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“Beautiful hotel and great customer service!” 5 of 5 stars
Review of The Driskill

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The Driskill
4.0 of 5 Hotel   |   604 Brazos St, Austin, TX 78701   |  
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Ranked #43 of 183 hotels in Austin
Arlington, Virginia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Beautiful hotel and great customer service!”
5 of 5 stars Reviewed July 15, 2013

I came to Austin last year, and didn't stay overnight, but when we walked around 6th street I saw the Driskill and told myself I had to stay there when I returned. We came back for July 4th and I am so glad we got a chance to treat ourselves to this fabulous hotel. The location is amazing, right in the middle of 6th street but right on the edge of all the bars so you can't hear everyone at night. I was also really impressed the concierge asked for our ID's one night when we got in at 1am to make sure we were hotel guests. I thought that was a nice security touch! When we checked in, we used the valet service which was great. During our stay, there was a system glitch with the room we were supposed to be in, but the hotel was so customer service oriented they made it up to us completely by going above and beyond to make sure we were satisfied. We were so impressed with their customer service, how they ensured our experience was going to be excellent, no matter what. Thank you management staff at The Driskill I would definitely recommend this classy and gorgeous establishment to anyone staying in Austin!!!

One more thing, we were able to get the government rate for our room because of Military at cheaper than the lower room which was great! It was like we got an upgrade for less which is always a plus!!!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura P, Public Relations Manager at The Driskill, responded to this review, July 17, 2013
Kristin, we're so pleased to have had the opportunity to share a bit of The Driskill's Texan hospitality with you on your recent stay in Austin! THank you for your kind words - we'll share them with our security team, front desk and valet staff!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Killeen Texas
Senior Contributor
23 reviews 23 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 8, 2013

As an older couple who loves to get away for a weekend in the sophisticated city of Austin, Texas, we always try to stay at the historic Driskill Hotel, with its elegant lobby, beautiful decor, and gourmet food. The entire staff is gracious, welcoming, and accessible but unobtrusive, from the front desk to the two dining areas, mezzanine, ballroom, and meeting areas. Our accommodations were all that we needed as folks who use wheels to get about these days, and our comings and goings to attend events were expeditiously facilitated by the valet parking staff.
Our welcoming cheese plate was on the marble-top desk when we reached our rooms and set the tone for the entire stay. We recommend the Driskill to all our family and friends, because staying there is a truly lovely experience, from arrival to departure.

Room Tip: We have stayed in various parts of the hotel through the years and enjoyed them all, but staying in...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Laura P, Public Relations Manager at The Driskill, responded to this review, July 17, 2013
Deborah, we're so very glad to hear you enjoyed our Texan hospitality during your stay here at The Driskill, and we'll share your kind comments with our valet and front desk staff. Do let us know when you next make a reservation, we're looking forward to hosting you on your next trip to Austin!
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Odessa, Texas, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2013

The Driskill is a must stay if traveling to or through Austin. Class act staff and mngr. Excellent location if wanting to see the 6th st. attractions. Will most definitely be staying here again on our next trip to Austin. Austin Land and Cattle for a good steak, then breakfast in the hotel grill.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Laura P, Public Relations Manager at The Driskill, responded to this review, July 8, 2013
Tom, we're honored to have been able to host you while here in Austin, and look forward to hosting you on your return to the hotel, and to our 1886 Cafe & Bakery for breakfast!
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Hoboken
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 2, 2013

After a long three-week business trip, at a variety of types of hotels, we certainly ended it on a high note at the Driskill in Austin. The hotel is so pretty, it's like staying in an art museum. Pretty paintings line the hallways, and my room had super high ceilings that made the room feel huge. The staff was extremely friendly and helpful. I saw a review that said the lobby smelled like mold, but it didn't yesterday. It smelled kind of like bathroom hand soap, which is better than mold. Ha. Such an old building though, you'd have to expect some quirks.

The location is great - right by a bunch of restaurants and bars on 6th street. And although we were told that 6th street is mainly for tourists, we still had a great time—but hey—we were tourists! I only spent one night at the hotel so can't comment on a lot of it. But it was definitely gorgeous and had free WIFI (which I love).

