I recently stayed at The Renaissance Hotel at the Arboretum in Austin, TX, and would like to share my experience with you. Due to a change in my travel, I arrived at check-in an hour early. I had planned to bide my time in the hotel bar, but the bar was not open yet despite that an event of some sort was happening in the atrium and that it was Friday. Regardless if the day of the week, I would think your bar would be open by 11 or noon. I thought wrong.
After going shopping for new boots and a new tungsten ring, I was furthered inconvenienced by having to park my car several rows away from the hotel entrance because valet parking took up so much room. I did not earn the wealth I have by superfluously using an expensive service like your valet parking. Mind you, I will pay a reasonable price for valet service. However, yours seemed to be exceedingly costly.
Next, the sink in the bathroom of my room did not hold water when I used the stopper. This made shaving take a bit longer and wasted water, as I was having to either refill the water to the level I needed or rinse my razor each time using the spigot.
Another surprising situation I encountered was having to pay $13 for one day of Internet service. I expected a hotel of the caliber of The Renaissance to include wireless in the room rate. In the early days of wireless Internet, I understood hotels charging for the service because no standard had been set. Surely, the marginal cost of providing this service is next to $0, i.e. your maintenance costs are minimal. Currently, any major hotel and even all the B&Bs I have stayed in offer free wireless service. I pay about $40 for a month of high speed Internet service at home and will not pay one-third of that for less than three percent of the time, i.e. one day’s worth at your hotel. That equates to $388 a month for internet service. I understand you have customers who will pay for this service. I will not. Furthermore, this inconvenience was more than simply the fee. If I wanted a connection without having to pay your exorbitant fee, I would have to travel to a nearby coffee house or restaurant, which is unacceptable.
Lastly, I was awoken at 6:30 the morning of my checkout by loud music coming from the atrium. What is the need for the music, and how loud does that music need to be? I don’t think it needs to be, nor should it be, heard on the eighth floor, which is where my room was. I called the front desk to inquire about it and was told it would be turned down. Fifteen minutes later it had not been turned down, and I had to resort to a white noise generation application on my phone and turning the air conditioning lower in the room in order to drown out the obnoxious music wafting from the atrium.
Separately, each of these incidents might be excusable or minimally annoying. Combined, they made for a very poor stay at The Renaissance. I would appreciate an explanation for each item mentioned, and I hope your other guests had a better stay than I.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.