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“average” 3 of 5 stars
Review of Hyatt Regency Austin

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Hyatt Regency Austin
4.0 of 5 Hotel   |   208 Barton Springs, Austin, TX 78704 (South Austin)   |  
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Ranked #67 of 187 Hotels in Austin
GreenLeadersBronze level
Dallas
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“average”
3 of 5 stars Reviewed September 24, 2012

This hotel is ordinary compared to what I normally woud reserve in Austin. It does have a great location, however, there was nothing memorable about it. I normally stay @ the San Jose or the Kinder Modern (great!)- Unfortunately they were totally booked.
My most memorable thought concerning my stay was:
1) TV remote did not work & they never brought me another after requesting it
2) NO shampoo or conditioner (they did finally bring me some)
3) A $3 bottle of water on the bath vanity.....come on, cheapskates...get real! For $300/night, I have to pay for a cheap brand of H2O.......forget it
Won't be back

Room Tip: book @ The San Jose or the Kinder
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  • Stayed September 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSupport, Social Media Mgr at Hyatt Regency Austin, responded to this review, September 27, 2012
Thank you for taking the time to write a review on your recent stay with us. We apologize that we did not meet expectations and we are actively working with our housekeeping and engineering departments to ensure everything is stocked and properly functioning. We appreciate your comments and we hope you'll give us another try soon.
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682 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
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English first
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 17, 2012

The hotel is in a great location if you want to be close to downtown with easy access to I-35E. It is also right on town lake so you can go kayaking/jogging/etc. right from the hotel! In addition to having a solid location they also have a pretty solid gym and restaurants. I've stayed here 2 times before and even though it's not the Four Seasons / Ritz, it's a great deal for the price! Speaking of price...read my tips below on how I book there all the time for only $100 a night!

I have always been able to get the rooms for about $100 a night by using Priceline! Just select downtown hotels in Austin and 4 Star or better, then BID $100 a night! Boom! If you don't get it try again at $120 a night. I've never not won at $100 a night but I hear around graduation and when there are home town football games it can get more crowded in Austin. Hope the review helps!

Room Tip: I have always been able to get the rooms for about $100 a night by using Priceline! Just select dow...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spicewood, Texas
Top Contributor
62 reviews 62 reviews
41 hotel reviews
Reviews in 20 cities Reviews in 20 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed September 10, 2012 via mobile

As frequent leisure travelers we've stayed in many four star properties. When we first rolled into the porte cochere we were underwhelmed to the point of concern. Once we stepped inside our disappointment turned into excitement. With the exception of the pool this hotel meets all the criteria for a four star property. The staff is well trained and friendly and the rooms are everything you would expect including high quality bedding. The rooms facing north have unbelieveable views of Lady Bird lake, Congress Street bridge and skyline of downtown Austin . The fitness center is large, well equipped and has high end equipment. To walk out the back door and be able to walk or run around the lake is an experience rarely found in a hotel stay. The independenly owned and operated water activities right out the back door give this hotel more of a resort feel than you normally find. We had a fantastic 26th wedding anniversary here and hope to return soon. Maybe by then they will have given the pool area the makeover it desperately needs.

Stayed September 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSupport, Social Media Mgr at Hyatt Regency Austin, responded to this review, September 14, 2012
Hello and thank you so much for you're lovely review! We're glad to hear you took advantage of the 24/hr gym and amazing trail on Lady Bird Lake. We hope to see you two back here for your 27th anniversary, congratulations!
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Chicago, Illinois
Top Contributor
89 reviews 89 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed September 5, 2012

We stayed for 5 nights in August. Never experienced such lack of service from a Hyatt before this stay!! Without exception, it seemed like the people who worked there were just dropped into the business with no training and no interest in learning. First of all, the concierge had no idea of what was happening in Austin. When we arrived, we were looking for a good spot to get some food, drinks and hear some music. The concierge grabbed the piece of paper that is printed showing live music and then said we were out of luck at that time. She circled some of the restaurants on the sheet and said she didnt know if they were open or serving food at that time. When I am in a new City, I like to rely on this person the first few days, for some local tips. She advised the typical tourist traps for food and music. Very disappointing. We finally got some ideas from others we encountered while out and about. Austin has so much to offer, great local spots, but those were never mentioned. Enough said, do your own research. AVOID the places on a preprinted map. Next up, we rented bikes. At $10 per hour, per person. Wanted to go out and check out the area. Asked if there was a nice breakfast place we could ride to..uh, no. Ok, fine. Out we went. When we were half way downtown, I looked at my husbands bike, and the tire was so low, I was afraid we wouldnt make it back. So, back we went. The concierge's response: oh sorry, Ill get you another one". We spent a good half hour returning the bike for a new one and never got one offer to reduce the price. At that price, I would assume the bikes would be well maintained. Pass on the bike rental, unless you do it off property. Next up, a stop at the lobby bar. Well, after waiting a long time, and watching the bartenders and servers huddled and talking, ignoring patrons, we had to yell over to get their attention. Had a beer, wanted another. Ooops, have to yell to break up the huddle again. A person who seemed to be a manager walked up (oh good, this will curtail our lack of attention, right?) No! That person proceeded to join the fun. The bar full of customers was ignored. We went there the next afternoon. It was worse than the day before. It was as if the customers were interupting their party. No to mention, when we ordered a beer, we were told that the manager forgot to order that one so it was not available. Hmm, the people next to us ordered a drink and were told they were out of that brand too. Really? Out of liquor at a bar? Is there no system in place for that at a Hyatt? Oh, so their answer was to try to "comp" the drinks. Isnt that a great way to reduce profits? I dont want free drinks, I want what I ordered off your menu? We usually spend a couple hundred dollars a day on food and beverage when we are in a hotel. At that point, we vowed not to spend one more dollar. You lost a good $800 in just that! Oh, and speaking of food. The first morning we went to the Southwest Bistro for breakfast. The place was empty. We walked in and asked the gal (in filthy dirty clothes) for a window spot. Sure, she said. Then proceeded to walk us to a middle table. There were 5 open tables by the window, all dirty. Instead of saying "let me have someone clean one for you right away", she said, well, Ill have to get one cleaned and sent us away. We went away, far, far away. Once again, a big loss of money due to lazy employees more focused on themselves than the customer. We didnt spend one more penny there. This was a hassle, to go out for drinks and such, but we are not people who reward that behavior. On vacation and waiting on ourselves? No thanks. Oh, how about the pool service? Well, the day we attempted to order a beer, we were told "we only 2 kinds out here". We were the only people there, you can't go into the bar and retrieve what we want? Skip it. Done.The pool was so dirty we didnt want to get in. I guess it seems picky to expect attention and service, but there are a lot more hotels nearby, who may actually want customers. The room was nice, the location was good. The maid service was good, prompt. Bed was comfortable. Front door people were friendly and helpful. Beyond that, spend your money at one of the other Austin hotels in the area, there are many.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSupport, Social Media Mgr at Hyatt Regency Austin, responded to this review, September 10, 2012
Thank you for writing your review, your opinions are of the highest importance to us. Please accept this sincere apology about the service you had during your stay. I’ve given your feedback to the restaurant and bar staff to be conscientious of when serving guests. I've also had a discussion with our new concierge. We at the Hyatt are shocked to read your review, as we always strive to provide nothing but the best service to our guests. Thank you again for your feedback and we hope that you chose to stay here again and allow us to show you our typical hospitality.
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Columbus, Ohio
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 4, 2012

