I spent 4 nights at the Snow Pine over the MLK weekend with my 9 year old son. This was my first (and last) stay at the Snow Pine Lodge, but I have stayed at most all of the hotels at Alta and Snowbird.
The saving grace of the Snow Pine is its premier location right in the middle of Alta with direct access to the mountain (despite the painful rope tow that you need to endure to get back up to the lodge, which also leads to the other painful rope transfer tow that gets you to either of the Alta bases).
The lodge itself is located at the very bottom of a series of long wooden staircases from the street, your first impression on arrival is a painful schlep down treacherous stairs. I understand that it is built into a mountainside, but there should be better railings, grips, lighting, etc. Not to mention a way to get assistance with the inevitable skis and heavy bags.
On arrival at the front desk we had our key waiting and were able to find our room on our own without trouble. We had missed dinner and had asked that a cold dinner be provided, which is the norm at the other Alta lodges. We were told that it was a major imposition and that they could not provide a meal (despite the fact that we paid for it). The woman that took our call and recited the policy made us two PBJ's and snuck them into the room, she made a point of telling me that she broke the rules - I think she was just providing decent service!
The room was adequate, albeit without even an alarm clock. The furniture is very simple and the mattresses of the $99 special variety. The shower had either very hot or very cold water.
Now for the fun part. Meals are served in a common dining area with limited heating (which is important when the thermometer is at -14 degrees). Breakfast is a plated meal of eggs, overly peppered potatoes, poor quality breakfast meat and either a french toast or a waffle with canned strawberries. There was dreadful coffee self served in ice frozen cups and limited juice. Milk for my son was considered a bar item and charged separately. Service was fine in a ski bum sort of manner, but the quality and quantity of the food was inferior, McDonald's would have been an improvement.
Dinner was much worse, there are no choices of any kind for dinner and food ranged from inedible (rare chicken) to passable soups. One serving per person, everything is tightly rationed - unlike Alta Lodge or Goldminer's that offer great buffets. There are no snacks and no other places to eat (especially after a long day of skiing). My suspicion is that the "chef" is on pay plan to keep what he doesn't spend on the food budget. It would be better if they served a decent breakfast and just told you to eat elsewhere for dinner.
The common areas are OK, but the furnishings are of the close out special variety, no truly comfortable place to do anything in the entire place. At the end of the stay it's a painful ordeal to get skis and bags back to the street (don't expect anyone to offer to help).
Of all the physical discomforts, to me the most disappointing part of the Snow Pine was its lack of a leader, it is a souless kind of place. The people working there are either ski bums or part-time employees without much sense of hospitality. This place needs a new owner, like a friendly married couple that knows how to welcome a guest and make a meal.
We will not be staying here in the future. For not a lot more $$ the Goldminer is a lot more of a property and for more $$ the Rustler, Peruvian and Alta Lodge all give you a lot more value.
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Location
Check in / front desk
Value
