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Embassy Suites Austin - Downtown/Town Lake Austin Texas
3.5 of 5 Hotel   |   300 South Congress Avenue, Austin, TX 78704 (South Austin)   |  
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Ranked #37 of 183 hotels in Austin
Huntington Beach, United States
1 review
“Austin”
5 of 5 stars Reviewed November 2, 2013

Friendly helpful staff. Great location. When we arrived, we were greeted by a helpful and friendly staff. From the manager to the parking attendants, all services were great. The rooms were clean. The complimentary happy hour and breakfast met our expectations. The location of the hotel is in walking distance to SOCO area, as well as downtown. Free shuttles run form the hotel within a two mile radius, so we took advantage of the rides to Sixth Street. The hotel is adjacent to the Bat Bridge, so there was free entertainment in the evening if we anted to . Overall, we have no complaints and will return for another stay. For the price, all expectations were met.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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458 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
Bellevue, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2013

Stayed here for 4 nights while in town for SpiceWorld 2013 (conference for IT pros).

So many things to rave about, in no particular order: manager's reception, breakfast and location.

Manager's reception: two hours of free booze every night from 5:30p-7:30p

Breakfast: daily cooked to order breakfast downstairs in the dining area. Omelets, pancakes, BACON, etc

Location:
Right by Congress Ave bridge where you can view ~1M bats fly out every evening
10 steps from the bus stop that'll take you directly to the airport (take bus 100)
10 minute walk to the convention center
15 minute walk to 6th Ave (nightlife, restaurants, shops)

Also, huge two-room suites, friendly staff and clean property.

Room Tip: Ask for a room facing the river.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 30, 2013

I spent five nights at the Embassy Suites in Austin. The. hotel was really conveniently located, spotlessly clean and check in and out was simple.

However, it seemed to me that the hotel was on the edge of being unworkable. The internet was extremely spotty, the phones worked intermittently, the batteries in the remote went out in both TVs, the key card only worked for 24 hours maximum before needing a recharge, taxis wouldn't respond to calls because the shuttle drivers talked so many people of using them instead of the cabs, the drop off area was so small that cars couldn't maneuver and I had to meet people on Congress because it was so inconvenient to drive in. I didn't have a car, but $16.00 a day for parking in a garage around the corner seems crazy.

The staff was polite, but totally disengaged. It really felt like an imposition to talk to them.

To sum up, a clean, convenient hotel with a crazy kind of edginess, you just never know what's going to work and what isn't.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Augusta, Georgia
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 30, 2013

Good location close to both 6th street action and S Congress shops and restaurants. Like all Embassy Suites, the rooms are spacious, but we did have problems with not being able to set the clock (oddly, we're told only the "engineers" can set their clocks - also experience this in San Antonio Embassy). Clock was 2.5 hours off which was annoying. WHy doesn't the housekeeper notice and get it fixed? Toilet seat was also very loose...again, poor attention paid by housekeepers to keep maintenance informed. Lastly, the AC went out at a crucial time getting ready for a formal event. Hot ! The "engineers" fixed it within 90 minutes while we were getting showered and dressed. Free happy hour great! Nice complimentary full breakfast, but coffee kept running out on consecutive days ! Overall, average hotel because employees have to be asked to fix stuff or bring out coffee.

Room Tip: Try to get a corner room.....better views and sometimes 2 windows
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  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Philadelphia, Pennsylvania
Top Contributor
79 reviews 79 reviews
58 hotel reviews
Reviews in 52 cities Reviews in 52 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed October 26, 2013 via mobile

In a great location if you have a car. Midway between SoCo and downtown activities. Self-parking is easy in the garage next door. We were put on the top floor, the premiere level, which only meant complimentary bottles of water and bags of trail mix.

Extremely dated decor, including plastic ivy throughout. Complimentary breakfast is pretty plain, but gets your day started. Everything, including our bathroom, was spotlessly clean!

Stayed October 2013, traveled as a couple
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Corpus Christi, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 26, 2013

I always get good, consistent service and accommodations with Embassy Suites. This time was no different. Nice lobby and great bar! The staff was welcoming, the rooms were nice and spacious. The internet connection was scarce and the noise in the morning was annoying; but that definately will not deter myself from staying there again. Very pleasant experience!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
4 of 5 stars Reviewed October 25, 2013

Great stay. Great beds and room. A bit noisy around 7-8AM in breakfast area from our room. Disappointed in the breakfast buffet. Great location to walk to lots of night life, see the bats, and sight see. I would stay again.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Austin - Downtown/Town Lake Austin Texas

Address: 300 South Congress Avenue, Austin, TX 78704
Phone Number:
Location: United States > Texas > Austin > South Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Austin
#26 Romantic Hotel in Austin
#34 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Austin - Downtown/Town Lake Austin Texas 3.5*
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Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Austin Embassy Suites
Embassy Suite Austin Downtown

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