I stayed at the Hyatt in Austin for a 3 day seminar, and overall the experience was great. The banquet staff was very attentive and made sure we had everything we needed and requested, even when it was simple as lemons for tea or an extra bottle of water. I was very impressed with the hotel despite the minor issues with room location and keys not working upon arrival and a less than professional clerk who didn't want to extend 1 hour for a late check out request. I completed their online survey after my visit noting the minor incidents and the manager so graciously sent me a personal email apologizing for the minor incidents and comping one night of my stay. That type of service makes you truly feel like a valued customer and I have already booked another stay at a Hyatt in Chicago for an upcoming trip. Great Customer Service, excellent location, very nice people and a true attention to detail.
- Official Description (provided by the hotel):
- Located in downtown Austin on the shores of Lady Bird Lake, the Hyatt Regency Austin is a full service hotel which offers cool, contemporary new guest rooms. Situated along the Hike & Bike trail, the hotel is within walking distance to all of Downtown Austin's major entertainment districts, and 7 miles from Austin Bergstrom International Airport. ... more less
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- Also Known As:
- Hyatt Regency Austin Hotel Austin
- Austin Hyatt Regency
- Hyatt Austin