We stayed at Orangewood suites while we were waiting to close on my house. I searched around and found this hotel to be a suitable place for us. It had good reviews on trip advisor, yelp, took pets, free Wi-Fi, hot breakfast, dinner/ happy hour and it was close to our jobs. We initially went to look at the hotel prior to us booking a stay. At first glance you can tell it is an older establishment and a little dated.
We were interested in staying in the 2 bedroom, 2 bathroom loft which included a full kitchen and patio or balcony depending on what floor you were on. The room had been updated with a nice 42" flat screen TV downstairs, but the upstairs TV had not been updated. This was an issue for me because the older TV did not have any RCA cable connections!! So if any gamers are reading this, you can imagine my devastation. How can I play my Xbox without any RCA hook ups?!?!? Luckily I was able to bring my TV from storage and tragedy was averted.
The first couple of days here was okay, no issues no problems until BAM! I would say on our third day here we started to see roaches.....eek! We didn't complain though, we just went bought Raid sprayed the room and tried to look past it. We continue with our lives and everything is roses and lollipops until the weekend comes. I don't know if our upstairs neighbors were having a Cinco de Mayo party or watching the Mayweather fight but they were LOUD. They partied until the wee hours of the morning (5am) and we got NO sleep!! At this point I'm counting down the days until my closing so we can get out of this place. On Monday May 7th, I was in my bed watching TV and surfing the internet when I saw something crawling on my bed. I quickly sprang into action and grabbed a tissue from the bathroom to kill it. After grabbing the bug I looked at the tissue to see what creature dared to crawl on my bed. When I saw what it was I nearly flipped my lid.....a BED BUG. I closely examined the bug and used the power of Google to compare it to pictures of bed bugs and it was a match. We promptly went to the office to let them know. The lady I talked to (an older Hispanic lady) was less than helpful. I showed her the bug and she adamantly denied it was a bed bug. She told me that the hotel had brand new mattresses and pretty much that I was crazy. I showed her red marks and bumps on my arms from where I had been bitten. I had been itching like crazy and had bite marks on my body, but I didn't put two and two together until I found the bug. She promptly told me that those weren't from bed bugs because I would have lots more. After all, she boasts that the hotel staff members had training on bed bugs, so she knows what I showed her was NOT a bed bug. I'm told that she would report the incident to her manager (doubt that ever happened.) She offered to move us into another room, but that would have been more of a hassle. We were going to be checking out that Thursday so I decided to just suck it up. Things were fine and dandy until Thursday morning, May 10th, around 2am. I wake up because I have this crawling sensation on my skin. I turn on the light, check my covers....nothing there. I turn back to look at my pillow and there are 3 BED BUGS crawling on the pillow. I grabbed an empty water bottle from the night stand and scoop the little suckers up! I stripped all the sheets and mattress cover off the bed and start frantically searching my mattress for more bugs. I wasn't able to find anymore, but did manage to kill some roaches in the process. I didn’t even bother reporting this last incident to the office because we were checking out that morning and I didn’t feel like wasting my breath on staff that doesn’t listen. I hope they get the room we stayed in cleaned by a professional and the Health department is notified about the issue.
So to shorten my novel, would I recommend Orangewood Suites? NO I would not. The perks were good and it was nice having a short commute to work but for the money you could find a better extended stay.
PROS: Good breakfast/dinner selection, free Wi-Fi, very friendly kitchen staff
CONS: Roaches, bed bugs, loud guests
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Melanie J,
Report response as inappropriate
Thank you for taking the time to review our hotel. We are very pleased that we could provide accommodations for your family and pets so close to home.
Please accept my sincere apology for the inconvenience you encountered. We strive to keep our hotel clean and pest free. With all due respect it is next to impossible to control what pets may bring in from outdoors and as a pet friendly hotel we take this issue seriously. We make it our first priority to have each room treated and inspected before we allow it to be re-rented. Unfortunately, we are not able to do the extensive deep cleaning treatment required to assure each room is pest free if guests are still present in the room. I assure you that our housekeeping department takes great pride in there job. Once the room is completed we then have it double checked by our housekeeping supervising manager to assure that each room is great for our guest arrival. We have found this procedure to be most helpful in insuring the best possible results.
Again, we apologize for the inconvenience and frustration this incident may have caused you, and we wish you much success in your new home.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.