Our family recently stayed at this hotel as part of a very large wedding group. Although the staff was very friendly and the main lobby and facilities were of a 4* caliber, our room was less than stellar. From a light fixture that flickered when turned off, to extremely dusty tops of mirrors and picture frames, to a bed that had been knocked off its footings and was unstable, and finally to pillows that must have been bought at the local Dollar Store, this was simply not a 4* quality room. Anthony Melchiorri from "Hotel Impossible" would have been throwing things in our room if he had inspected it.
The coffee maker setup was extremely cumbersome to use, and the 1980s called and wanted its desk chair back.
We ended up hosting a reception for some other out of town guests at a neighboring fine dining establishment because the quoted rates by the hotel were just this side of outrageous.