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“Spent three nights during the Mountain Festival” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   1093 Ole Berry Drive, I-81 exit 14, Abingdon, VA 24210   |  
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Choice Privileges Points
Ranked #4 of 9 Hotels in Abingdon
Certificate of Excellence 2014
Tennessee
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
Reviews in 37 cities Reviews in 37 cities
10 helpful votes 10 helpful votes
“Spent three nights during the Mountain Festival”
4 of 5 stars Reviewed August 19, 2013

Our room was oversized and quite comfortable and quiet. Prices for the event were elevated. One morning there was no meat, just in the gravy. I like the choice hotel chains but the breakfasts really need a little upgrade. The staff was very accommodating. Overall, a good place to stay in Abingdon.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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132 reviews from our community

Traveler rating
    65
    32
    12
    9
    14
See reviews for
53
36
5
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Fort Worth, Texas
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 7, 2013 via mobile

I stayed here one night although I'm a Hilton Honors member (Hampton Inn was full). The rate was excellent for the spacious room, and Peggy (front desk staff) was so nice and friendly. The room did have some cleanliness issues (stained furniture) and the bathroom floor needed to be swept, but the bed, toilet, and bathtub were very clean. I do recommend this hotel and would stay here again. I didn't have time to enjoy the complimentary breakfast, but it looked like there were several hot and cold food options.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Clarksburg, West Virginia
Top Contributor
57 reviews 57 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed July 23, 2013 via mobile

We stopped here on a trip through the area. We read previous reviews which were mixed, prior to staying.

Unfortunately, our experience concurs with the more negative.

Furnishings are dated and well worn. Stains on couch. Numerous scratches and chips on the outdated furnishings.
Lighting was dim.

Although the carpet was nice, once morning light arrived, it was obvious only a half hearted effort was given to cleaning it, as dust and debris were easily seen along the edges of walls.
As previous reviews have posted, we found spiders, flies and ants in our room.
Although it is easy to understand a fly or ant gaining access to the room after they've been cleaned, I don't believe this is the case here, because the spiders have been here a while and appear to have settled in for the long haul. I found webs from ceiling to curtain, from sprinkler to ceiling and lots around the a/c unit and corners of room near furniture. I will post pictures.

The next time we are passing by, we will definitely pass by this hotel. There are far too many in the vicinity to pay $100+ for these accommodations.
My recommendation is that other travelers do the same, until which time upgrades and housekeeping training can be done here.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
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Stephenson, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2013

We stayed at this hotel this past weekend with our daughter's softball team during the Va. state tournament. Richard and his staff were great! They went above and beyond to make our stay very relaxing and enjoyable. Our girls enjoyed the indoor pool, hot tub and hanging out as a team. We were able to have a team pizza party out in the back parking lot too! I would highly recommend this hotel. We have been involved with travel softball for over 10 years and have stayed at many hotels. This one definitely ranks as one of the best! Many thanks to Richard and his staff!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boone, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2013

Richard, the General Manager, was very kind when I had to cancel a reservation due to the death of a friend. Although my reservation was non-refundable, Richard refunded it anyway. I appreciated his professionalism and kindness at such an emotional time. Thank you!!!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed July 5, 2013

I stayed at this hotel for a long weekend I checked in and found the bathroom sink was covered in whiskers were someone had shaved. I cleaned that up myself thinking it was an over site. The next day once I returned to my room it hadn't been serviced by housekeeping only some towels put in bathroom. I informed the front desk and they got the general manager. He proceeded to tell me that I was paying a lower rate. So I guess if you stay here and shop for a good rate then don't expect customer service! Pool was nasty as well as the hot tub.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Knoxville, Tennessee
1 review
1 of 5 stars Reviewed July 3, 2013

I am a long-standing customer of Comfort Suites and have traveled for the majority of my 20+ year professional career. I had booked a one-night stay in anticipation of spending the night in the area. When it was obvious that I would conclude my business in plenty of time to return home - I called the hotel to cancel my reservation. I was informed of the cancellation policy and that I would be charged for the room regardless. Since I had called very early in the afternoon - I had hoped that the charge would be waived/adjusted. The manager stated that there was only one way that the charges could be reversed -- IF I would log on to Trip Advisor and rate the hotel as a "5 star" for customer service. He went on the say that the following business day - the charge would be credited back to my credit card. Honestly, I have never given a review like this but would have willingly done so – IF I had received excellent customer service . . . . but being manipulated/extorted in exchange for a positive rating is unethical and unprofessional. I am shocked that this type of behavior is tolerated in this organization - especially from their leadership. Needless to say, I have reported this incident and personally will not stay at the Comfort Suites when I return to the area.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 1093 Ole Berry Drive, I-81 exit 14, Abingdon, VA 24210
Phone Number:
Location: United States > Virginia > Abingdon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Abingdon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Hotel Abingdon
Comfort Suites Abingdon
Abingdon Comfort Suites

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