This is a hotel that is given a 3 and a half star rating on various websites, but it lacks the attention to guest service that generally characterize nice hotels. There is a lack of attention to details on the part of the staff, I think. They are friendly, but the staff doesn't seem to aim to make your stay anything other than okay.
We arrived to a full lobby with tables in front almost blocking the entrance with some sort of sign up for children's sporting events. The lobby needs an updated look - it is very dated. It is not inviting. There was a broken lampshade on one of the lamps, and there were plastic plant holders sticking out of of the plant urns. The pool was okay, but the cabana where the towels were stored had no attendant and it was pretty dirty - lots of maintenence stuff sitting around there, etc. The tables and loungers needed to be cleaned - everything looked like it needed some attention. Nothing was terribly clean.
We called twice because trays from breakfast were left in our hallway all day, and some wine glasses from the night before as well. Again - just a lack of really good service. It's okay - it just doesn't seem to aim for doing a great job.
The rooms are very nice. They have obviously been re-done, and they are what makes this hotel qualify for a three and a half star rating. The beds are nice, the bathrooms nicely appointed. If I had to stay there again, I would not be disappointed because of the rooms. I would just go knowing that the overall experience would be less than exemplary.
- Official Description (provided by the hotel):
- Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, Orbitz, Hotels.com, Expedia, Cheap Tickets, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Crowne Plaza Austin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Crowne Plaza Austin Hotel Austin
- Austin Crowne Plaza