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“Worst Hotel Ever! --- Heed my warning” 1 of 5 stars
Review of Austin Suites Hotel

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Austin Suites Hotel
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8300 IH 35 North, Austin, TX 78753   |  
Hotel amenities
Ranked #172 of 187 Hotels in Austin
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
“Worst Hotel Ever! --- Heed my warning”
1 of 5 stars Reviewed February 27, 2013

Mistakenly thought this was the hotel I had booked a reservation to, and went to the front office to inquire. I was completely turned off from the initial approach to the hotel. The exterior is deplorable, and the condition of the facilities are as rundown as the individuals operating the hotel. Upon walking up to the front of the main office, the hotel employee literally locked us outside of the lobby to stand in the cold while he took care of another customer. When he finally opened the door five minutes later, he could not have been more rude. Safe to say, he lost a well-traveled customer who will never step foot on this property again. If you are looking for a reasonably priced hotel with employees who will treat you with respect, choose among the numerous other hotels which neighbor this abysmal place. I am forced to at least rate this a 1, otherwise it would receive a clear and unmistakable 0 in my book.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 reviews from our community

Traveler rating
    2
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    8
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 20, 2012

between our group we had 3 rooms. Were charged a LOT for the rooms because it was formula 1 weekend. The rooms on 3rd floor had dead crickets everywhere, the room on 2nd floor had an array of LIVE insects. beds were awful, sandpaper comforters, tiny lumpy pillows. Fridges didn't work, electrical sockets sparked when u plugged things in. Then to round it off we left a phone in the room and they refused to give it back without the us personally picking it up. We live 200 miles away!!!! and they are soooo rude, even when booking the rooms they were rude to us. Worst hotel EVER!!

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2012

This place was the best bang for the buck! If you are looking for a fair deal with clean rooms that are suites - this is the place. No frills but no drama either! From past post I thought security would have been a concern but NOT AT ALL...Will be here again.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
5 of 5 stars Reviewed September 16, 2012

Needed a place to stay in Austin with reasonable rates and quality room. This place has both. The security was great too. The night desk guy was very helpful and friendly. Would definitely recommend to everyone!

-DAVE

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tyler, T
1 review
4 of 5 stars Reviewed September 14, 2012

We drove in from Tyler to watch my beloved Longhorns steam roll Wyoming just a couple of weeks ago and was able to get a room at the Austin Suites Hotel. It was me, my wife, and my two sons. Our day started out bad as we found out that my Father in Law is getting worse and worse back home in Trenton, New Jersey but we figured look we have these tickets and we all need to relax and enjoy the weekend. Our first stop was the Austin Suites Hotel, very nice and clean property is what walked into. The staff was great and were very accomodating. My son had a bad sore throat and the nice woman at the desk, Vandana, offered to give him cough drops and some Tylenol. We had a double bedroom and obviously the 2 boys wanted their own room but we decided to get one room for all of us. The size of the room was perfect and it seemed as if they just completed renovating the hotel because everything was smelling clean and brand new. We took a dip in the pool - i brought a cooler and 12 pack and my wife had some wine enjoying the sun. Staff even came outside to make sure we had our pool towels and gave us great delivery suggestions. The location of the hotel was just perfect - we visited campus, downtown, Arboretum area and all were very short drives especially since the property is directly off of the highway. Longhorns won!! Overall, great trip, great hotel with very hospitable staff. Definitely recommend this place.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
1 review
4 of 5 stars Reviewed September 14, 2012

My husband and I could not find a room in Austin during a special event weekend, obviously, but luckily we found the last room available at this Hotel! It was great, got checked in, slept comfortably for the night, and then left the entire next day. The best thing about the Hotel, is that everything is so close, restaurants, shops, downtown!! We heard the area was a bit sketchy, but we were totally fine with leaving our few pieces of luggage and important items in the room. Anyway, great hotel for the price!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Austin Suites Hotel

Address: 8300 IH 35 North, Austin, TX 78753
Location: United States > Texas > Austin
Amenities:
Free Breakfast Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #172 of 187 Hotels in Austin
Price Range (Based on Average Rates): $
Number of rooms: 141
Also Known As:
Austin Hotel Austin

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