We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very comfortable” 5 of 5 stars
Review of Omni Austin Hotel Downtown

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Omni Austin Hotel Downtown to your Saves list
Omni Austin Hotel Downtown
4.0 of 5 Hotel   |   700 San Jacinto at 8th Street, Austin, TX 78701   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
12% Off! Book Now & Save!
Ranked #26 of 187 Hotels in Austin
Brighton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Very comfortable”
5 of 5 stars Reviewed September 25, 2009

I stayed here last week as a guest of the Austin CVB and was very happy with the hotel they provided. Good location (though to be fair, I did not walk very far was always picked up!). The rooms were very modern and spacious with all the normal amenities. Lovely big bathroom with hairdryer etc. Public areas are all very clean and spacious. Swimming pool is located on the top of the building and was lovely.

  • Stayed September 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review, September 28, 2009
Thank you very much for your review. We appreciate your positive feedback and hope you will have another occasion to stay with us in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,381 reviews from our community

Traveler rating
    688
    403
    150
    87
    53
See reviews for
180
355
82
512
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Dearborn, Michigan
1 review
4 of 5 stars Reviewed September 10, 2009

The hotel is lovely, very posh and the service is friendly. The location is also excellent. It is very expensive, however, and they have extra charges for everything, including internet access.

  • Stayed August 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review, September 11, 2009
Thank you for your feedback. With membership to our Select Guest Program, guests receive complimentary wireless internet in guestrooms. We hope you will consider becoming a member and look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed August 30, 2009

I booked this hotel over the phone directly through Omni reservations. I needed a large open suite with a central location and was very pleased with the 1 bedroom suite floor plan the Omni Downtown Austin shows online and which was described to me over the phone... when i reserved the room i was also told if I needed to check in early I could easily do so. The gentleman over the phone told me this should not be a problem at all and just to call ahead and make sure the room was ready, he even supposedly made note on my reservation I needed a 1 pm check-in. Well, after calling 3 times to see if my room was ready I was finally told the room would not be ready until 2:55 pm (check in is at 3). That's fine, I guess I shouldn't have expected the room to be ready before check-in, it just would've been nice to not been told it would. Check in went smoothly, went up to our room, open the door and see the room we got was NOTHING like the one described to me over the phone or pictured on their website. WOW what a disappointment!!!! However, after going back downstairs to check-in and describing this HUGE issue with them we were immediately upgraded to a very spacious 2 bedroom suite with a great view of the capitol and UT tower with no qualms at all from Omni. They were actually very apologetic and sympathetic to our needs. Now the suite itself was dated to say the least....gaudy gold fixtures, stained carpet, chipped tile and cabinets....the room was tired and not updated since probably 1987 but it met our needs for space perfectly! The other annoying thing about this hotel is that it is locked down like Fort Knox. You have to register all guests and you are carded after 10 pm to get up to your room by a security guard. Finally, when we got our bill under the door we were charged for both valet parking and self parking. That was also annoying but again it was taken care of immediately by check-in and we were credited back our money. I would stay here again but only if I got a really good rate online…the location is unbeatable and the customer service was great.

  • Stayed August 2009, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review, September 2, 2009
Thank you for your feedback. We appreciate your comments regarding our customer service when rectifying your issues. In regards to our suites, we are scheduled for a full renovation of our suites in the near future and hope you will return to experience our new accommodations after the renovation has been completed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midwest
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 18, 2009

I have now stayed at the downtown Omni several more times since my last posting and still have nothing but rave reviews for their staff. I have nothing but compliments for Allison, Cesar, and Manny. These employees love their jobs and it shows. The staff here is always willing to go the extra mile. My room is always immaculate, and room service is speedy. I love the turn down service and the great concierge who is always willing to point you in the right direction for great restaurants.

