Hotel was outstanding in every way. From the moment we checked in we were greeted warmly. The staff is exemplary, warm southern hospitality that extends to guests by every member of their staff. Rommy was a delightful member of the Omni staff that checked us in. She was friendly, knowledgeable and welcoming. She told us about Austin, the nearby areas and things to do to enjoy our first visit to this amazing city. Rommy was kind enough to offer us an upgrade as a long time Omni guests and we were so appreciative. We couldn't get over the genuine and caring attitude towards all guests. The room we had was on the 18th floor with a spectacular atrium view. We couldn't have enjoyed the hotel more. Modern furnishings, understated elegance with a modern vibe. The bed was comfortable and the room was immaculate. We enjoyed the central location to all of the restaurants and nightlife. There is a charming old theater that shows classic films around the corner and is not to be missed. If you are coming for business or pleasure this is your hotel. You will leave feeling valued and impressed. Thank you Rommy, we will return.