Transferred to the Renaissance after early Sunday morning construction noise drove us out of the Marriott Austin North property. Nowhere on the reservation site did it state the Concierge Lounge would be down the entire time--at both properties! I would have chosen a much less "expensive" property, but wanted a full service hotel for this trip.
For 25,000 pts/night on a 4 night stay I expected more. A fancy resort costs less! Lengthy wait to check-in with only one person working the front desk, no help offered with bags, although valets are energetic and helpful with the door. Nice gym, but inoperative A/C made for an uncomfortably humid workout.
Spoke with General Manager, Rob Gillette, who offered to return some points. Not impressed with 2k points back on a 100k stay! Shared other concerns: front desk says complimentary breakfast buffet ends at 10:30 except it's really 11am, beds are not as comfortable as Austin North property, foam pillows are chunky, light in shower is so bright it's painful to eyes (& unflattering!), room is hot between 2-6 am regardless of thermostate setting, room was not cleaned until 4:30pm one day, need better lighting in sitting area of mini-suite, no remote available for DVD player (not easy to operate) with a $100 deposit then they ask at checkout for the remote! Really?!
Wouldn't go back to the Renaissance; love Austin though.
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- Also Known As:
- Austin Renaissance