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“Great place to work.” 4 of 5 stars
Review of Hampton Inn & Suites Alexandria Old Town Area South

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Hampton Inn & Suites Alexandria Old Town Area South
2.5 of 5 Hotel   |   5821 Richmond Hwy, Alexandria, VA 22303   |  
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Ranked #19 of 49 Hotels in Alexandria
Bedford, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Great place to work.”
4 of 5 stars Reviewed July 28, 2014

Needed an 'office' in the DC area to support some work, the Hampton gave me just what I wanted. Good sized twin room, decent desk with plenty of power outlets. Friendly, welcoming staff, clean and well looked after. Business Center equipped with USB driven printers. Outlook is a bit urban on one side, see photo, the other looks onto the river and the National Harbour. Access from Route 1 going from Alexandria was a bit of a puzzle, ended up going past and doing a U further down the road! Breakfast is adequate, the usual Hamptonesque fare of scrambled eggs, sausage, breads , bagels waffles etc while their propensity of not having to do any washing up afterwards is probably keeping the accounts of the US styrofoam plate industry in excellent health. There is little within walking distance, so lunch involved driving over to the nearby "National Harbor". With such a grand name, I was bemused to find a couple of short jetties and a poor imitation of the London Eye. However there were plenty of eateries to choose from. The jewel in the crown of this Hampton however, is their excellent shuttle services, one to the Metro stop and the other into the heart of Alexandria Old Town with its plethora of restaurants . The buses run 24 hours, and the desk staff are all too pleased to tell you when the next one is due, apparently an average wait of 10 minutes is the norm. During my two night stay the Hotel was laden with families on vacation, however, quiet enough during the night. The complimentary WiFi was excellent during the day but was noticeably slower in the evenings. Would definitely stay again.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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438 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2014 via mobile

Our family stayed 4 nights while visiting DC. We always choose Hampton and this is why! Great rooms, nice pool which actually had a lifeguard which was nice. Free shuttle to the train station which was a mile away and the drivers were excellent. They not only drove you but they gave advice on using the Metro and places to go while visiting. It was an all around great stay. Would definitely recommend this Hampton. We were actually impressed with the cleanliness of DC as a whole and the friendliness of the workers and the citizens. Very impressed by the city.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 25, 2014

We stayed three nights here. Had a very good experience. When we checked in on a Saturday night, it was quite noisy and busy in the lobby. However, once we got to our room (on the fifth floor), it was very quiet. Room was large and updated with great queen beds. Very clean. Housekeeping did a nice job! Friendly service. Breakfast area was busy as expected. Shuttle drivers were very accommodating. Never waited more than ten minutes for them to arrive. Free breakfast, parking, wifi, and free shuttles to metro and Old Town Alexandria. It's a great value for families. We didn't use the outdoor pool, but looked like the kids were enjoying it!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MickiHeineken, Director of Sales at Hampton Inn & Suites Alexandria Old Town Area South, responded to this review, July 30, 2014
Thank you for taking the time to write a review on your recent stay and I am very glad you enjoyed your time with us. Please visit with us again when your travels bring you back into the Alexandria Area.
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Kingston, Canada
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 25, 2014 via mobile

I checked in on a Monday for a reserved two night stay.
On the second night around 9 pm an individual unlocked my door and was startled by the bar lock .
I rand the front desk to ask why they sold my room to someone else Abe they told me I checked out earlier that day !? Yes , NO ..... No I did not thus I am in the room .
Hotel was crazy busy and hallways were noisy all night .
Other than the Bizarre experience hotel was noisy and overpriced for the experience. I will not be back

Stayed July 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MickiHeineken, Director of Sales at Hampton Inn & Suites Alexandria Old Town Area South, responded to this review, July 30, 2014
We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. Your feedback will help us to continue to improve our training processes, and we hope you will return to stay with us to experience the results of that work for yourself.
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Akron, OH
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 20, 2014 via mobile

We chose this hotel after deciding to stay in Alexandria rather than DC itself. The rate was good, and we liked the idea of having a complimentary shuttle to Old Town and the metro. Really saved us a headache in terms of parking and traffic. We like Hampton Inns, since you typically know what to expect when you check in.