We stayed at the Austin Hyatt with a WWII reunion. We found the rooms to be roomy and comfortable. We had a problem with noise (loud small child in room with adjoining door) and the hotel staff was quick to help us change rooms. We had several catered meals with the reunion, which were outstanding. The service was very fast and the food was delicious. We thoroughly enjoyed our stay.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DFW
Top Contributor
89 reviews 89 reviews
34 hotel reviews
Reviews in 15 cities Reviews in 15 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 4, 2012

We had booked another hotel weeks prior to our visit to Austin. We booked a Sat & Sun over Labor Day weekend. Last minute we decided to go on Friday. So I tried to book the same hotel we had reservations at, but the last minute price had gone up considerably. So the hubs suggested we try Priceline. So, I did the name your own price option, chose 4 star in the downtown Austin area & offered $100. Kowing the city, I knew we'd get a good hotel. We got the Hyatt Regency. We called after the reservation was made to verify that we had a King room (always need to do that). So, we arrived & the property is fantastic. Gorgeous landscaping, it is located on the south bank of Lady Bird/Town Lake, (not really what I call downtown Austin, but close enough).Check in was a breeze, I asked if we could be upgraded to a King Riverview on a high floor. They said yes, but there would be a $30 upcharge. We paid it.

They gave us room 1101 which was on the 11th floor, corner room. We walked into a huge room with large windows all along the wall looking out to the river & downtown, & there was another smaller window on the side, looking toward the west (up river). We were so excited with the room & our view that we decided to for-go our previous plans of making it a night on the town, to just run down S. Congress, eat a bite & run back to catch the Bats evening flight (we had a perfect view!) The restaurant was packed, so we missed the bats, but came back to our room & went to the pool (which was awesome).

We sat by the pool with an adult beverage & enjoyed the peace & quiet. When the pool closed, we went back to our room, turned out the lights, pulled up two chairs & sat in the windows, enjoying the FANTASTIC view. How WONDERFUL that was for us.

The bed was comfortable & the bathroom big enough.

We didn't eat at the restaurant, but SHOULD have. The bar is nice & they have a covered patio to eat, drink or just chill on. The river activities are right there too.

We hated that we had to leave, (we could have stayed at the same rate we had booked thru Priceline if we had wanted, but had to go to the "other" hotel since our reservations could not be cancelled).

Would we stay here again? YES! YES! YES! It is now gonna be our "go to" hotel when we visit Austin (3-4 times a year) even if we can't get the $100 Priceline deal........it's a fantastic hotel.

Room Tip: This is an atrium hotel, so ask for rooms that are not off the atrium if you want quiet. Our room, 1...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSupport, Social Media Mgr at Hyatt Regency Austin, responded to this review, September 5, 2012
Thank you so much for you're amazing review! We strive to make sure every guest has an experience like yours. Seeing comments like these are what motivates us every day. Thanks again and we look forward to your return!
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Top Contributor
241 reviews 241 reviews
24 hotel reviews
Reviews in 45 cities Reviews in 45 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed September 4, 2012

I loved this location. All employees were super friendly and very accommodating. This will most certainly be my preferred hotel in Austin.

This hotel is walking distance to downtown and SoCo and right at the lake.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Austin

Address: 208 Barton Springs, Austin, TX 78704
Phone Number:
Location: United States > Texas > Austin > South Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Austin
#18 Green Hotel in Austin
#52 Family Hotel in Austin
#53 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Austin 4*
Number of rooms: 448
Official Description (provided by the hotel):
Located in downtown Austin on the shores of Lady Bird Lake, the Hyatt Regency Austin is a full service hotel which offers cool, contemporary new guest rooms. Situated along the Hike & Bike trail, the hotel is within walking distance to all of Downtown Austin's major entertainment districts, and 7 miles from Austin Bergstrom International Airport. ... more   less 
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Also Known As:
Hyatt Regency Austin Hotel Austin
Austin Hyatt Regency
Hyatt Austin

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