Mistakenly thought this was the hotel I had booked a reservation to, and went to the front office to inquire. I was completely turned off from the initial approach to the hotel. The exterior is deplorable, and the condition of the facilities are as rundown as the individuals operating the hotel. Upon walking up to the front of the main office, the hotel employee literally locked us outside of the lobby to stand in the cold while he took care of another customer. When he finally opened the door five minutes later, he could not have been more rude. Safe to say, he lost a well-traveled customer who will never step foot on this property again. If you are looking for a reasonably priced hotel with employees who will treat you with respect, choose among the numerous other hotels which neighbor this abysmal place. I am forced to at least rate this a 1, otherwise it would receive a clear and unmistakable 0 in my book.
- Also Known As:
- Austin Hotel Austin
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