After spending almost $300 a night on Saturday March 29, 2014, I would have to admit I was highly disappointed in the level of service at the Lakeway Resort and Spa. To start off check-in was not until 4pm, which I had no idea about since it does not state that when you are making the reservation. After going back and forth with the manager they finally got us a room at 1:30pm. Secondly, after settling down in our room, the shower was clogged, and the IPod dock did not work. When I called down to the lobby I was told they would send an engineer to my room to fix the issues. I declined and asked them to give us a different room. The second room also had an IPod dock that did not work and this time I did ask for someone to come up to take a look and see if it was a user error. Turns out the engineer had no idea why it was not working. After spending 30 minutes in the room he gave up trying and just apologized. At that point I just remembered I had left a pair of pants in my first room and asked to see if they could have housekeeping bring it to me. I was told that the room was already given to another guest. I called that room and the lady actually told me she did find my pants in the restroom. So does that mean that housekeeping did not even clean the room? She was nice enough to give me my pants back.
Later that night we decided to go to the pool and were told that we would have to leave by 11pm, and let me remind you once again this is Saturday night and we are paying to be able to use the amenities at the resort. To make things even better during checkout they decided to charge me $27.75 for the "resort fee" which I was not informed about when I made the initial reservation. I thought that should have been included in my room price for the night at $255.00.
Overall, I was extremely disappointed in the lack of service from this resort and will not be returning. And the fact that they do not seem to clean the rooms before they allow a guest to come in is just shocking to me
- Official Description (provided by the hotel):
- With a commanding view of the Texas Hill Country from the shores of Lake Travis, Four Diamond Award-winning Lakeway Resort and Spa captures the elegance of a world-class destination with contemporary resort amenities. Amenities include heated outdoor pools with lake views, spa, marina, nearby golf and Texas Sailing. ... more less
- Reservation Options:
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- Also Known As:
- Lakeway Resort Austin
- Lakeway Hotel Austin