I stayed at this hotel for Thanksgiving, 2012. This was our third time staying here, so I think it's about time I post a review!
We love this hotel for our 4-person family - the suites are big and comfortable, and furnishings are post-renovation snazzy. During this stay we visited a relation at the Four Seasons. Our suite was more than twice as big as their room and our furnishings were just as nice. (granted, their view was a lot better). The bathroom has new fixtures and the shower has a nice, luxurious feeling.
The breakfast is extensive and includes made-to-order omelettes and pancakes by a fun chef named Jonnie Rice - he is a gem, I hope the hotel appreciates him! A big staff works hard to clear tables and keep the masses fed and happy. It was nice that they gave us weekend breakfast hours on both Thanksgiving day and the Friday after.
Parking is a bit far away and the elevator to the parking lot takes forever. It would be better if hotel guests could park on the 1st or 2nd floor. We parked on the street when we could and even paid for street parking in addition to the $15/day we were paying for hotel parking.
Our kids love the pool, which is small but pleasant and good for the little ones. I also used the business center to print our boarding passes and it was very easy.
The hotel gets a ding from five stars to four stars because we had some issues with the housekeeping. When we opened the pull-out couch my young daughter discovered a disgusting item of intimate personal trash inside there - MAJOR YUCK! We mentioned this to the desk but were not offered any small gift of compensation. Even a small coupon or future upgrade would have been appropriate, and I think the manager should have done that. Secondly, we were only given a single non-fitted sheet for the pull-out bed. (I prefer to have both a bottom and top sheet). We requested an extra sheet the first night but then housekeeping took it away. Why would you take away a sheet and not replace it? Seems like an obvious thing. And there were also tiny ants in the bathroom (which I don't mind -- it's better than some toxic bug-killer). These were not huge problems but taken together they do tarnish my enthusiasm.
One last thing that people should know is that the pull-out couch is approximately the size of a double bed, not a queen. No problem for us but could feel crowded for two large adults.
Despite the minor issues, we definitely would recommend this hotel and we will be back again, the next time we're in Austin.
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- Also Known As:
- Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
- Austin Embassy Suites
- Embassy Suite Austin Downtown