We went to Austin a couple of days early for a convention and I was looking forward to a nice hotel. What a disappointment! We stay elsewhere for the first two days then checked in at the Renaissance on Sunday about 4 pm. We reserved a room with 2 queen beds and at 4 pm they did not have any rooms of this type clean. After waiting in the lobby for about 15 minutes they called on our cell phone to let us know they had upgraded us to a suite and it was available.
When we arrived in the suite it was warm and stuffy and despite the "individually" controlled air it never got much better. Upon inspection of the room I found that it was not clean at all. There was a fruit stem of some sort on the night stand, hairs on the desk, trash left under the edge of the bed and the mirror on the bathroom door was absolutely filthy. We immediately called the front desk and they sent up a supervisor to clean the room. The supervisor was very nice and went about cleaning the suite and later returned with chocolates and water.
I don't think the supervisor attempted to clean the door mirror. She said it was clean, but just looked bad. After a closer look I could see hair spray on the mirror. I took a damp towel and cleaned the mirror myself and it was nasty, it didn't just look bad.
After a long, hot night in a hard, uncomfortable bed we called the front desk to report that the air conditioning was not working. We turned it down to 65 degrees the night before and should have been shivering. Maintenance come and turned the ac down to 59 degrees which didn't fix the problem at all. The room never cooled off much and was barely comfortable for sitting and not comfortable enough for sleeping.
I was somewhat shocked at the furniture in the Renaissance suite. Although it was supposed to be "modern" it just looked cheap to me. The nightstand between the bed was more of a bookcase. The mural in the bathroom was just weird, a black and white picture of a shower, I think. I was not at all impressed. On the plus side the TV was great, but I didn't spend much time watching it. In case you think I'm just a hick, I've stayed a many nice resorts and hotels, this one just doesn't measure up.
I woke up both mornings feeling like I was sleeping on a dining room table and couldn't wait to leave.
Parking is a nightmare so be prepared to hike or use the valet service. If you're lucky you may get close in parking, but don't count on it.
The previous two nights we stayed at the Sleep Inn in N. Austin. Sleep Inn N Austin has the Renaissance beat hands down. Sleep Inn bed - wonderful and good linens, Sleep Inn cleanliness, spotless, Sleep Inn air - they encourage you to turn it down and it works great. Sleep Inn furniture, nice. Sleep Inn also has microwaves and free breakfast. No microwaves at the Renaissance. Sleep Inn customer service - excellent, Renaissance, haughty. Price wise - Sleep Inn is less than half the price of the Renaissance. Renaissance lobby, beautiful and pricey looking, Sleep Inn, beautiful and modestly priced. Internet access - free (and good) at Sleep Inn, $12.95 noon to noon at Renaissance. Parking at Sleep Inn, close. Renaissance beats Sleep Inn on towels, but that doesn't count for much in my book.
The front desk gave us a $40 credit for drinks at the bar. That was nice, but it didn't take away from the fact that the room was dirty, hot and uncomfortable. For the price they charge I expected much, much more.
If I'm paying for it I won't go back to the Renaissance. If my company is paying I might just ask them to register me at the Sleep Inn, I'll drive to the Renaissance thank you.