Room Tip: Some of my coworkers said they didn't have the high ceilings...I didn't see their rooms to c...
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura P, Public Relations Manager at The Driskill, responded to this review, July 9, 2013
Jennifer, we're so pleased to have had the pleasure of hosting you during your time in Austin -- and we're quite glad to hear you were able to explore a bit of downtown as well! You have a great point on ceiling height differences - our hotel was constructed in two separate time periods, with the original 60 rooms of the 1886 wing featuring higher ceilings and period details, while the tower rooms, constructed in 1929 offer views of the city & slightly more standard sizing. Our on-site reservations team is always happy to offer a guide of what room type might work best, and we do have several unique set-ups! We look forward to welcoming you back to The Driskill on subsequent stays in Austin - and thank you for your review!
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Houston, Texas
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed June 29, 2013

The Driskill truly is a grand hotel in the late 19th century tradition. Built in the 1880s, this hotel was intended to be the most luxurious accommodation in the Austin area. Even if you don't stay here, it is worthwhile to go inside and look around. The lobby and mezzanine are breathtaking, from the enormous arched doorways to the marble columns to the stained glass skylights. Walking into the lobby each evening after dinner was like stepping back in time. I would immediately feel a sense of serenity and security. The chairs in the lobby are very comfortable as well, if you are inclined to just sit and drink it in.

My husband and I stayed here for two nights to celebrate his birthday. The elevator, which I realize is almost certainly not from 1886, looked as if it might date from the same time as the 1930 addition. The doors are brass with engraved designs, and above the doors on the lobby side is one of those floor indicators with the arrow that moves to show which floor the elevator is on. If you have ever seen a 1930s film depicting a scene in a hotel lobby, you know what I am talking about. Our room was on the 5th floor, the top level of the historic (1880s) section. The hallways in this section are unusually wide, a legacy of the late 19th c. fashion for hoopskirts. The decor of our room was elegant and tasteful, and the bed was very comfortable. The peephole in the door had one of those sliding covers over it which you now usually see only in old movies. The bathroom was beautifully updated with granite countertop and tub/shower enclosure and a lovely porcelain sink with a painted flower design. The light switches took a little time to figure out as there are so many. One of them controlled a very low-light setting which was perfect as a nightlight. I usually dread trips to a hotel bathroom in the middle of the night as I have to choose between fumbling around in the dark or having my eyes blinded by a too-bright light. Not here! Kudos to the Driskill for providing this small but much appreciated amenity. Colonel Driskill is said to have designed his hotel to be as fireproof as possible, and built it with 18" thick walls between the guestrooms and steel barriers between the floors. These design elements, intended to serve as fireproofing, also serve to make the hotel rooms QUIET. We slept very well both nights, and never heard a peep from any of our neighbors. We also heard no noise from the hallways in the morning, from the housekeeping staff or anyone else, so apparently the "Do Not Disturb" signs are taken seriously here, whereas in so many other establishments they are not.

The hallways of the fourth and fifth floors are more or less of an art gallery, and I spent a good deal of time just walking around looking at all the paintings. The supposedly haunted painting of the little girl holding the letter was just down the hall from our room, but I didn't experience anything odd while looking at it. (This painting is supposed to depict a little girl who died from a fall down the grand staircase while chasing after her ball, and her ghost is supposed to haunt the staircase.)

The grill was closed the two evenings we were there (Sunday and Monday) but we did eat lunch in the 1886 cafe on Monday, and I had breakfast there both mornings (my husband is a late riser). Everything we had was delicious. The cinnamon rolls are fantastic, and I highly recommend both the cheese soup (it does have a little kick to it, so beware if you don't like spicy food), and the chocolate cake, which is supposed to be an authentic recipe form 1886. If so, then all I can say is that they knew how to cook in those days, because the cake was superb! After dinner on Monday at a local Japanese restaurant, we came back to the cafe for some ice cream, which they make on the premises in their kitchen. It was also very good and fresh tasting.

The location is ideal if you want to explore downtown Austin. We spent Monday touring the Capitol grounds and ate both nights at downtown restaurants, and we walked everywhere. About the only thing lacking is that the Driskill has no pool, which is understandable for an 1886 property. Swimming pools just were not common in those days, and there is really no way to add one. I highly recommend the Driskill to anyone who wants a taste of history or just a beautiful, relaxing, luxurious environment.

