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Embassy Suites Austin - Downtown/Town Lake Austin Texas: Traveler Reviews

3.5 of 5
300 South Congress Avenue, Austin, TX 78704
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Embassy Suites Austin - Downtown/Town Lake Austin Texas
Ranked #55 of 179 hotels in Austin
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236 reviews from our community

Traveler rating
    60
    104
    43
    20
    9
See reviews for
Families
58
 
Couples
31
 
Solo
19
 
Business
79
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
New York City, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“All round satisfying stay”
4 of 5 stars Reviewed November 25, 2012

The location is terrific. We had an easy time visiting family and friends in all parts of Austin. Located at the foot of the Ann Richards Bridge it is an easy, pleasant walk to downtown. It is Situated on Ladybird Johnson Lake with its extensive walking and biking paths making daily strolls possible. The building is classic early 80's style and the lobby is dated. Our suite was recently renovated in hip, classic, modern decor. Very comfortable and large. Staff was helpful and friendly and quick to respond to our requests. Complimentary hot breakfast features an omelet station staffed by a terrific cook with lots of personality. Wifi access is not free nor is parking. (Our parking was comped without our having to ask.)

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Katherine E about Embassy Suites Austin - Downtown/Town Lake Austin Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Nice facade, many many flaws”
2 of 5 stars Reviewed November 14, 2012

The hotel is beautiful at first look but after staying a few days, I've noticed many shortcomings. I was given one of the end suites with both rooms having windows facing outside, except the views are terrible. The biggest problem was the infestation of ants in the bathroom. They were the small ants that you wouldn't notice at first, but there was quite a lot. The parking garage is an annoying walk around the back of the building. You also have to park on level 3 and above, and it is very dark and sketchy. Eventually, as a female, I paid for the valet parking. Because the parking garage is around the back of the street, the valet always took a long time to get the car to the lobby. The reception is always short staffed. It always takes a while before someone answers, both in person and on the phone. Their service was also not great. The receptionists were never happy, they looked annoyed and seemed to hate their job. The sheets also had weird stains on them. The climate control isn't great. The wifi is passable.

There are good things too. The rooms are huge; they're two room suites. The fitness center is very nice. It has 5 cardio machines and lots of weights. The breakfast was nice; there's a chef that makes omelets for everyone and it comes with potatoes and meat. There's a lot of yogurt, fruit, bread, oatmeal and drinks. The location is good, an ok walk to downtown across the bridge.

Room Tip: Corner suites are huge with windows facing outside.
See more room tips
  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask kjc2133 about Embassy Suites Austin - Downtown/Town Lake Austin Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JodySmith, General Manager at Embassy Suites Austin - Downtown/Town Lake Austin Texas, responded to this review
November 19, 2012
I sincerely apologize for the unfortunate experience you had during your stay. I appreciate your speed in bringing this opportunity to me and allowing me to follow up with our pest control company, ensuring that you and future guests are taken care of. We also apologize for the poor service you received. If I can assist you further, certainly let me know. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hot Springs, Arkansas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Very Close to the Bat Bridge - easy access to downtown”
4 of 5 stars Reviewed November 14, 2012

stayed here for both pleasure and business for a couple of days. The business portion was meetings at the Radisson across Bat Bridge. Very easy walk, and only 10 minutes at a leisurely pace. Breakfast and two room suites are the best reasons to stay at Embassy Suites. This hotel is a short drive from the airport, and and a couple of restaurants are right around the corner. Riverside Drive is half a block away, and within a couple of miles there are numerous fast food restaurants. The Lion's Municipal Golf Course is a couple of miles from the hotel and accepts walk ons. Good location, Good hotel.

Stayed November 2012, traveled on business
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Ask pop-g about Embassy Suites Austin - Downtown/Town Lake Austin Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
“Dated”
3 of 5 stars Reviewed November 11, 2012

The hotel needs some updating. Gives the appearance of dark and dingy but it is clean. Rooms are ok. the hotel is a couple blocks off of action. Restaurants are several blocks away from hotel. Happy hour and breakfast are ok. Guy who makes breakfast is great and makes the start of the day with a smile.

Stayed October 2012, traveled on business
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Ask BillyBiii about Embassy Suites Austin - Downtown/Town Lake Austin Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JodySmith, General Manager at Embassy Suites Austin - Downtown/Town Lake Austin Texas, responded to this review
November 16, 2012
Thank you for staying with us at our hotel. I appreciate your candor; we look for reviews to provide insight into our hotel and our guest suite appearance is an area we are actively examining. I welcome any additional comments or suggestions you would like to share.
Kind Regards,
Jody Smith
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Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Amazing suites hotel.”
5 of 5 stars Reviewed November 5, 2012 via mobile

Hands down, can't be beat if you need a place to stay with a group if friends or by yourself. Lets start with the location and price. Not too expensive and terrific location close to downtown and the trendy area of south congress. Second, there are three free things that embassy suites here does that will keep me coming back. Free shuttle(make sure you tip the drivers) buffet breakfast, and to top it off...happy hour drinks to all guests, amazing!!

Rooms were super clean and the housekeeping staff is awesome as well. They are so nice, as I had my clothes all over the floor and they folded and placed them back into my open suite case. I mean amazing, what house keeping staff would do that. You guys rock!!

Overall, perfect hotel with terrific service and great amenities.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Marcello P about Embassy Suites Austin - Downtown/Town Lake Austin Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JodySmith, General Manager at Embassy Suites Austin - Downtown/Town Lake Austin Texas, responded to this review
November 12, 2012
Dear Marcello P,
First off, thank you so much for taking the time to write such a nice review! We are very pleased to hear that you enjoyed your stay in Austin and took time to enjoy the amenities here at the Hotel as well. I will pass on your kind remarks to all of the staff, particularly the housekeeping department. To hear the word perfect in your description of your stay means a lot and it is what we are constantly aiming for in guest satisfaction. Please come back and visit us soon!
Kind Regards,
Jody Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Austin - Downtown/Town Lake Austin Texas

Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Austin Embassy Suites
Embassy Suite Austin Downtown
Embassy Suites Austin
Address: 300 South Congress Avenue, Austin, TX 78704
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#55 Business Hotels in Austin
#58 Family Hotels in Austin
Price Range: $$
Hotel Class:3.5 star (3.5*)
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