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“Austin 11/15” 4 of 5 stars
Review of Crowne Plaza Austin

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Crowne Plaza Austin
3.5 of 5 Hotel   |   6121 North IH 35, Austin, TX 78752   |  
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Ranked #46 of 187 Hotels in Austin
Phoenix
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Austin 11/15”
4 of 5 stars Reviewed November 15, 2012

As always a great hotel to stay in. The staff is friendly and the location is perfect. Some of the staff need mentioning for their hospitality and attention to service. They are Nora and Kevin at the front desk, Tori and Monica at the bar, Augie at the restaurant and Christina in the hospitality lounge on the 7th floor, and Roy who greets you at the door.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, November 26, 2012
I am very glad we continue to meet and exceed your expectations. I am happy to pass on your comments to Dora, Kevin, Tori, Monica, Augie, Christina, and Roy. These are some of our finest associates and they set the example for their co-workers to follow. Thank you again for choosing the Crowne Plaza Austin. We look forward to your next visit.
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660 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Noblesville, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2012

My wife and I visited Austin recently and stayed at the Crowne Plaza Austin TX. Everything about our stay was outstanding. The room was clean, comfortable, and hotel was very convenient to everything. The staff went out fo it's way to make us feel welcome. The breakfast buffet was terrific with it's assortment and quality of food. A couple of the staff were particularly outstanding, Rebecca in the lounge was very friendly and efficient and helped us decide some of things we wanted to see in Austin. Roy at the front kiosk also went out of his way to get us some information. The entire staff was extremely friendly and welcoming. We booked on hotwire and did not know the hotel until we booked but we could not be happier with our accomodations at any price. We will definitely stay there on our next visits to Austin.

Room Tip: didn't see any other rooms but ours was facing the highway and we really didn't notice the n...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, November 14, 2012
Thank you for your kind review of our hotel. I'm pleased that Rebecca, Roy, and the rest of our staff met your expectations and provided you the world class service we are known for. I hope you will consider staying with us again when you are next in Austin. Thank you for choosing the Crowne Plaza Hotel. We look forward to seeing you again soon.

Randy Brunnemann
General Manager
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Bryan, Texas
Top Contributor
59 reviews 59 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 6, 2012

Stayed here for one night during Austin City Limits Music Festival. We didn't check in unil late Friday evening and the front desk staff was very friendly and accomodating. They gave us a room on the Executive Level (key card access only). The room was impeccable and they even provided commonly forgotten items (toothbrush, toothpaste, razor, etc.). There was zero noise from the hallway and the highways outside. I would stay here again in the future and would recommend this hotel to friends and family!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, November 13, 2012
Thank you so much for your review. I am pleased you enjoyed your time with us and I hope we will see you again very soon. There is always something new and exciting to do in Austin so make your plans to visit us at your next earliest convenience. Thank you again for your review and for choosing the Crowne Plaza - Austin.

Randy Brunnemann
General Manager
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Rio Grande City, Texas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed November 5, 2012

The Hotel was nice but felt treated like a second class passenger who made the mistake of stepping into first class. Breakfast was not included in the hotel rate even though it was a overflow hotel....Saturday morning when checking out I called down for help with luggage 3 times Finally gave up got my own luggage cart, when went to Check out young lady behind desk (who looked 18) told me Breakfast was not included in my plan and that was my receipt that I had received under my door this morning was my final receipt.

Will think twice before staying here again.

Room Tip: I did not use the spa or get to eat breakfast so rating scale should include N/A.
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  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, November 13, 2012
Please accept my most sincere apologies for what happened to you during your recent stay. I can honestly tell you that it is definitely not typical of how we treat or service our guests. I will speak with everyone involved and can assure you that this will not be repeated. I do hope you will give us a chance to make it up to you. Please feel free to contact me personally if you have any concerns during your next stay. Just pick up a house phone and ask for the General Manager. Thank you for choosing our hotel. I hope you will continue to stay at the Crowne Plaza.

Randy Brunnemann
General Manager
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San Francisco
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 5, 2012

I was here for a night for a wedding, booked in an Executive Level King room. They allowed me to check in a bit early at 2pm so that I could take a shower and get changed before the wedding. They also gave me a couple of oatmeal cookies, a free welcome drink voucher, and a free breakfast voucher as a Platinum member.

The room was spacious, and had an awe-inspiring view of the parking lot from the 7th floor. Ok, so the view wasn't that great, but it's located a bit north of downtown and is by an intersection of two highways so you can't expect a whole lot. The furniture is nice, and they also included free wifi. The downside was that the bathroom was tiny with barely enough room for the shower/tub, the toilet, and the sink.

It's a bit away from downtown and getting there from 35N the first time was not the most trivial thing, but I think it's a nice hotel that really seems to take care of their customers.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, November 13, 2012
Thank you for your excellent review. Our entire staff works very hard at providing great guest service and I will make sure I pass along your comments to all of them. I appreciate you choosing our hotel and we all hope to see you again soon.

Randy Brunnemann
General Manager
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San Antonio, Texas
Top Contributor
131 reviews 131 reviews
31 hotel reviews
Reviews in 63 cities Reviews in 63 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed November 5, 2012

My wife and another couple with whom we're friends chose this hotel for a weekend "get away" and really enjoyed it. The room was spotlessly clean; service was friendly and fast; the bed was perfect; and the amenities were in order. It was a coolish weekend and the hallways were cold, but other than that, I can't think of anything I didn't like about the hotel. Weekend rates were very favorable too (probably because UT was not playing a home football game).

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, November 13, 2012
Thank you very much for your kind review. I'm pleased we were able to meet and exceed your expectations. We hope you will choose us again sometime in the near future. Even on a UT weekend I can assure you we'll provide you the same outstanding guest service. Hope to see you again soon!

Randy Brunnemann
General Manager
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Montabaur, Germany
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 3, 2012 via mobile

We stayed in this Hotel for one night. The air conditioning in the room was so loud. I got an app to measure it. And it was up to 85 db while running. I can not sleep with this loudness. After we turned it off you could hear the traffic from the I-35 all night long. So i would not recommend it.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at Crowne Plaza Austin, responded to this review, November 13, 2012
I would like to apologize for the challenges you faced during your recent stay. I can assure you this is not typical of our hotel. I hope you will give us an opportunity to change your mind. Please let me know when you are visiting Austin again. We have several other options available, including our advertised "Quiet Floor". Please ask for me when next you visit and I'll be happy to explain other options that I hope will change your mind about our hotel. Thank you for alerting me to this concern.

Randy Brunnemann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Austin

Address: 6121 North IH 35, Austin, TX 78752
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Austin
#39 Family Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza

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