We checked in with ease, and used the pool with our two young children. Things seemed to be going well. We took the shuttle to Old Town - very easy to use and we had no issues with it. You simply go to the front desk and ask for the service. The longest time we waited was about 5 minutes. We arrived back that evening to find out our room was amongst a large college group. They were loud and I had to call the desk several times. I was assured it would not be an issue the next evening, as they were checking out. Trying to drag two tired kids around the city due to lack of sleep was not pleasant. We were up listening to slamming doors, knocks (even on our door) loud talking out our door, etc. Needless to say, we were disappointed about how the stay had taken a turn.

Breakfast was very, very busy. There were reunion groups, our noisy college friends and families, all clambering for the small area. For the size of the property, the food area is way too small. Be ready to deal with lines and crowds.

Our second night was just as noisy. Had I known that the group was not checking out, I would have asked for a room change....but I was told otherwise. I did speak to the manager upon checkout, and she was understanding and did what she could to make amends.

The room itself is more of an old style Hampton, and our room was a bit musty, but nothing major wrong. Elevator service was slow at peak times. Bottom line....be prepared for crowds. Not a quiet, laid back Hampton you may have slept in before.

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MickiHeineken, Director of Sales at Hampton Inn & Suites Alexandria Old Town Area South, responded to this review, July 25, 2014
Thank you very much for taking the time to write a review of your recent stay. I am sorry that you did not completly enjoy your visit with us. This hotel is larger than your typical Hampton Inn and our breakfast area is much larger as well. Our front office staff makes every effort to assign groups together and to keep individuals in other areas, however, this is not always possible. Your comments will be shared with the rest of the staff in order for us to make changes for the future. Please consider staying with us if your travels bring back to the Alexandria area.
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Medina, United States
1 review
2 of 5 stars Reviewed July 19, 2014

I have had great experiences with Hampton Inns, but the bed was way too hard and the pillows way too mushy. We got very little sleep. This made touring the D.C. area a grumpy experience. The breakfast was very good, and all else was great. The staff was extremely helpful.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MickiHeineken, Director of Sales at Hampton Inn & Suites Alexandria Old Town Area South, responded to this review, July 25, 2014
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again. I will pass along you comments to our hotel staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
17 reviews 17 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 16, 2014

Ok hotel for the low prices you pay for. Full of rude tourists clamoring for the so-so breakfast. On a major highway, so nothing is close by. If you don't arrive by car, you are at the mercy of the free shuttle or can call a cab. So if you need to be somewhere at a certain time plan ahead! Vans only like to go to EITHER old town OR the metro station. So off goes the van with 2 people in it to the metro while 1 person waits for it to get back to take them to old town. Making a big circle does not occur to most of the drivers. Anyway, if you value your time more than a few extra dollars, stay at a hotel near a metro. If you arrive by car, you can drive to and park at the closest metro station. Parking (pay and free) in Old Town is plentiful as well.

Room Tip: If you plan to utilize the pool, bring your own beach towels, or from the room. The pool towels wer...
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  • Stayed July 2014, traveled on business
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Alexandria Old Town Area South

Address: 5821 Richmond Hwy, Alexandria, VA 22303
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Alexandria
#15 Family Hotel in Alexandria
#21 Business Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Alexandria Old Town Area South 2.5*
Official Description (provided by the hotel):
Newly renovated and upgraded two bedded rooms to 2 queen size beds. Free Hot Breakfast Bar each morning. Free shuttle service to Historic Old Town Alexandria and Huntington Metro Station. Meeting and banquet space to accommodate 250 people. ... more   less 
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Also Known As:
Hampton Inn And Suites Alexandria Old Town Area South
Hampton Inn & Suites Alexandria Old Town Area South Hotel Alexandria
Hampton Inn Alexandria
Alexandria Hampton Inn

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