  • Stayed August 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review, August 31, 2009
Thank you for your positive comments. We pride ourselves on striving to provide outstanding customer service through our associates. I will share your comments with our staff. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dallas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 30, 2009

Starting with the arrival and check in we were immediately bombarded by security staring and following us from the garage into the hotel. As I approached the desk the clerk was a very rude and abrasive person. He refused to attempt to arrange our multiple room reservation to get the rooms closer together. He then charged my Visa before asking if I wanted it charged, it was to hold the room, and I have not seen a credit to date. I feel the Omni is trying to save a certain reputation that they may have had in the past, but they are not going to win customers back by treating adults like they are staying in a dorm. After dinner in your 6th st district and experiencing your fantastic 4th st entertainment district my party returned to the Omni and the scene was that of a lower quality night club. There were fights in the valet area, drunk underage women scantly clad and throwing up, and a line from the elevators to the front door. Security was checking IDs at a velvet rope in front of the elevators and had the mentality of a bouncer. As they harassed one of the parties in our group several people sneaked behind them and as we attempted to point them out there response was less than interested. There were a number of non guests hanging around the lobby area, lots of men harassing women that were alone and even with their significant others, the men were very loud and disrespectful. Once past the security ropes the hallways smelled of marijuana and puke. The parting continued until 4 or 5 am, with doors being slammed fights and arguments in the halls. DO NOT stay here with your family over the weekend, I foresee as the school year gets closer it will get worse. Omni IF you want to be an upscale hotel raise your rates so that you avoid a lower class clientele.

  • Stayed July 2009, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review, August 7, 2009
Thank you for your comments. We appreciate your feedback and will look into the areas in which you highlighted in your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 30, 2009

I stayed at the Omni last week and had the absolute worst experience I have ever had at an hotel. First the reception guy, Chris, I do not think could be any more ruder to a guest. Second we found 3 Security guards sleeping on DUTY!!! We later found out that 3 vehicles were broken into in the parking lot. Then the security guards that were awake harassed my friend, who is black, saying that he wasn't a register guest and that he "didn't belong at this nice hotel!" We then went and showed this racial profiling rent-a-cop my friends name on the room check in sheet and his reply was "Well guess there is a first time for everything!" When we finally got up to our room, our neighbors were smoking marijuana all night and the great security refused to do anything about it. Our room had hot water on and off and the sheets smelled like a 1950's smokey hotel room! DO NOT STAY AT THIS HOTEL!!!

  • Stayed July 2009, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 27, 2009

The hotel looks tired - lots of award plaques displayed, but they were all dated.

Lots of outside noise - knew to expect this, but I just didn't think it would be that bad. But really, there is nothing they can do, considering their location to 6th Street. Would be a perfect location if you are a 6th Street fan, as you would be down on 6th Street enjoying the fabulous live music, instead of in the hotel room with a pillow over your head. We gave up, and just watched movies until the wee hours of the morning.

Room and bathroom are average. A fridge in the room would be a nice addition. Teenagers enjoyed the rooftop pool and hot tub, but the stairwell to the top was eerie and fitlhy. And the pool bath area was creepy as well.

The front desk clerk was attentive, but not welcoming. Valet parking attendants were very prompt and attentive, never had to wait on the car. The parking is steep, but in line with other downtown hotel parking rates.

  • Stayed June 2009, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review, July 30, 2009
Thank you for your comments. We do appreciate your feedback. We’re sorry you were disturbed by the noise from the entertainment district, but pleased to hear you enjoyed our rooftop pool and valet service. We do hope you will give us another opportunity in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Omni Austin Hotel Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Omni Austin Hotel Downtown

Address: 700 San Jacinto at 8th Street, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Austin
#7 Business Hotel in Austin
#14 Romantic Hotel in Austin
#27 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Austin Hotel Downtown 4*
Number of rooms: 375
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Venere, Cheap Tickets, BookIt.com, Despegar.com, TripOnline SA and Tingo so you can book your Omni Austin Hotel Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Omni Austin
Austin Omni

Owners: What's your side of the story?

If you own or manage Omni Austin Hotel Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.