We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good, but not great” 4 of 5 stars
Review of Embassy Suites Austin - Downtown/Town Lake Austin Texas

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Embassy Suites Austin - Downtown/Town Lake Austin Texas to your Saves list
Embassy Suites Austin - Downtown/Town Lake Austin Texas
3.5 of 5 Hotel   |   300 South Congress Avenue, Austin, TX 78704 (South Austin)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Park and Stay
Ranked #39 of 187 Hotels in Austin
HOUSTON, TEXAS
Top Contributor
212 reviews 212 reviews
63 hotel reviews
Reviews in 82 cities Reviews in 82 cities
149 helpful votes 149 helpful votes
“Good, but not great”
4 of 5 stars Reviewed February 4, 2013

This property has been around for some time and offers a good choice near, but not in downtown Austin. If you want to walk to the capital or 6th street there are better choices. However, it's not that far in nice weather - about a mile from the capital, or 1/2 mile from 6th. It's located on the South side of the lake. Rooms have all been updated and meet the high Hilton standard. The room layout is a bit odd but offers good overall space. Housekeeping skipped cleaning our room one day but management offered compensation [free parking] which was an acceptable response. Parking is in the ramp next door and you do have to go outside to get to the hotel - a potential security issue late at night. Breakfast was good and managers reception very enjoyable. Staff was professional and friendly.

Room Tip: Select higher rooms away from elevators as noise can be an issue, especially on weekends. North faci...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

434 reviews from our community

Traveler rating
    195
    160
    50
    22
    7
See reviews for
123
78
13
147
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Spanish first
  • Any
English first
Los Angeles
Top Contributor
63 reviews 63 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 4, 2013

While the location was excellent the hotel is a bit " Dated" I would like to see more modern furniture and decor. This hotel really prepares for Happy hour and breakfasts for packed house onthe weekends, Great service,food was average.

Room Tip: Great walk to all of 6th street and weekend events.
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JodySmith, General Manager at Embassy Suites Austin - Downtown/Town Lake Austin Texas, responded to this review, February 5, 2013
Dear Kellen007,
Thank you for staying with us at our hotel. I appreciate your candor; we look for reviews to provide insight into our hotel and our guest suite appearance is an area we are actively examining. I welcome any additional comments or suggestions you would like to share.
Kind Regards,
Jody Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 3, 2013

The Hilton Garden Inn downtown (Austin) claimed they were overbooked due to existing guests extending their stay. They told me to go to Embassy Suites instead (at their cost). While very mad at HGI for this, Embassy Suites was great! The service was fantastic, staff is friendly, and rooms exceeded my expectations for ammenities and cleanliness.

One caution - if you are female arriving after dark, opt for valet parking. The self-park garage is around the block and down a dark alley and dimly lit. I did not feel safe at all.

Room Tip: if you are female arriving after dark, opt for valet parking. The self-park garage is around the bl...
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JodySmith, General Manager at Embassy Suites Austin - Downtown/Town Lake Austin Texas, responded to this review, February 6, 2013
Dear Cindy B,
Although it is unfortunate that you were shifted from hotels, we are glad to hear that our hotel was able to provide you with a positive experience. Thank you for the kind remarks about the staff of the hotel, I will certainly pass it on. I am thrilled to hear that we exceeded your expectations, as that is our goal.
Kind Regards,
Jody Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 2, 2013

Great location, and while I appreciate the concept behind the brands "managers happy hour", that was the worst tasting margarita I have ever had....some sort of powdered "sour" mix, and some sort of alcohol that wasn't tequila. They have an indoor pool......small, but pretty great on a chilly winter day.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JodySmith, General Manager at Embassy Suites Austin - Downtown/Town Lake Austin Texas, responded to this review, February 13, 2013
Dear Ed K,
Thank you for your feedback about our Manager's Reception. We strive for it to be a stress-free, relaxed, social environment where guests can unwind from their day; I sincerely apologize the drink wasn't up to your standards. We are constantly looking for ways to improve the guest experience and reviews like these provide insight.
Kind Regards,
Jody Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 28, 2013

Stayed 2 nights here for an event in mid-January. The lobby and common areas look dated and sad...a bit dreary. Rooms look updated though, however our king room was poorly designed. The bedroom was very tight and the bathroom, closet and common area door all hit each other constantly as they are right near the same spot in the room. Our room was also very stuffy and smelled like cleaner. Just OK. Expected a bit more for Embassy Suites.
The biggest plus is that the hotel is close to the hip South Congress strip of shops / bars / restaurants.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JodySmith, General Manager at Embassy Suites Austin - Downtown/Town Lake Austin Texas, responded to this review, January 30, 2013
Dear ChicagoGirl78,
Thank you for staying with us at our hotel. I appreciate your candor; we look for reviews to provide insight into our hotel and our guest suite appearance is an area we are actively examining. I welcome any additional comments or suggestions you would like to share.
Kind Regards,
Jody Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hull, Massachusetts, United States
1 review
4 of 5 stars Reviewed January 27, 2013

Good price, central location next to parks and attractions and businesses. Warm pool and lots of free breakfast options. Elevators are quick, rooms are large, and staff is very friendly. The side door has a tendency to stick, and the walk to parking can add several minutes each way to any coming or going, but at least there is ample parking at a reasonable rate ($6/night). Noise from adjacent rooms was noticeable on the weekends. Hot water sometimes wasn't available for tub/shower when needed, although it usually would come back within 20 minutes. Rooms felt a bit chilly, and HVAC system didn't offer a lot of control.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cozumel, Mexico
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 24, 2013

It was my first time to Austin, this hotel is centrally located IT IS A little dated but completely comfortable and has a free shuttle service to anything within 3 miles, all of the drivers where helpful and courteous.
Michael was exceptional, just a great helpful giving person and he made our trip wonderful, we rented a car one day and drove to San Antonio and Gruen and all the directions where perfect.
All the shuttle guys were exceptional! Helping with bags and making us feel special!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Embassy Suites Austin - Downtown/Town Lake Austin Texas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites Austin - Downtown/Town Lake Austin Texas

Address: 300 South Congress Avenue, Austin, TX 78704
Phone Number:
Location: United States > Texas > Austin > South Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotel in Austin
#32 Business Hotel in Austin
#33 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Austin - Downtown/Town Lake Austin Texas 3.5*
Number of rooms: 262
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Cheap Tickets, Expedia, Hilton Hotels, Orbitz, getaroom.com, Agoda, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Embassy Suites Austin - Downtown/Town Lake Austin Texas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Austin Embassy Suites
Embassy Suite Austin Downtown

Owners: What's your side of the story?

If you own or manage Embassy Suites Austin - Downtown/Town Lake Austin Texas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.