This hotel property was the site of a conference and training and I did not expect much. Boy, was I wrong! The staff were friendly, helpful and relaxed from the first contact with parking until I left 4 days later. Our rooms were comfortable, clean and well appointed. Everything worked and we were well stocked with towels, bedding, and other essentials. I have never met such nice and responsive staff. Even the elevators worked well and were fast. We recieved an exceptional rate and usually expect mediocre service but not here. I was glad I stayed. I enjoyed how, during a very busy lunch, the staff were able to seat our group elsewhere (in the bar area) without a lot of hassle. The bartender/server was super - he accomodated us even as we ordered tea & water, I'm not sure I've ever encountered such a nice guy. And, this was not the only example; the whole staff at the front desk were helpful with every issue and SMILED! Horray for the Austin Omni Downtown, we will see you again.
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- Also Known As:
- Omni Austin
- Austin Omni