a short 10 minute walk to the Metro or if you need, the hotel offers a shuttle. My room was comfortable and clean and located on the 7th floor, so view was of the city. Front desk staff were very helpful when I needed to ask questions. Nice little cafe on-site called the Bistro. Quick meals that were tasty. Free parking. The only complaint I have was the traffic of DC. Now I know why I would live in the city.

Room Tip: Get a room on the upper levels for view.
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Alexandria Old Town/Southwest

Address: 2700 Eisenhower Avenue, Alexandria, VA 22314
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#19 Family Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Alexandria Old Town/Southwest 3*
Number of rooms: 178
Reservation Options:
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Also Known As:
Courtyard By Marriott Alexandria Hotel Alexandria
Courtyard Alexandria
Alexandria Courtyard
Alexandria Marriott

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