The hotel is beautiful at first look but after staying a few days, I've noticed many shortcomings. I was given one of the end suites with both rooms having windows facing outside, except the views are terrible. The biggest problem was the infestation of ants in the bathroom. They were the small ants that you wouldn't notice at first, but there was quite a lot. The parking garage is an annoying walk around the back of the building. You also have to park on level 3 and above, and it is very dark and sketchy. Eventually, as a female, I paid for the valet parking. Because the parking garage is around the back of the street, the valet always took a long time to get the car to the lobby. The reception is always short staffed. It always takes a while before someone answers, both in person and on the phone. Their service was also not great. The receptionists were never happy, they looked annoyed and seemed to hate their job. The sheets also had weird stains on them. The climate control isn't great. The wifi is passable.
There are good things too. The rooms are huge; they're two room suites. The fitness center is very nice. It has 5 cardio machines and lots of weights. The breakfast was nice; there's a chef that makes omelets for everyone and it comes with potatoes and meat. There's a lot of yogurt, fruit, bread, oatmeal and drinks. The location is good, an ok walk to downtown across the bridge.
Corner suites are huge with windows facing outside.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 19, 2012
I sincerely apologize for the unfortunate experience you had during your stay. I appreciate your speed in bringing this opportunity to me and allowing me to follow up with our pest control company, ensuring that you and future guests are taken care of. We also apologize for the poor service you received. If I can assist you further, certainly let me know. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.