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“Excellent service and terrific Location” 5 of 5 stars
Review of Hyatt Regency Austin

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Hyatt Regency Austin
4.0 of 5 Hotel   |   208 Barton Springs, Austin, TX 78704 (South Austin)   |  
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Ranked #67 of 183 hotels in Austin
GreenLeadersBronze level
nyc
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Excellent service and terrific Location”
5 of 5 stars Reviewed October 18, 2012

The service at this hotel is outstanding. I've traveled all over the world and went to Austin for a family occasion and it necessitated very specific room requests. Both the reservations manager (Daniel) and the Front Desk Manager (Matt) were extraodinarily helpful. Throughout the stay, the rest of the staff were also wonderful.
We loved the location on the lake with all the water activites and trails right at the doorstep. Also, if you have a room facing the water, the views of downtown Austin are fantastic.
The rooms were great-I was told they are larger than that at the Four Seasons. Everyone in our party were extremely satisfied and would return again in a heartbeat.

Room Tip: Get a room that faces the lake-stunning views of Austin at night!
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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The Woodlands, Texas
Top Contributor
59 reviews 59 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 11, 2012

A terrific location on the water in downtown Austin is tempered by mediocre, bland rooms; tiny, old bathrooms and horrible HDTV reception. As the hotel is 1980's style, the rooms do not have enough electrical outlets for todays traveller. The staff is very pleasant and the room service burger is well above average. Would stay there again due to location, but for over $350 per night it is VERY overpriced and there is absolutley nothing about the facility that warrants that price.

Room Tip: Ask for water view on a lower floor for best views.
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  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Pittsburgh
Top Contributor
70 reviews 70 reviews
70 hotel reviews
Reviews in 53 cities Reviews in 53 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 6, 2012

I was in Austin for 3 nights, 4 days for business at the University. There were a lot of hotels booked, so honestly this wasn't my first choice, but it worked out real well.

It lived up to Hyatt Regency standards, with quality room, comfortable bed (the TV HD quality could be better). I had a business package special that included breakfast buffet each morning, a shirt laundered each day, free internet, free bottle of water. It was really a good deal, especially the shirt pressing...it was sweet.

The location isn't the greatest if you want to enjoy downtown. You either have to walk across the 1st street or Congress bridge. Maybe a 15 - 20 minute walk depending on where you're going.

The Hyatt workout room lived up to its good standards with cool towels, lots of machines. It is also right next to a great trail and there are tons of people on it.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chicago
Top Contributor
91 reviews 91 reviews
82 hotel reviews
Reviews in 68 cities Reviews in 68 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed October 3, 2012

Ten Things You Should Know Before You Book:

1. No common area wi-fi. Whomever thought that was a good idea should be fired.
2. Rooms are typical renovated Hyatt. Nothing spectacular.
3. Not enough outlets in the room (but there never are at most older hotels).
4. Food is good and not horribly overpriced.
5. On the shores of Lady Bird Lake so jogging trails, kayaks, Congress Street Bat Bridge are all nearby.
6. Nice fitness center.
7. Well trained staff.
8. Comfortable furniture and bedding.
9. Very clean
10. There are better, less expensive choices available in Austin.

Room Tip: They won't guarantee you a 'view' of the bats departing from the bridge but ask for a ro...
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSupport, Social Media Mgr at Hyatt Regency Austin, responded to this review, October 8, 2012
Thank you for your recent review. We are glad you enjoy our in-house as well as outside amenities for the hotel! We apologize about the WiFi charges but can assure you that they are in line with our competitors around town. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, TX
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 3, 2012

Very nice hotel, good access to downtown, rather easy to find, but seriously in 2012 you are still charging for Wi-Fi? Even when booked as a business "conference hotel"? Even in the lobby and conference areas? I find this absolutely outrageous!

There is an hourly rate and a daily rate for internet use. The hourly rate is an hour on the clock - not cumulative for the time you actually use.

Their "reason" is that other hotels in Austin charge for Wi-Fi. Well wake up and realize that Austin is supposed to be leading edge - not business adverse. The Hyatt Austin is otherwise a very nice hotel with stylish, updated rooms, nice customer service, and even the conference food was good.

Hyatt e-mailed a survey after the stay and I voiced my disapproval for the internet charge. They responded promptly and said the would credit back the internet charge to my credit card (which hasn't shown up yet on my card). That woudl be very nice, but did not make up for the aggrivation to begin with.

Room Tip: I was fortunate enough to have an upper level, corner room with a nice view of the lake/bridge.
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSupport, Social Media Mgr at Hyatt Regency Austin, responded to this review, October 8, 2012
Hello and thank you for your review, your comments are very important to us. Please accept our sincere apology that we were unable to provide you with the quality of amenities and service you deserved during your anniversary stay. We can assure you that we do a quarterly competitive analysis and that our pricing structure is in line with other downtown full service hotels. Please contact us if you did not receive your credit back. Have a wonderful day.
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Dallas
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 24, 2012

This hotel is ordinary compared to what I normally woud reserve in Austin. It does have a great location, however, there was nothing memorable about it. I normally stay @ the San Jose or the Kinder Modern (great!)- Unfortunately they were totally booked.
My most memorable thought concerning my stay was:
1) TV remote did not work & they never brought me another after requesting it
2) NO shampoo or conditioner (they did finally bring me some)
3) A $3 bottle of water on the bath vanity.....come on, cheapskates...get real! For $300/night, I have to pay for a cheap brand of H2O.......forget it
Won't be back

Room Tip: book @ The San Jose or the Kinder
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  • Stayed September 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSupport, Social Media Mgr at Hyatt Regency Austin, responded to this review, September 27, 2012
Thank you for taking the time to write a review on your recent stay with us. We apologize that we did not meet expectations and we are actively working with our housekeeping and engineering departments to ensure everything is stocked and properly functioning. We appreciate your comments and we hope you'll give us another try soon.
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Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 17, 2012

The hotel is in a great location if you want to be close to downtown with easy access to I-35E. It is also right on town lake so you can go kayaking/jogging/etc. right from the hotel! In addition to having a solid location they also have a pretty solid gym and restaurants. I've stayed here 2 times before and even though it's not the Four Seasons / Ritz, it's a great deal for the price! Speaking of price...read my tips below on how I book there all the time for only $100 a night!

I have always been able to get the rooms for about $100 a night by using Priceline! Just select downtown hotels in Austin and 4 Star or better, then BID $100 a night! Boom! If you don't get it try again at $120 a night. I've never not won at $100 a night but I hear around graduation and when there are home town football games it can get more crowded in Austin. Hope the review helps!

Room Tip: I have always been able to get the rooms for about $100 a night by using Priceline! Just select dow...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency Austin

Address: 208 Barton Springs, Austin, TX 78704
Phone Number:
Location: United States > Texas > Austin > South Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Austin
#19 Green Hotel in Austin
#56 Business Hotel in Austin
#67 Spa Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Austin 4*
Official Description (provided by the hotel):
Located in downtown Austin on the shores of Lady Bird Lake, the Hyatt Regency Austin is a full service hotel which offers cool, contemporary new guest rooms. Situated along the Hike & Bike trail, the hotel is within walking distance to all of Downtown Austin's major entertainment districts, and 7 miles from Austin Bergstrom International Airport. ... more   less 
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Also Known As:
Hyatt Regency Austin Hotel Austin
Austin Hyatt Regency
Hyatt Austin

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