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“Nice place” 4 of 5 stars
Review of The Driskill

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The Driskill
4.0 of 5 Hotel   |   604 Brazos St, Austin, TX 78701   |  
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Ranked #46 of 191 Hotels in Austin
Certificate of Excellence 2014
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Nice place”
4 of 5 stars Reviewed November 22, 2012

Nice place. I got married here, but the staff is rude if you're tattooed and even if you pay cash they still charge your credit card for the " room deposit". Even after being instructed not to do so specifically. Twice.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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901 reviews from our community

Traveler rating
    444
    253
    111
    56
    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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English first
Nashville, Tennessee
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 19, 2012

Service was good. Breakfast was really enjoyable inside or particularly, outside on the patio. Rooms are okay but rather dim...what you expect at a historic hotel. This is a great location for walking around to see 6th street, driving a short distance to SoCo or walking to shop at the warehouse district.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Top Contributor
114 reviews 114 reviews
50 hotel reviews
Reviews in 64 cities Reviews in 64 cities
233 helpful votes 233 helpful votes
2 of 5 stars Reviewed November 19, 2012 via mobile

I'm very surprised by all the rave reviews, because our stay was pretty awful.
But I'll start with the positives. As many have mentioned, the location is absolutely ideal. And the common areas are generally very nice (except for the horribly slow elevators). Service and food was good. Gym was decent too.
The real problems were with our room, The Brazos Suite. First and foremost, the noise was almost unbearable. The AC sounded like a loud, old lawn mower but was often overpowered by the insane noise from the street below: music and partying until 2am followed by street cleaners and leaf blowers until dawn with plenty of cars and motorcycles roaring by throughout. Two pairs of earplugs weren't enough. Uncomfortable squeaky beds didn't help the quest for sleep. We used the pullout sofa - one of the worst I've ever encountered. It needs to be thrown out and replaced, as most of the springs are gone. I am completely exhausted after my stay - cannot wait to get home.
Also of note is that the bathroom in our room was tiny - furthest thing from what one would expect in a suite. And furniture/decor was tired and shabby. Oh and the room smelled extremely weird and unpleasant. Ugh...just awful.
We were there for the F1 race and so we had to pay thousands of dollars per night for this very unpleasant experience. I'm not sure how much the room costs under normal circumstances, but anything more than a couple hundred bucks is too much.

Stayed November 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JSS23, General Manager at The Driskill, responded to this review, December 5, 2012
Thank you for your posting. Pursuant to your comments, a thorought inspection of the Brazos Suite was conducted. As all Signature Suites were renovated in December 2011, I was quite concerned by your comments of the condition - but gratified that after inspection, I found the room to be in excellent condition. The Driskill is an urban hotel and ideallyt located just adjacent to Austin's world-famous 6th Street entertainment district - the noise was certain exacerbated due to Formula One and Fan Fest. I apologize that your stay did not meet expecations.
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Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed November 13, 2012

Gorgeous facility. Accomadating staff. Pricey parking. Rooms a bit small with even smaller bathrooms, but worth it. Proximity to fun priceless. Easy drive from airport. Food some of the best meeting food every eaten.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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LH1886, Guest Relations Manager at The Driskill, responded to this review, November 20, 2012
Glad to hear that you enjoyed the meeting food, I will share your feedback with our team of event planners. Our valet parking rates are in line with the going rates for most Downtown hotels, I apologize if this wasn't in line with your expectations and we hope to have a chance to host you again in the future!
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Pennsylvania
Top Contributor
246 reviews 246 reviews
42 hotel reviews
Reviews in 58 cities Reviews in 58 cities
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed November 7, 2012

We have spent at least one week a year for the last 4years at this hotel.As many reviewers mention,the location is excellent and the building unique.Unfortunately,the service during our most recent visit had deteriorated significantly;
-our room was serviced anytime between 11AM and 4PM even though we were out by 9 AM at the latest and had the service tag hanging outside the door.
-We specifically ask for a room with a tub-we got one but unfortunately the stopper didn't work rendering it useless.
-On a couple of occasions when our room was serviced ,used towels were removed but no fresh towels were provided.
-Hotel staff only greet guests if greeted first-otherwise they stare into the distance or chat among themselves.

It is unfortunate that at a time when competition amongst luxury hotels in Down town Austin is intensifying,the Driskill is drifting in the wrong direction.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JSS23, General Manager at The Driskill, responded to this review, December 5, 2012
Thank you for your posting. I apologize that our "A-game" was absent during your most recent stay. It hasn't gone away and The Driskill invests heavily in training, customer service and execution endeavors. Regrettably, those investments didn't fully materialize for you. We normally deliver legendary offerngs and services and this was certainly a misstep. I hope you'll consider returning to The Driskill again in the future. Thank you again.
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Portland, Oregon
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 7, 2012

The Driskill is worth a visit if you are going to Austin and want to be downtown. Great location with valet parking (ubiquitous in Austin). Superb bar which is fun for watching Texans get down. Had two meals in the bakery grill and both were of highest quality. Room was quiet and well appointed, but bathroom was too small. However, other friends had rooms with bigger bath, so check that out before you book. Only drawback is if you are planning on going to a Univ. of Texas football game, it is almost impossible to get to the stadium unless you walk. Cabs are plenty, except around game time.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LH1886, Guest Relations Manager at The Driskill, responded to this review, November 20, 2012
Thank you for your review and for bringing the hot water issue to our attention. We will have our engineering team investigate this issue. We hope to have an opportunity to host you again on your next trip to Austin.
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New Orleans, Louisiana
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 7, 2012

ask for a high floor. the staff is very helpful, great location. it's a bit pricey for small ish rooms and bathrooms, but overall enjoyed the historic ambiance and central location. the whole propery was too dimly lit for my tastes, especially in the guest bathrooms. the a/c was extrememly noisy.

Room Tip: ask for a high floor
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Driskill

Address: 604 Brazos St, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Austin
#18 Romantic Hotel in Austin
#40 Family Hotel in Austin
#40 Business Hotel in Austin
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Driskill 4*
Number of rooms: 189
Official Description (provided by the hotel):
Welcome to The Driskill Hotel. Built in 1886 as the showplace of a cattle baron, The Driskill remains a landmark of legendary Texas hospitality. Located on Sixth Street in the heart of downtown Austin, the luxurious, historic hotel is convenient to all that the city has to offer, including the Texas State Capitol, convention center, opera, symphony, fine dining, shopping, and Austin's 6th Street music scene. Known as the "Live Music Capital of the World,®" Austin is home to nearly 200 music venues, many within walking distance of The Driskill. ... more   less 
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Also Known As:
The Driskill Hotel Austin
Driskill Hotel Austin
Driskill Austin

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