We stayed at the Crowne Plaza, Austin from Mar 26-30. The Bell Captain/Concierge was excellent - shuttle service on Wednesday, recommendations for restaurants that were spot on, and invaluable assistance in helping us with our rental car and getting to the airport.
Rudy was driving the shuttle van on Sunday. When we had a flat tire with our rental car, he went out of his way to assist us and make sure we arrived at the airport in time to catch our plane.
The lady who prepared the breakfast and provided service in the Executive Suite was excellent. She was extremely pleasant and went out of her way to make sure we were well-served, including informing us on available services when the suite was closed.