First, let me say the good things. Reception, check-in and check-out were a breeze. Staff at the front desk was professional. Concierge and housekeeping were also polite, friendly and professional. We also loved the pool, jacuzzi and lobby, all first rate. We thank them for a free upgrade that was given to us due to personal special circumstances. It was appreciated.
Bad news was the food service.. I assume they lease it out to " Austin Bytes" and "Banderas" but they were totally unprepared to deal with large amounts of people... and they were SLOW albeit friendly. The banderas hostess was great and did her best to get me some quick morning food " to go"... every morning there was a line ( 12-14 people long ) for coffee or a quick snack from Austin bytes. That is unacceptable when you know you have a convention of 500 people in your hotel and you run out of oatmeal, or only have 2 people behind the counter in the morning. I did not actually sit and eat in the restaurant, but I ordered " to go" at least 3 times food was tasty and fresh, but took too long ( which is why I never actually sat in there)
Location was fine without a car, in that there was nearby shopping and great restaurants...BUT you are far from downtown Austin... $25-$30 cab ride!! each way!! Yikes! I am happy I stayed there because of the convention I was at but if you are looking for a place close to the city part of Austin this is NOT it.
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- Also Known As:
- Austin Renaissance