I originally reserved one night through Priceline. After checking-in, I was offered an additional night by Mark at the front desk. He couldn't offer the Priceline rate but a good rate just the same. He didn't fail to notice that I was with my parents, one legally blind and one with two herniated discs. He gave me an upgrade to a junior suite. He knew my mother was in Austin for a cardiac procedure. The following evening, he was kind and thoughtful enough to approach me and ask me about my mother. I stayed a total of three nights at the Austin Renaissance. Although I was at the hospital most of the time, all its staff members were incredible each time I saw them. A door was always opened for my father (he has the herniated discs), a friendly greeting always awaited us and when we checked out, the valet who helped us said, "Prayers for your wife and mother."
I absolutely love this hotel. It's beautiful, clean and has bedding I
plan to buy. But what puts the Austin Renaissance over the top is the staff! I will always return to this hotel.