Room Tip: Try to get a room in the historic section.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura P, Public Relations Manager at The Driskill, responded to this review, July 1, 2013
GulfCoastGirl517, we're so pleased to have had the opportunity to host you here at The Driskill, and thank you so much for your time in reviewing your stay in such an in-depth manner! Should you be interested, we'd love to share a bit more regarding the history of the circa-1886 property, and we look forward to welcoming you back to The Driskill when you next return to Austin!
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Tarrytown, New York
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 26, 2013

This hotel has everything going for it...great city, great location, great building, hard-working staff. However, our stay here was not a good experience. We booked a weekend while attending a terrific wedding in the terrific city of Austin. And I found myself dreading going back to the hotel.
The lobby smelled like mold, and filthy carpeting. Our room air conditioner and the room vents reeked of dust and filth. We were unable to open the window so we did without--our room was over 75 degrees F for the entire visit but enduring the heat was better than dealing with the smell. The room was tiny and furnished with huge furniture. There was nothing comfortable or hospitable about it.
However, the bed was well made and comfortable. The shower was nice. And the staff worked hard -- the place was clean and the breakfast good and the front desk responsive. But the maintenance men are obviously not showing up to work.
No spa or pool as far as I could tell.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura P, Public Relations Manager at The Driskill, responded to this review, July 1, 2013
Rose, thank you so much for your time and sharing your feedback on your stay. I do apologize for your stay falling short of expectations. As a historic property built in 1886, we do have a variety of room types and sizes -- (one of the quirks / charm of an evolving building!), and on your next stay, we'd be happy to find a room type that better serves your space requirements. Another facet of a historic hotel is near constant maintenance and cleaning - we do apologize for any missteps that you encountered, and will send our team to carefully inspect the A/C issues mentioned in the room you stayed in. We do hope to have the opportunity to welcome you back to The Driskill to better present the legendary experience the hotel has come to be known for, and we will share your kind words regarding our front desk & breakfast with our staff as well.
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Maniago, Friuli, Italy
Top Contributor
120 reviews 120 reviews
60 hotel reviews
Reviews in 69 cities Reviews in 69 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed June 26, 2013

We booked The Driskill because we wanted a central localtion in Austin but and hotel with a bit of local character, and this one has plenty. Entering The Driskill can leave one breathless, and not only for the powerful air conditioning. The lounge deserves a visit of itself with the marble floors, high ceiling, and past-times Texas decor. and you can climb a few steps to the bar for more.

Rooms, although featuring modern furnishing, are nevertheless large, well kept and equipped, and spotlessly clean. The bathroom is also quite big for a downtown hotel.

I strongly suggest having a drink at the bar on the mezzanine: the place is charming, the cocktails well made and there's live music most nights of the week. They also have a grill there, which we didn't test. It would actually have been a "crime" to stop most of the evening inside the hotel, as it's right on the 6th Street and you just have to walk a few meters to find hundreds of bars, restaurants and plenty of live music - there's no place like Austin for this.

Service is impeccable in all areas: from valet to reception to staff you can find around to ask anything you need.

The bakery does fine breakfasts, although they weren't included in the price of our room, and they have a (limited, actually) set of gluten free options.

The place is a pricey indeed (I think that's the only defect, actually), but it's worth a stay of at least a couple of nights.

Room Tip: I was i the tower (CityScape room), which has some decent views of downtown Austin, and the rooms we...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Driskill

Address: 604 Brazos St, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Austin
#24 Romantic Hotel in Austin
#32 Business Hotel in Austin
#51 Family Hotel in Austin
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Driskill 4*
Official Description (provided by the hotel):
Welcome to The Driskill Hotel. Built in 1886 as the showplace of a cattle baron, The Driskill remains a landmark of legendary Texas hospitality. Located on Sixth Street in the heart of downtown Austin, the luxurious, historic hotel is convenient to all that the city has to offer, including the Texas State Capitol, convention center, opera, symphony, fine dining, shopping, and Austin's 6th Street music scene. Known as the "Live Music Capital of the World,®" Austin is home to nearly 200 music venues, many within walking distance of The Driskill. ... more   less 
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Also Known As:
The Driskill Hotel Austin
Driskill Hotel Austin
Driskill Austin

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