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“Friendly, clean hotel for large group stay” 5 of 5 stars
Review of Embassy Suites by Hilton Austin - Downtown/Town Lake

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Embassy Suites by Hilton Austin - Downtown/Town Lake
3.5 of 5 Hotel   |   300 South Congress Avenue, Austin, TX 78704   |  
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Ranked #49 of 190 Hotels in Austin
Certificate of Excellence
Houston, Texas
Level Contributor
112 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
“Friendly, clean hotel for large group stay”
5 of 5 stars Reviewed May 15, 2013

I had the opportunity for a one night stay here as a chaperone for my son's 8th grade trip to the state capital. Bunked in a suite with 4 8th grade girls. The group price made the trip very affordable for all my son's classmates - and I am grateful for that. Room was clean. Everything in working order. Staff friendly. Breakfast delicious. Lobby area perfect for card games - the kids were well behaved but really enjoyed the time in the common area.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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588 reviews from our community

Traveler rating
    260
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
PNW
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 12, 2013

Yes, the outside of this establishment gave us slight pause... it is evident that it is not a New building. When we laid eyes on the atrium - decor and color scheme, we were slightly apprehensive - would our room be as dated? We were very pleased with our stay. Our room was on the eighth floor, facing the parking structure. It was obviously renovated - only thing not of recent origin was the toilet (odd?), but everything was in working order, clean, spacious, great layout. The front desk and food service staff in the atrium area were all attentive and polite. The hotel was very clean. We felt that we definitely got our money's worth.

Room Tip: Upper floor (8 or 9), facing parking garage are likely the quietest rooms.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson,MS, United States
1 review
4 of 5 stars Reviewed May 10, 2013

Great price for the location. The hotel has a shuttle that you can take for places that are around the hotel--very nice! The complementary breakfast is the best breakfast. The "omelet maker man" is a pro" There was a great team back in the kitchen area--watch them work!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 8, 2013

Excellent complimentary happy hour; wonderful complimentary breakfast, build your own omelet; good location, nice & scenic area, close to many places; next to bat bridge & river; friendly & helpful staff

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Midlothian, Texas
1 review
4 of 5 stars Reviewed May 7, 2013

The convenience to downtown Austin was great. The staff was friendly enough, nothing super though. The complimentary breakfasts were great! The parking was very poor, and lacked security. Seems that a covered access could be provided. The rooms were all clean and rooms were very nice. Overall, a good experience, maybe a little pricey for what was delivered.

Stayed April 2013, traveled with family
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New York City, New York
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 6, 2013

I recently stayed here for 5 nights and found it to be an excellent value. The room was clean and I love the idea of a separate bedroom! Breakfast was good...all you could eat at the buffet if you didn't want a custom omelette. The managers reception was fun and the Margarita's were great! I wish I had been able to enjoy it all 5 nights but I was out of the hotel at the required time. The shuttle service is wonderful if you don't feel like taking the short walk to downtown or SoCo. Remember to tip your driver...they really deserve it!!! We had Michael and he was terrific. Room service was prompt and the server (Eric?) was very pleasant. The business center was a godsend as I had left my laptop at home. The airport shuttle was very prompt and the driver, Rina (sp) was a sweetheart.I would absolutely stay here again if I'm in the Austin area.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 4, 2013

I can find no fault with this hotel. The staff was friendly and helpful. Room service was quick and the waiter was very pleasant. The shuttle service was excellent and the driver very accomodating. The evening reception was fun and the breakfast was delicious. I would definately stay here again!!!

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Austin - Downtown/Town Lake

Address: 300 South Congress Avenue, Austin, TX 78704
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Austin
#26 Family Hotel in Austin
#41 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Austin - Downtown/Town Lake 3.5*
Number of rooms: 262
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Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Austin Embassy Suites
Embassy Suite Austin Downtown

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