I was here at this hotel for work for a few weeks. I have been VERY sick from dizziness to nausea. Sleepless nights to numbness in the body. I really thought that it was the Austin weather that was making me sick. Nope! I found so much mold through out my whole room. There was a hole in the room with mold coming out of it. I felt better when I left, and got horribly sick when I came back to the room. I took many pictures of all the mold that I could find. When I told the manager, he just told me that stuff like this is common!!! Are you kidding me? No that is not common, not when you get sick like that. The cleaning people should notice things like this and tell but they dont. Fill up one of the coffee mugs with water and take a look at all the oil and crap that starts to float in there. Dont believe me? Take a look at your bed sheets when you check in and tell me that there arent other body hairs on there that are not yours. I moved to another room and same thing. I took all my photos of everything that I saw. You are better off sleeping in a Motel 6 than this place. They are obviously not doing their job here. This is my opinion. The only reason that I stayed here is because my company had already paid a lot of money for this expense and I did not want to cause a lot of headache. Lots of mold every where. This is not just a bad experience, this has happened before, it just took me a while to realize that it was the mold kicking my but and making me sicker than a dog. The cracks, doors, vents, all have mold running up and down all around them. Keep a can of Lysol with you, that stuff works like magic, I swear on that, it worked for me instantly. My sickness went away right when I sprayed it all over the room. I did send a letter to the Embassy Suites guest relations department, and you know what they did? They forwarded my email to the management here at the hotel. That could not have been such a upsetting move they could have done. I already talked to them, why send them something that they already know about. I sent the guest relations department an email to get something done, all they did was make matters more upsetting for me. Guest relations did absolutly nothing for me!!
The breakfast is good though. A lot of the staff is nice and will help you if you need help with anything. This is a very noisy hotel no if noise does bother you, this place might not be your best bet, not for the price anyway.
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- Also Known As:
- Austin Embassy Suites
- Embassy Suites Austin