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“Must have a rental car if staying here!” 3 of 5 stars
Review of Crowne Plaza Austin

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Crowne Plaza Austin
3.5 of 5 Hotel   |   6121 North IH 35, Austin, TX 78752   |  
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Ranked #45 of 184 hotels in Austin
Paris, France
Top Contributor
88 reviews 88 reviews
30 hotel reviews
Reviews in 37 cities Reviews in 37 cities
50 helpful votes 50 helpful votes
“Must have a rental car if staying here!”
3 of 5 stars Reviewed March 31, 2014

According to my online booking site, this hotel was "in downtown close to the big sights", that is true if you're going to spend $40/round trip to the proper downtown (i.e., 6th Street, State Capitol, Univ of TX). An alternative is renting a car. Our room had little black insects (which we could not identify); the wall cooler/heater did not work properly (it would not heat up the room & it would not regulate the degree of coldness). The jacuzzi was par for the course but don't get into that pool as it is not heated. The beds were comfortable & the decor was pleasant. The staff was beyond friendly & always attentive. Housekeeping service was poor--had to ask multiple times for tea/toiletries to be replaced.

Room Tip: Ask for a room with a view, I forgot to do so & ended up with a view of the roof.
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  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, April 9, 2014
Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our apologies that on this occasion we fell short of your expectations with the service you received from our staff and our facilities. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you again in the future.

Randy Brunnemann
General Manager
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
Midland, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 31, 2014

We ate at the restaurant, Crossroad Grill, for breakfast and lunch during our stay. The food was good. Just make sure you get to the breakfast buffet in plenty of time or your food selection will be small. The host, Devon, was absolutely fabulous. Although his main title was "Host", I believe he was serving tables, busing tables, greeting people, and taking care of any issue that came up. He is a tremendous asset to this hotel restaurant! He assured our visits there were completely satisfactory and went above and beyond to meet our needs. If they are looking for a manager, I highly recommend him! They won't be disappointed!

Room Tip: We had a room at the very end of the hall and it was small. There was hardly room to turn around in...
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, April 9, 2014
Thank you for your review. I am pleased that our staff, especially Devon, was able to meet your expectations. I will share your review with Devon. I'm sure he will be glad to know his efforts are being noticed. I hope you will choose the Crowne Plaza on your next visit. Thank you.

Randy Brunnemann
General Manager
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Eufaula, Alabama
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 31, 2014

We stayed at the Crowne Plaza, Austin from Mar 26-30. The Bell Captain/Concierge was excellent - shuttle service on Wednesday, recommendations for restaurants that were spot on, and invaluable assistance in helping us with our rental car and getting to the airport.

Rudy was driving the shuttle van on Sunday. When we had a flat tire with our rental car, he went out of his way to assist us and make sure we arrived at the airport in time to catch our plane.

The lady who prepared the breakfast and provided service in the Executive Suite was excellent. She was extremely pleasant and went out of her way to make sure we were well-served, including informing us on available services when the suite was closed.

Room Tip: We found the 7th floor, executive level, quiet and the executive suite services were excellent. (Th...
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, April 1, 2014
Thank you so very much for your kind words and for staying at our hotel. We pride ourselves on having friendly, helpful, and efficient associates. Wanda and Rudy are among our best. I appreciate you taking the time to recognize them. We all look forward to your next stay! If there is anything I can help you with on your next stay please feel free to contact me. Thank you again.

Randy Brunnemann
General Manager
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Lubbock, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2014

This hotel is Great the staff is AWESOME. They take care of your every need, even if it is out of the ordinary. The rooms are always comfortable and well maintained. Juan in engineering is the MAN for any need you have. He helped me get a ring from between the car seat and console. Not his job but he did it any way. LArissa at the front desk is super awesome as well!

THEY WILL TAKE CARE OF YOU!

Room Tip: 7th floor is the way to go! super quiet.
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, April 9, 2014
Thank you for your wonderful review. Juan and Larissa will be pleased to read it. I am also posting your review for all our associates to see. We appreciate you choosing the Crowne Plaza Austin and hope you will continue choosing us whenever you are in Austin.

Randy Brunnemann
General Manager
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georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 31, 2014

We were very impressed with the hotel services. We were especially impressed with Darian Pennick, Concierge Ambassador. He shuttled us around town during our stay and was very knowledgeable with recommendations for restaurants and places to visit. He was also good company overall. Thank you for the wonderful stay!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, April 9, 2014
Thank you for taking the time to write your review following your recent stay. We appreciate all feedback from our guests. It helps us gauge what we are doing right and what we need to improve on. I'm pleased that Darian was so helpful. He is an excellent associate and works very hard at providing the best guest service available. Thank you for staying with us. We hope you'll allow us to serve you again in the future!

Randy Brunnemann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 28, 2014

Great Hotel, Great city. Enjoyed my time here and would come back.
The hotel was large and really didn't need to even leave the property. It had everything i needed.
Though it was a cheap ride down town which I had a great time. Room was clean & quiet

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, April 1, 2014
Thank you for your review and for choosing the Crowne Plaza Hotel - Austin. We are glad you enjoyed your trip to our city. We hope you will return soon and allow us to server you again. Thank you again.

Randy Brunnemann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder CO
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 27, 2014

Staff was friendly and the rooms were clean. As others have said it is by freeway and would be too far to walk to downtown or to the University. The workout room and pool were well maintained. Room size is fairly typical enough room for beds and chair. Would recommend this place to friends traveling in area

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, April 1, 2014
Thank you for choosing the Crowne Plaza Austin. I hope you continue to visit us whenever you are in Austin. Thank you for your review and your recommendation. We hope you will visit us again soon.

Randy Brunnemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Austin

Address: 6121 North IH 35, Austin, TX 78752
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Business Hotel in Austin
#43 Family Hotel in Austin
#44 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Official Description (provided by the hotel):
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza

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