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“GREAT CUSTOMER SERVICE!!” 5 of 5 stars
Review of Crowne Plaza Austin

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Crowne Plaza Austin
3.5 of 5 Hotel   |   6121 North IH 35, Austin, TX 78752   |  
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Ranked #52 of 187 Hotels in Austin
Lubbock, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“GREAT CUSTOMER SERVICE!!”
5 of 5 stars Reviewed March 31, 2014

This hotel is Great the staff is AWESOME. They take care of your every need, even if it is out of the ordinary. The rooms are always comfortable and well maintained. Juan in engineering is the MAN for any need you have. He helped me get a ring from between the car seat and console. Not his job but he did it any way. LArissa at the front desk is super awesome as well!

THEY WILL TAKE CARE OF YOU!

Room Tip: 7th floor is the way to go! super quiet.
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, April 9, 2014
Thank you for your wonderful review. Juan and Larissa will be pleased to read it. I am also posting your review for all our associates to see. We appreciate you choosing the Crowne Plaza Austin and hope you will continue choosing us whenever you are in Austin.

Randy Brunnemann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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647 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 31, 2014

We were very impressed with the hotel services. We were especially impressed with Darian Pennick, Concierge Ambassador. He shuttled us around town during our stay and was very knowledgeable with recommendations for restaurants and places to visit. He was also good company overall. Thank you for the wonderful stay!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, April 9, 2014
Thank you for taking the time to write your review following your recent stay. We appreciate all feedback from our guests. It helps us gauge what we are doing right and what we need to improve on. I'm pleased that Darian was so helpful. He is an excellent associate and works very hard at providing the best guest service available. Thank you for staying with us. We hope you'll allow us to serve you again in the future!

Randy Brunnemann
General Manager
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Atlanta, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 28, 2014

Great Hotel, Great city. Enjoyed my time here and would come back.
The hotel was large and really didn't need to even leave the property. It had everything i needed.
Though it was a cheap ride down town which I had a great time. Room was clean & quiet

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, April 1, 2014
Thank you for your review and for choosing the Crowne Plaza Hotel - Austin. We are glad you enjoyed your trip to our city. We hope you will return soon and allow us to server you again. Thank you again.

Randy Brunnemann
General Manager
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Boulder CO
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 27, 2014

Staff was friendly and the rooms were clean. As others have said it is by freeway and would be too far to walk to downtown or to the University. The workout room and pool were well maintained. Room size is fairly typical enough room for beds and chair. Would recommend this place to friends traveling in area

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, April 1, 2014
Thank you for choosing the Crowne Plaza Austin. I hope you continue to visit us whenever you are in Austin. Thank you for your review and your recommendation. We hope you will visit us again soon.

Randy Brunnemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 26, 2014

For the price, this is an excellent hotel. The location is right off the freeway, so it's not close to downtown, but the accommodations themselves are lovely and the service was great.

We checked in during the evening by a lovely young woman (Larissa?) who was ever so friendly and helpful. The room itself was immaculately clean and, though a smoking room, smelled beautiful. We got a first floor room with a patio (complete with small table and chairs) near the pool -- it was beautiful. The beds were comfortable and had four awesome pillows on each one. There were also tons of outlets in the room for my friend and I to charge cell phones, laptops, etc. all at the same time.

Only slight downside: the bathroom is quite small. We didn't eat in the restaurant, so I can't comment on that. (We went to the nearby IHOP which was slightly ghettofied.) Free shuttle service to the airport was easy to book. Room service prices were as reasonable as one could expect.

Overall, I was quite impressed by both the room itself and the staff. Besides the front desk clerk, I also encountered a housekeeper who, when I discovered there was no ice machine on the first floor, took my little bucket and filled it in the restaurant for me. Big thumbs up.

Stayed March 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, April 1, 2014
What a wonderful review. Thank you for taking the time to let us know that your enjoyed your stay with us. We certainly enjoyed having you. I am sending a copy of your review to Larissa. She will enjoy knowing that her guest service efforts are being noticed. We hope you will continue to choose the Crowne Plaza - Austin whenever you visit. Thank you again.

Randy Brunnemann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed March 26, 2014

This was our favorite hotel on trip where we stayed in five hotels, one each night. We really liked the room and the service was tops. Tamara in the restaurant at breakfast made us feel like a welcome guest in home. Darrien in guest service gave us directions on the phone when we were close to the hotel and then went on line to find the a church for us. Would definitely stay here again if we get back to this area. The breakfast buffet was the best of the five hotels we stayed in on this trip.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, April 1, 2014
Thank you for your wonderful review. I am pleased that you felt like a guest in our home. We try to make each and every one of our guests feel that way. Tamara and Darian are certainly among the very best of our associates and they work very hard to provide excellent guest service. Thank you for noticing their efforts. We hope you will return to our hotel soon. Thank you again.

Randy Brunnemann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 25, 2014

My husband and I both enjoyed our stay at the Crowne Plaza Hotel in Austin, Tx.

We used the shuttle pick up at the airport and were pleasantly surprised to see Louis, the driver waiting for us. He even phoned while we were in the airport to say that he was waiting outside for us.

The check in went smoothly and the reception staff were friendly and helpful. In fact, we got in before noon and they had a room ready for us. Our room was clean and the king size bed was comfortable. I really appreciated the fitness center which is open 24 hrs a day, being on the first floor, that way I felt safe while exercising alone.

I liked the refresh/relax amenities that were left on our bed. Buffet breakfast was included with our room and we enjoyed the made to order omelets as well as all the other hot and cold options. The WiFi worked perfectly both in our room and throughout the hotel.

There is a restaurant in the hotel but there was also a choice of restaurants close by and stores in walking distance. The Capitol, University of Texas and the downtown area are just a few minutes drive away.

One comment to be made with the printers which did not work while I was trying to print my boarding pass. I forgot to mention this at the desk before I left.

The staff at Crowne Plaza Hotel went beyond expectations to make this a comfortable stay for us. They always had a smile on their faces and made us feel welcome. Thank you Cynthia, Louis and all the other staff whose names I don't recall. I would certainly stay at this hotel if I should visit Austin, Tx in the future.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, April 1, 2014
Thank you for your review and for choosing the Crowne Plaza Austin. I am very pleased we were able to exceed your expectations. Our staff is very proud of our hotel and treat our guests with the best service possible. I will be sure to let both Cynthia and Cruz know that you noticed their efforts. We hope you will continue to choose the Crowne Plaza and we look forward to serving you again in the future.

Randy Brunnemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Austin

Address: 6121 North IH 35, Austin, TX 78752
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in Austin
#44 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza

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